At a Glance
- Tasks: Lead the housekeeping team to ensure exceptional cleanliness and guest satisfaction.
- Company: Join the award-winning Belfry Hotel & Resort, a vibrant community focused on growth.
- Benefits: Enjoy competitive salary, wellness programmes, and discounts at our resort facilities.
- Other info: Be part of a sustainable team committed to community and environmental initiatives.
- Why this job: Make a real impact on guest experiences while developing your career in hospitality.
- Qualifications: Experience in housekeeping management and a passion for service excellence.
The predicted salary is between 28627 - 28627 £ per year.
About the Belfry Hotel & Resort
The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year’s Betfred British Masters. Whether you're drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind-the-scenes operations, there's a place for you in our vibrant team.
The Belfry has undergone a major expansion and renovation with an investment of over £80 million, marking a new and exciting chapter in our history. The resort has been transformed with the addition of The Masters Suite, a stunning new event space, 149 additional bedrooms, a state-of-the-art leisure club and a host of other enhancements that elevate the Belfry experience like never before.
We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2024 Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best Employer. So, join us on our journey as we unveil a new and unparalleled resort.
Housekeeping
The Housekeeping team ensures every guest has an exceptional experience by maintaining impeccable cleanliness and presentation in guest rooms and public areas. With outstanding professionalism and attention to detail, they create a welcoming environment, leaving a lasting positive impression on resort visitors.
Salary
The on-target earning potential for this role is a £28,627.88 annual salary, comprising a base salary of £27,130.28 supplemented by an estimated £1,497.60 in gratuities per annum, ensuring a rewarding compensation package.
About the role
As a Supervisor in the housekeeping team, you will be required to assist the Housekeeping Management with, but not limited to, leading a morning or afternoon shift from the floor, briefing and directing the team. You will also be responsible for the following:
- Hands on approach to housekeeping – demonstrating, training, leading
- People management – persuasive, inspiring and determined. Helping all team members achieve their full potential in their role
- Monitoring and managing the Q – ensuring room readiness
- Monitoring HSK back of house areas to ensure cleanliness and readiness at all times
- Stock control and organisation across the blocks
- Standards testing of the housekeeping line staff and regular quality checks of all areas
- Assist with training of new and existing staff
- Attend and lead departmental briefings
- Communicate and work with other departments in the hotel
- Actioning guest feedback (ReviewPro etc)
About you
The ideal candidate will be passionate about the delivery of exceptional standards:
- Proven experience in allocating rooms and managing daily housekeeping schedules
- Committed to maintaining consistently high standards of cleanliness and presentation
- Strong understanding of, and adherence to, Health & Safety rules and regulations
- Confident in guiding, supporting, and training the housekeeping team
- Calm under pressure, with the ability to thrive in a fast-paced housekeeping environment
- Able to make sound decisions and use initiative when required
- Demonstrates solid knowledge of housekeeping operations and best practice
- Shows a genuine passion for housekeeping and service excellence
Belfry Benefits
Learning & Development
We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential.
Wellness
We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing.
Showing our appreciation
We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on the spot rewards for your hard work. We provide free parking, a subsidised taxi service, and complimentary meals during shifts.
Making a difference
We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife. We integrate ESG into everything we do, from charity initiatives, raising over £20,000 last year, to golf course maintenance. We track charitable work at personal, departmental, and resort-wide levels to showcase our community contributions.
Our Values
Working here is more than ‘just a job’: we are a community that values each individual’s contribution and growth, whilst supporting each other’s success - regardless of department or role. Our Belfry Beliefs – Make a Difference, Own Our Actions, Better Together, and Deliver Every Day – aren't just words; they're the foundation of our culture and the essence of who we are.
If you're seeking a place where you can contribute, grow, and have a lasting impact – then the Belfry Hotel & Resort is the place for you.
Housekeeping Supervisor — Lead & Elevate Guest Experience employer: The-Belfry-Hotel-
The Belfry Hotel & Resort is an exceptional employer that prioritises the wellbeing and development of its team members, offering extensive learning opportunities through in-house training and a dedicated online platform. With a vibrant work culture that values community and individual contributions, employees enjoy competitive salaries, wellness programmes, and recognition for their hard work, all while being part of a prestigious resort renowned for its luxurious amenities and commitment to sustainability.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Supervisor — Lead & Elevate Guest Experience
✨Tip Number 1
Get to know the company culture! Before your interview, check out The Belfry's social media and website. Understanding their values and recent developments can help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in housekeeping.
✨Tip Number 3
Show off your passion! When you're in the interview, share specific examples of how you've maintained high standards in previous roles. Let them see your enthusiasm for creating exceptional guest experiences.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Housekeeping Supervisor — Lead & Elevate Guest Experience
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for housekeeping shine through! We want to see that you genuinely care about creating a welcoming environment for our guests.
Tailor Your Experience:Make sure to highlight your relevant experience in housekeeping. We love seeing how you've managed teams or maintained high standards in previous roles, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make it easy for us to see why you're the perfect fit for the Housekeeping Supervisor role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Belfry!
How to prepare for a job interview at The-Belfry-Hotel-
✨Know the Resort Inside Out
Before your interview, take some time to research The Belfry Hotel & Resort. Familiarise yourself with its history, recent renovations, and the services it offers. This knowledge will not only impress the interviewers but also help you understand how you can contribute to enhancing the guest experience.
✨Showcase Your Leadership Skills
As a Housekeeping Supervisor, you'll need to lead and inspire your team. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to train, motivate, and maintain high standards. Be ready to discuss specific situations where your leadership made a difference.
✨Emphasise Attention to Detail
In housekeeping, attention to detail is crucial. During the interview, highlight your commitment to cleanliness and presentation. Share experiences where your meticulous nature led to positive guest feedback or improved operational efficiency. This will demonstrate that you understand the importance of maintaining exceptional standards.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think about potential challenges you might face as a supervisor and how you would address them. Practising these scenarios will help you articulate your thought process clearly during the interview.
