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- Tasks: Manage spa bookings and assist guests with treatments and retail products.
- Company: Join the award-winning Belfry Hotel & Resort with world-class facilities.
- Benefits: Enjoy discounts, wellness programmes, and career development opportunities.
- Why this job: Be part of a vibrant team and enhance guest experiences in a dynamic environment.
- Qualifications: High-energy, detail-oriented, and friendly individuals are encouraged to apply.
- Other info: Access to training, internal promotions, and a focus on sustainability.
The predicted salary is between 21000 - 26000 £ per year.
Set within the busy Spa, as a Spa Host, you will deal with all spa bookings and arriving/departing guests. Your role will include:
- Identifying opportunities to recommend treatments
- Recording accurate details and requirements of bookings
- Answering telephone queries
- Providing guidance and assistance with retail products
The shifts for this role will be a mixture of early shifts, late shifts and weekend working.
Responsibilities
- Identify opportunities to recommend treatments to guests
- Record and manage booking details accurately
- Answer telephone queries in a professional manner
- Provide guidance on retail products to guests
The Belfry Hotel & Resort is an award-winning hotel offering 300+ bedrooms and suites, multiple restaurants and bars, events spaces, a leisure club and spa. It hosts three golf courses, including The Brabazon, and is recognised for world-class facilities and events. There are ongoing developments and initiatives focused on guest experience, staff development, and sustainability.
Ideal candidate / Qualifications
- A high-energy, sales-focused individual
- Excellent attention to detail and organisational skills
- Approachable and friendly
- Able to keep calm in a busy environment
- Experience in a busy spa environment or hotel reception is advantageous but not essential
- Pool responder or pool plant knowledge would be advantageous
We offer opportunities for development within the resort and a focus on team growth. We provide on-the-job coaching, in-house training, and access to an online learning platform. We promote internally where possible and support development plans to help you reach your potential.
Benefits and wellbeing
- Wellbeing benefits include discounted gym memberships, wellness programmes, mental health support, funded counselling, healthcare schemes (life assurance, 24-hour GP, health cash-plans)
- Wagestream for earnings access
- Cycle2Work
- Annual Belfry Awards
- Long service recognition
- Discounts at resort restaurants, bars, spa, and golf
- Perkbox discounts
- Free parking
- Subsidised taxi service
- Complimentary meals during shifts
The Belfry is committed to sustainability and holds recognitions such as the Green Tourism Silver Award and GEO Certification. We emphasise community, career development, and a values-led culture: Make a Difference, Own Our Actions, Better Together, and Deliver Every Day.
Compensation
The on-target earning potential for this role is 26,353.60 per year, comprising a base annual rate of 25,396.80 plus an estimated 956.80 in gratuities per annum.
Spa Host - Sutton Coldfield in Birmingham employer: The Belfry
Contact Detail:
The Belfry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Host - Sutton Coldfield in Birmingham
✨Tip Number 1
Get to know the spa inside out! Familiarise yourself with all the treatments and products we offer. This way, when you chat with guests, you can confidently recommend the best options for them.
✨Tip Number 2
Practice your phone skills! Since you'll be answering queries, it’s crucial to sound professional and friendly. Try role-playing with a friend to get comfortable with common questions and how to handle them.
✨Tip Number 3
Stay organised! Use a planner or digital tool to keep track of bookings and guest preferences. This will help you manage the busy environment and ensure every guest feels special.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to show your interest and get noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Spa Host - Sutton Coldfield in Birmingham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, as a Spa Host, you'll be interacting with guests, so showing your approachable side is key.
Tailor Your Application: Make sure to tailor your application to the role of Spa Host. Highlight any relevant experience, especially in customer service or hospitality. We love seeing how your skills match what we’re looking for, so don’t hold back on those details!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your experience stand out, and ensure there are no typos – attention to detail is crucial in this role!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the info you need about the role there. Plus, it shows us you’re keen and know where to find us!
How to prepare for a job interview at The Belfry
✨Know the Spa Inside Out
Before your interview, make sure you research The Belfry Hotel & Resort and its spa offerings. Familiarise yourself with the treatments available and any unique features of the spa. This will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your People Skills
As a Spa Host, you'll be interacting with guests regularly. Prepare examples of how you've provided excellent customer service in the past. Think about times when you’ve handled difficult situations or gone above and beyond to help someone – these stories will highlight your approachability and friendliness.
✨Practice Your Sales Pitch
Since the role involves recommending treatments and retail products, practice how you would pitch these to guests. Think about what makes each treatment special and how you can convey that excitement. Being able to sell without being pushy is key, so focus on how to engage guests in a friendly manner.
✨Stay Calm Under Pressure
The spa environment can get busy, especially during peak times. Be prepared to discuss how you manage stress and stay organised when things get hectic. Share strategies you use to keep calm and ensure that all bookings and guest interactions are handled smoothly.
