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- Tasks: Manage music and sports bookings, ensuring top-notch service and client satisfaction.
- Company: Join the award-winning Belfry Hotel & Resort, a vibrant and dynamic workplace.
- Benefits: Enjoy competitive pay, wellness support, discounts, and career development opportunities.
- Why this job: Be part of an exciting team that delivers unforgettable experiences in entertainment and sports.
- Qualifications: 1+ years in hotel sales, excellent communication skills, and a passion for customer service.
- Other info: Fast-paced environment with strong focus on sustainability and community impact.
The predicted salary is between 36000 - 60000 £ per year.
As an Entertainment & Sport Executive you will be responsible for managing all music-related enquiries, entertainment requests and sports accommodation requests for the hotel. This role supports the sales pipeline by converting enquiries into confirmed business, negotiating contracts, coordinating with internal departments and ensuring every booking is delivered to a high standard. The ideal candidate is commercially minded, organised, and confident in liaising with clients, suppliers, performers, sports partners, and the internal operations team, ensuring The Belfry standards are maintained.
Responsibilities
- Managing all incoming enquiries related to music bookings and Sports Teams
- Qualify leads, prepare proposals, convert enquiries into confirmed sales
- Being the point of contact with the customer for all pre-planning details
- Creating event function sheets to ensure clients' requirements are accurately documented and distributed to the wider resort
- Booking and attending pre-arrival calls with clients to discuss arrangements
- Leading meet and greet on the day of arrival, handing over to the operational team and wider resort
- Maintaining strong relationships with clients, agents, organisers
- Deliver exceptional service throughout the sales journey to maximise client satisfaction and repeat business
- Process, update, and maintain all group rooming lists with high accuracy and within agreed timelines
- Ensure all group blocks are correctly set up in the PMS, including room types, rates, billing instructions, and special requests
- Monitor pick-up against contracted allocations and communicate any adjustments to the sales and revenue teams
- Track cut-off dates and coordinate with the sales team to release or extend group blocks as needed
- Coordinate closely with Front Office, Housekeeping, Sales, Revenue, and Events teams to ensure all group needs are clearly communicated and executed smoothly
Qualifications
- The ideal candidate will have a minimum of 1 year's experience in a mid to large hotel sales team, and previous experience in looking after Entertainment and Sport clients and possess excellent verbal & written communication skills.
- Methodical - accurate & ability to work on own initiative, with outstanding attention to detail
- Computer literate, with experience of hotel PMS, i.e. Delphi & Daylight / Opera
- Previous experience in hotel reservations, front office, or group services
- Sales focused and enthusiastic, with excellent customer service skills
- Flexible and capable of working well within a team
- Ability to manage multiple tasks and deadlines in a fast-paced environment
The Belfry Hotel & Resort is an award-winning destination with 450+ luxurious rooms and suites, a selection of vibrant restaurants and bars, versatile event and meeting spaces and a relaxing leisure club and spa. Our three exceptional golf courses - including the legendary Brabazon - are celebrated around the world. Whether you're inspired by our iconic fairways, drawn to the tranquillity of the spa, excited by guest-facing roles, or energised by the work behind the scenes, you'll find your place within our dynamic and welcoming team.
The Belfry has undergone a major expansion and renovation with an investment of over £80 million, marking an exciting chapter in our history. The resort has been transformed with the addition of The Masters Suite, a stunning new event space, a state-of-the-art leisure club plus a host of other enhancements that elevate the Belfry experience like never before.
We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2024 & 2025 Caterer's Top 30 Best Places to Work. The Resort Experience Team - as part of the commercial team won the Hotel team of the year, a testament to their excellent customer relationships and results-driven work ethics.
Our Resort Experience office is a fast-paced, supportive environment, with people who are passionate about delivering great service and achieving their potential acting as first point of contact for our guests, providing prompt and personalised assistance with room bookings, rate inquiries, and special requests, ensuring a smooth reservation process, accurate information, and excellent service that sets the tone for a memorable stay.
Sustainability and community are at the heart of what we do. Set within 550 acres, we are proud holders of Earthcheck, Green Tourism, and GEO certifications. Our ESG led approach drives meaningful community impact and charitable fundraising, alongside our commitment to environmental stewardship.
Our Values
Working here means being part of a supportive, values driven community. Our Belfry Beliefs - Make a Difference, Own Our Actions, Better Together, and Deliver Every Day - guide how we work, support one another, and succeed together. We invest in our people through hands-on coaching, mentoring, and a wide range of in-house training, supported by our online learning hub, The Belfry Campus. Apprenticeships across multiple roles offer nationally recognised qualifications, while our LEAD development programme supports career progression from entry level to senior leadership. We proudly promote from within wherever possible, with clear development pathways to help you reach your full potential.
Wellness
Your wellbeing matters. In partnership with The Burnt Chef Project, we offer mental health support and funded counselling, alongside life assurance, 24/7 GP access, health cash plans, and menopause support. Wagestream helps you manage your earnings and savings, while our Cycle2Work scheme and discounted gym memberships encourage a healthy lifestyle.
Showing Our Appreciation
We recognise and reward our teams through the Belfry Awards, long service recognition, loyalty rewards, and additional holidays. Enjoy generous discounts across the resort for you, friends, and family, plus everyday savings through Perkbox. Free onsite parking and complimentary meals during shifts are also provided.
Entertainment & Sports Executive employer: The Belfry
Contact Detail:
The Belfry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Entertainment & Sports Executive
✨Tip Number 1
Network like a pro! Get out there and connect with people in the entertainment and sports industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential contacts. You never know who might help you land that dream job!
✨Tip Number 2
Practice your pitch! When you get the chance to meet someone from a hotel or event company, have a quick and engaging introduction ready. Highlight your experience and what makes you a great fit for roles like the Entertainment & Sports Executive. Confidence is key!
✨Tip Number 3
Follow up after meetings or networking events. A simple thank-you email can go a long way. Mention something specific from your conversation to jog their memory and keep the connection alive. It shows you’re genuinely interested and professional.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining The Belfry team. Make sure to tailor your application to highlight your skills in managing enquiries and delivering exceptional service, just like we do!
We think you need these skills to ace Entertainment & Sports Executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Entertainment & Sports Executive role. Highlight your experience with music bookings and sports clients, and show us how your skills align with our needs at The Belfry.
Show Off Your Communication Skills: Since this role involves liaising with various stakeholders, it’s crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively.
Be Detail-Oriented: We love candidates who pay attention to detail! Ensure your application is free from typos and errors, and provide specific examples of how you've managed multiple tasks or projects in the past. This will show us you can handle the fast-paced environment at The Belfry.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get a feel for our values and what we stand for at The Belfry!
How to prepare for a job interview at The Belfry
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the specifics of the role. Understand the responsibilities around managing music and sports bookings, and be ready to discuss how your experience aligns with these tasks. Familiarise yourself with The Belfry's offerings and recent developments to show genuine interest.
✨Showcase Your Communication Skills
As an Entertainment & Sports Executive, you'll need to liaise with various stakeholders. Prepare examples that highlight your verbal and written communication skills. Think about times when you successfully managed client relationships or resolved issues, as this will demonstrate your ability to deliver exceptional service.
✨Be Organised and Detail-Oriented
This role requires a methodical approach, so come prepared to discuss how you manage multiple tasks and deadlines. Bring examples of how you've maintained accuracy in previous roles, especially when handling bookings or coordinating with teams. This will reassure them that you can handle the fast-paced environment.
✨Demonstrate Your Sales Acumen
Since converting enquiries into confirmed sales is key, be ready to talk about your sales experience. Share specific strategies you've used to qualify leads and close deals. Highlight any successes in previous roles that showcase your enthusiasm and results-driven mindset.