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- Tasks: Lead spa operations, drive growth, and enhance guest experiences.
- Company: Join The Belfry, an award-winning resort with luxurious amenities and a vibrant team culture.
- Benefits: Enjoy competitive salary, career development, and recognition as a top employer.
- Why this job: Be part of an exciting expansion and create memorable wellness experiences for guests.
- Qualifications: Proven senior spa leadership experience in luxury settings and strong commercial acumen required.
- Other info: Join us as we unveil a new chapter in our resort's history!
The predicted salary is between 48000 - 64000 £ per year.
The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year's Betfred British Masters. Whether you’re drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind-the-scenes operations, there’s a place for you in our vibrant team.
We are writing a new and exciting chapter in the history of The Belfry. A major expansion and renovation project has begun at our resort, due for completion in Autumn 2025. With a substantial investment in excess of 80 million, we are enriching our resort including the addition of a new event space, The Masters Suite, 149 extra bedrooms, a state-of-the-art leisure club, and much more. We believe in taking care of our team just as much as we do our guests. That’s why we were named in the 2024 Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best Employer. So, join us on our journey as we unveil a new and unparalleled resort.
The annual salary for this role is 56,000.
As the Director of Spa, you will be at the forefront of overseeing all aspects of the spa operations, including the treatment rooms, pool areas and fire & ice experiences. You will take charge of driving the spa's commercial growth, improving guest satisfaction, and leading a dedicated team of professionals. The ideal candidate will have a strong business acumen and the ability to innovate, creating memorable spa experiences while achieving revenue targets and enhancing the resort's overall offerings.
Key Responsibilities:- Develop and execute the strategic vision for the spa, aligning it with The Belfry's goals.
- Drive revenue growth with innovative spa promotions, pricing strategies, and packages.
- Manage the spa's financial performance, ensuring that budgets and profit margins are met.
- Collaborate closely with the marketing and sales teams to create compelling campaigns that attract new guests and clients.
- Design seasonal promotions and evaluate market trends to maintain the spa's competitive edge.
- Provide ongoing training and development to enhance team skills in guest service, sales, and treatments.
- Create a positive, professional environment that encourages collaboration, growth, and team success.
- Lead the delivery of exceptional guest service across all areas of the spa.
- Monitor guest feedback, ensuring continuous improvements and consistently high satisfaction.
- Enhance the guest experience through upselling, personalised services, and tailored packages.
- Must have a proven experience in a senior spa leadership role, ideally within a luxury or high-end resort environment.
- Have a strong commercial understanding with a focus on driving revenue and achieving financial targets.
- Excellent leadership skills with the ability to motivate and develop a diverse team.
- A passion for wellness, guest service, and creating exceptional experiences.
- Strong communication and interpersonal skills, with the ability to engage guests and team members alike.
Director of Spa - Sutton Coldfield employer: The Belfry
Contact Detail:
The Belfry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Spa - Sutton Coldfield
✨Tip Number 1
Familiarise yourself with The Belfry's unique offerings and recent developments. Understanding their expansion plans and how the spa fits into this vision will help you articulate your ideas on driving growth and enhancing guest experiences during interviews.
✨Tip Number 2
Network with professionals in the luxury spa industry. Attend relevant events or join online forums to connect with others who have insights into high-end spa operations. This can provide you with valuable information and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss innovative spa promotions and strategies that align with current market trends. Think about how you can leverage seasonal themes or wellness trends to attract new guests, as this will demonstrate your proactive approach to revenue growth.
✨Tip Number 4
Showcase your leadership style by preparing examples of how you've successfully developed teams in previous roles. Highlighting your ability to motivate and train staff will resonate well, especially since team success is a key focus for The Belfry.
We think you need these skills to ace Director of Spa - Sutton Coldfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in spa management and leadership roles. Emphasise your achievements in driving revenue growth and improving guest satisfaction, as these are key aspects of the Director of Spa position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for wellness and guest service. Discuss how your vision aligns with The Belfry's goals and how you plan to enhance the spa's offerings through innovative strategies.
Highlight Leadership Experience: In your application, focus on your leadership skills and experience in managing diverse teams. Provide examples of how you've motivated staff and created a positive work environment, as this is crucial for the role.
Showcase Financial Acumen: Demonstrate your understanding of financial performance in your application. Include specific examples of how you've managed budgets, achieved profit margins, and implemented successful pricing strategies in previous roles.
How to prepare for a job interview at The Belfry
✨Showcase Your Leadership Skills
As a Director of Spa, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your approach to motivation and development.
✨Understand the Business Side
Familiarise yourself with financial metrics relevant to spa operations. Be ready to discuss how you've driven revenue growth in previous roles and your strategies for achieving financial targets.
✨Emphasise Guest Experience
The role is all about enhancing guest satisfaction. Think of specific instances where you've improved guest experiences or implemented successful service initiatives, and be prepared to share these during the interview.
✨Align with The Belfry's Vision
Research The Belfry Hotel & Resort and its recent developments. Be prepared to discuss how your vision for the spa aligns with their goals, especially in light of the upcoming expansion and renovation project.
