At a Glance
- Tasks: Lead the housekeeping team to ensure exceptional cleanliness and guest satisfaction.
- Company: Join the award-winning Belfry Hotel & Resort, a vibrant community focused on growth.
- Benefits: Enjoy competitive salary, wellness programmes, and discounts at our resort facilities.
- Other info: Opportunities for personal growth and community involvement in a sustainable setting.
- Why this job: Make a real impact in a dynamic environment while developing your career.
- Qualifications: Experience in housekeeping management and a passion for service excellence.
The predicted salary is between 27130 - 28628 £ per year.
About the Belfry Hotel & Resort
The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year’s Betfred British Masters. The resort has been transformed with the addition of The Masters Suite, a stunning new event space, 149 additional bedrooms, a state-of-the-art leisure club and a host of other enhancements that elevate the Belfry experience like never before.
We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2024 Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best Employer.
Housekeeping
The Housekeeping team ensures every guest has an exceptional experience by maintaining impeccable cleanliness and presentation in guest rooms and public areas. With outstanding professionalism and attention to detail, they create a welcoming environment, leaving a lasting positive impression on resort visitors.
Salary
The on-target earning potential for this role is a £28,627.88 annual salary, comprising a base salary of £27,130.28 supplemented by an estimated £1,497.60 in gratuities per annum, ensuring a rewarding compensation package.
About the role
As a Supervisor in the housekeeping team, you will be required to assist the Housekeeping Management with, but not limited to, leading a morning or afternoon shift from the floor, briefing and directing the team. You will also be responsible for the following:
- Hands on approach to housekeeping – demonstrating, training, leading
- People management – persuasive, inspiring and determined
- Helping all team members achieve their full potential in their role
- Monitoring and managing the Q – ensuring room readiness
- Monitoring HSK back of house areas to ensure cleanliness and readiness at all times
- Stock control and organisation across the blocks
- Standards testing of the housekeeping line staff and regular quality checks of all areas
- Assist with training of new and existing staff
- Attend and lead departmental briefings
- Communicate and work with other departments in the hotel
- Actioning guest feedback (ReviewPro etc)
About you
The ideal candidate will be passionate about the delivery of exceptional standards:
- Proven experience in allocating rooms and managing daily housekeeping schedules
- Committed to maintaining consistently high standards of cleanliness and presentation
- Strong understanding of, and adherence to, Health & Safety rules and regulations
- Confident in guiding, supporting, and training the housekeeping team
- Calm under pressure, with the ability to thrive in a fast-paced housekeeping environment
- Able to make sound decisions and use initiative when required
- Demonstrates solid knowledge of housekeeping operations and best practice
- Shows a genuine passion for housekeeping and service excellence
Belfry Benefits
Learning & Development
We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles.
Wellness
We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, while our Menopause Support programme provides tailored assistance.
Making a difference
We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife.
Our Values
Working here is more than ‘just a job’: we are a community that values each individual’s contribution and growth, whilst supporting each other’s success - regardless of department or role.
Housekeeping Supervisor in Sutton Coldfield employer: The-Belfry-Hotel-
The Belfry Hotel & Resort is an exceptional employer that prioritises the wellbeing and development of its team members, offering extensive learning opportunities through in-house training and a dedicated online platform. With a vibrant work culture that values community and individual contributions, employees enjoy a range of benefits including wellness programmes, mental health support, and generous discounts across the resort. Join us at this award-winning destination, where your passion for service excellence can flourish in a supportive environment, all while being part of a sustainable and community-focused organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Supervisor in Sutton Coldfield
✨Tip Number 1
Get to know the Belfry Hotel & Resort inside out! Familiarise yourself with their values and recent renovations. When you walk into that interview, show them you’re not just another candidate – you’re genuinely excited about being part of their vibrant team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events where the hotel might be present. A friendly chat can go a long way in making you memorable when it comes to hiring decisions.
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle various housekeeping scenarios, like managing a busy shift or dealing with guest feedback. Practising these responses will help you shine during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Belfry team. Let’s get you that job!
We think you need these skills to ace Housekeeping Supervisor in Sutton Coldfield
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for housekeeping shine through! We want to see how much you care about creating a welcoming environment and maintaining high standards. Share any relevant experiences that highlight your commitment to cleanliness and guest satisfaction.
Tailor Your CV:Make sure your CV is tailored to the Housekeeping Supervisor role. Highlight your experience in managing teams, training staff, and ensuring cleanliness. Use keywords from the job description to show that you understand what we're looking for!
Be Specific:In your cover letter, be specific about your achievements and how they relate to the role. For example, mention any successful projects you've led or improvements you've made in previous positions. This helps us see the impact you could have at The Belfry.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our vibrant team!
How to prepare for a job interview at The-Belfry-Hotel-
✨Know Your Housekeeping Standards
Familiarise yourself with the high standards of cleanliness and presentation expected at The Belfry. Be ready to discuss your previous experience in maintaining these standards and how you can contribute to the team’s success.
✨Showcase Your Leadership Skills
As a Housekeeping Supervisor, you'll need to lead and inspire your team. Prepare examples of how you've successfully managed a team in the past, focusing on your ability to train and motivate others while ensuring quality control.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to discuss situations where you've had to make quick decisions under pressure. Highlight your ability to handle guest feedback and how you’ve turned challenges into opportunities for improvement.
✨Emphasise Your Passion for Service Excellence
The Belfry values a genuine passion for housekeeping and service. Share your enthusiasm for creating exceptional guest experiences and how you plan to uphold the resort's reputation for excellence in every aspect of your role.
