At a Glance
- Tasks: Ensure a safe environment for guests and staff while providing outstanding customer service.
- Company: Join The Belfry, a resort committed to safety and community.
- Benefits: Competitive salary, wellness support, career development, and generous discounts.
- Other info: Enjoy a supportive community with clear pathways for career progression.
- Why this job: Make a real difference in a vibrant environment while growing your career.
- Qualifications: SIA Badge Holder with hospitality security experience and strong interpersonal skills.
The predicted salary is between 31918 - 33116 € per year.
Security at The Belfry are responsible for ensuring the Resort is a safe and crime-free environment for team members and guests. The security team help to get any difficult situations under control in a timely manner. The security team work closely with all departments and with our guests, displaying outstanding customer service skills and organisational skills.
Salary
The on-target earning potential for this role is a £33,116.79 annual salary, comprising a base salary of £31,918.71 supplemented by an estimated £1,198.08 in gratuities per annum, ensuring a rewarding compensation package.
About the role
This role is contracted for 46 hours per week, made up of four 12-hour shifts, working 4 days in a 7-day period.
Responsibilities
- To provide a safe and crime-free environment for all clients, visitors and staff
- To liaise closely with the Head of Security about all issues and running of the department on a regular basis
- Maintaining accurate stock control and maintenance of security equipment
- To conduct/supervise crime investigations with the Head of Security
- To deputise in the absence of Head of Security
- To liaise with the police where appropriate on crime and crime prevention issues
- To carry out regular patrols in and around the hotel using Morse Watchman system
- To carry out staff searches, vehicle searches and locker searches
- Carry out door duties as and when required
- Attend any reported incidents and complete incident forms
- To ensure that the security department is conversant with and complies with all the bomb/fire evacuation procedures and responsibilities
- To ensure that the CCTV system is operated and controlled in accordance with current legislation
- In conjunction with the Head of Security, to conduct internal crime/discipline investigations where appropriate
- To ensure that the procedures in respect of drugs, i.e. recording, disposal, police involvement and hotel guests are complied with
About you
- SIA Badge Holder
- Background in Hospitality Security
- Confident to deal with a wide variety of situations
- Approachable and Reassuring
- Able to get along well with team as well as working independently
Belfry Benefits
Learning & Development
We invest in our people through hands-on coaching, mentoring, and a wide range of in-house training, supported by our online learning hub, The Belfry Campus. Apprenticeships across multiple roles offer nationally-recognised qualifications, while our LEAD development programme supports career progression from entry level to senior leadership. We proudly promote from within wherever possible, with clear development pathways to help you reach your full potential.
Wellness
Your wellbeing matters. In partnership with The Burnt Chef Project, we offer mental health support and funded counselling, alongside life assurance, 24/7 GP access, health cash plans, and menopause support. Wagestream helps you manage your earnings and savings, while our Cycle2Work scheme and discounted gym memberships encourage a healthy lifestyle.
Showing Our Appreciation
We recognise and reward our teams through the Belfry Awards, long service recognition, loyalty rewards, and additional holidays. Enjoy generous discounts across the resort for you, friends, and family, plus everyday savings through Perkbox. Free onsite parking and complimentary meals during shifts are also provided.
Making a Difference
Sustainability and community are at the heart of what we do. Set within 550 acres, we are proud holders of Earthcheck, Green Tourism, and GEO certifications. Our ESG led approach drives meaningful community impact and charitable fundraising, alongside our commitment to environmental stewardship.
Our Values
Working here means being part of a supportive, values driven community. Our Belfry Beliefs - Make a Difference, Own Our Actions, Better Together, and Deliver Every Day - guide how we work, support one another, and succeed together.
Supervisor in Sutton Coldfield employer: The Belfry - Security
The Belfry is an exceptional employer that prioritises the wellbeing and development of its team members, offering extensive training opportunities through The Belfry Campus and clear pathways for career progression. With a strong focus on employee wellness, including mental health support and generous benefits, the company fosters a supportive and values-driven work culture that encourages collaboration and recognition. Located in a stunning 550-acre resort, employees enjoy a rewarding work environment that not only values sustainability but also provides unique perks such as discounts across the resort and complimentary meals during shifts.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in Sutton Coldfield
✨Tip Number 1
Network like a pro! Reach out to current or former employees at The Belfry on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common security scenarios. Think about how you'd handle difficult situations and showcase your customer service skills. We want to see that you can keep calm and collected under pressure!
✨Tip Number 3
Dress the part! First impressions matter, especially in security. Show up looking sharp and professional to convey that you take the role seriously and are ready to represent The Belfry.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Supervisor in Sutton Coldfield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in security and customer service. We want to see how your skills align with the responsibilities of the Supervisor role at The Belfry.
Showcase Your Skills:Emphasise your organisational skills and ability to handle difficult situations. Use specific examples from your past experiences to demonstrate how you've successfully managed similar challenges.
Be Professional Yet Approachable:While we appreciate a friendly tone, ensure your application maintains a professional vibe. Remember, you’ll be representing the security team, so let your personality shine through while keeping it polished.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at The Belfry!
How to prepare for a job interview at The Belfry - Security
✨Know Your Security Basics
Make sure you brush up on your knowledge of security protocols and procedures. Familiarise yourself with common safety measures, emergency response plans, and the legal aspects of security work. This will show that you're serious about the role and understand the responsibilities that come with it.
✨Showcase Your Customer Service Skills
Since this role involves interacting with guests and team members, be prepared to discuss your customer service experience. Think of specific examples where you've handled difficult situations or provided exceptional service. This will demonstrate your ability to maintain a safe and welcoming environment.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various security scenarios. Practice your responses to questions like 'What would you do if you witnessed a theft?' or 'How would you manage a conflict between guests?' This will help you articulate your problem-solving skills and calm demeanour under pressure.
✨Understand the Company Values
Familiarise yourself with The Belfry's values and mission. Be ready to discuss how your personal values align with theirs, especially around making a difference and working better together. This shows that you're not just looking for any job, but that you're genuinely interested in being part of their community.
