At a Glance
- Tasks: Lead the housekeeping team to ensure exceptional cleanliness and guest satisfaction.
- Company: Join the award-winning Belfry Hotel & Resort, a vibrant community focused on growth.
- Benefits: Enjoy competitive salary, wellness programmes, and discounts at our resort facilities.
- Other info: Be part of a sustainable team committed to community and environmental initiatives.
- Why this job: Make a real impact on guest experiences while developing your career in hospitality.
- Qualifications: Experience in housekeeping management and a passion for service excellence.
The predicted salary is between 27130 - 28627 £ per year.
About the Belfry Hotel & Resort
The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year’s Betfred British Masters. Whether you're drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind-the-scenes operations, there's a place for you in our vibrant team. The Belfry has undergone a major expansion and renovation with an investment of over £80 million, marking a new and exciting chapter in our history. The resort has been transformed with the addition of The Masters Suite, a stunning new event space, 149 additional bedrooms, a state-of-the-art leisure club and a host of other enhancements that elevate the Belfry experience like never before. We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2024 Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best Employer. So, join us on our journey as we unveil a new and unparalleled resort.
Housekeeping
The Housekeeping team ensures every guest has an exceptional experience by maintaining impeccable cleanliness and presentation in guest rooms and public areas. With outstanding professionalism and attention to detail, they create a welcoming environment, leaving a lasting positive impression on resort visitors.
Salary
The on-target earning potential for this role is a £28,627.88 annual salary, comprising a base salary of £27,130.28 supplemented by an estimated £1,497.60 in gratuities per annum, ensuring a rewarding compensation package.
About the role
As a Supervisor in the housekeeping team, you will be required to assist the Housekeeping Management with, but not limited to, leading a morning or afternoon shift from the floor, briefing and directing the team. You will also be responsible for the following:
- Hands on approach to housekeeping – demonstrating, training, leading
- People management – persuasive, inspiring and determined. Helping all team members achieve their full potential in their role
- Monitoring and managing the Q – ensuring room readiness
- Monitoring HSK back of house areas to ensure cleanliness and readiness at all times
- Stock control and organisation across the blocks
- Standards testing of the housekeeping line staff and regular quality checks of all areas
- Assist with training of new and existing staff
- Attend and lead departmental briefings
- Communicate and work with other departments in the hotel
- Actioning guest feedback (ReviewPro etc)
About you
The ideal candidate will be passionate about the delivery of exceptional standards:
- Proven experience in allocating rooms and managing daily housekeeping schedules
- Committed to maintaining consistently high standards of cleanliness and presentation
- Strong understanding of, and adherence to, Health & Safety rules and regulations
- Confident in guiding, supporting, and training the housekeeping team
- Calm under pressure, with the ability to thrive in a fast-paced housekeeping environment
- Able to make sound decisions and use initiative when required
- Demonstrates solid knowledge of housekeeping operations and best practice
- Shows a genuine passion for housekeeping and service excellence
Belfry Benefits
Learning & Development
We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential.
Wellness
We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing.
Showing our appreciation
We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on the spot rewards for your hard work. We provide free parking, a subsidised taxi service, and complimentary meals during shifts.
Making a difference
We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife. We integrate ESG into everything we do, from charity initiatives, raising over £20,000 last year, to golf course maintenance. We track charitable work at personal, departmental, and resort-wide levels to showcase our community contributions.
Our Values
Working here is more than ‘just a job’: we are a community that values each individual’s contribution and growth, whilst supporting each other’s success - regardless of department or role. Our Belfry Beliefs – Make a Difference, Own Our Actions, Better Together, and Deliver Every Day – aren't just words; they're the foundation of our culture and the essence of who we are. If you're seeking a place where you can contribute, grow, and have a lasting impact – then the Belfry Hotel & Resort is the place for you.
Housekeeping Supervisor — Lead & Elevate Guest Experience in Sutton Coldfield employer: The-Belfry-Hotel-
The Belfry Hotel & Resort is an exceptional employer that prioritises the wellbeing and development of its team members, offering extensive learning opportunities through in-house training and a dedicated online platform. With a vibrant work culture that values community and individual contributions, employees enjoy a range of benefits including wellness programmes, mental health support, and generous discounts across the resort. Join us at this award-winning hotel, where your passion for service excellence can flourish in a supportive environment, all while being part of a transformative journey in one of the UK's premier leisure destinations.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Supervisor — Lead & Elevate Guest Experience in Sutton Coldfield
✨Tip Number 1
Get to know the Belfry Hotel & Resort inside out! Familiarise yourself with their values and recent renovations. When you walk in for your interview, you’ll impress them with your knowledge and passion for their brand.
✨Tip Number 2
Show off your people skills! As a Housekeeping Supervisor, you'll be leading a team, so share examples of how you've inspired and trained others in the past. We want to see that you can motivate and elevate your team!
✨Tip Number 3
Be ready to discuss how you handle feedback. The Belfry values guest experience, so think of times when you've acted on feedback to improve service or cleanliness. This shows you’re proactive and committed to excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our vibrant team at the Belfry.
We think you need these skills to ace Housekeeping Supervisor — Lead & Elevate Guest Experience in Sutton Coldfield
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for housekeeping shine through! We want to see that you genuinely care about creating a welcoming environment for our guests.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in housekeeping and people management. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at The Belfry.
How to prepare for a job interview at The-Belfry-Hotel-
✨Know the Belfry Inside Out
Before your interview, take some time to research The Belfry Hotel & Resort. Familiarise yourself with its history, recent renovations, and the services it offers. This will not only show your genuine interest in the role but also help you tailor your answers to align with their values and mission.
✨Showcase Your Leadership Skills
As a Housekeeping Supervisor, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved processes. Highlight your hands-on approach and how you can motivate others to achieve high standards.
✨Emphasise Attention to Detail
In housekeeping, attention to detail is crucial. Be ready to discuss specific instances where your keen eye for detail made a difference in guest satisfaction or operational efficiency. This could include how you ensured cleanliness or how you implemented quality checks in previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think about situations where you had to make quick decisions or manage unexpected challenges in a fast-paced environment. Practising these scenarios will help you articulate your thought process clearly during the interview.
