At a Glance
- Tasks: Welcome guests, assist with luggage, and ensure exceptional service at our award-winning hotel.
- Company: Join the vibrant team at The Belfry Hotel & Resort, a top-rated workplace.
- Benefits: Enjoy competitive pay, wellness programmes, discounts, and career development opportunities.
- Other info: Join a community that values growth, sustainability, and making a difference.
- Why this job: Be part of an exciting transformation and make a real impact on guest experiences.
- Qualifications: Passion for customer service; hotel experience is a plus but not required.
The predicted salary is between 12 - 13 £ per hour.
The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year’s Betfred British Masters. Whether you're drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind-the-scenes operations, there's a place for you in our vibrant team.
The Belfry has undergone a major expansion and renovation with an investment of over £80 million, marking a new and exciting chapter in our history. The resort has been transformed with the addition of The Masters Suite, a stunning new event space, 149 additional bedrooms, a state-of-the-art leisure club and a host of other enhancements that elevate the Belfry experience like never before. We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2024 Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best Employer. So, join us on our journey as we unveil a new and unparalleled resort.
RECEPTION & GUEST SERVICES
The Reception and Guest Services team ensures exceptional service for every guest, welcoming over 300 daily check-ins and outs. With outstanding customer service, they exceed expectations by assisting with procedures, providing information, and addressing concerns. Their dedication creates a warm atmosphere, leaving guests with a positive impression of their stay at The Belfry Hotel & Resort.
Salary
The on-target earning potential for this role is £13.17 hourly rate, comprising a base hourly rate of £12.71 plus a qualified estimate of £0.46 gratuities per hour.
About The Role
This role is for 24 hours over Friday, Saturday and Sunday. As a Guest Services Assistant, your role will be to:
- Meet and greet guests upon their arrival at the Hotel, assisting with luggage where necessary and ensuring first impressions are both professional and friendly.
- Ensure all Porters carry out their duties to departmental standards on a day to day basis.
- Store all left luggage, e.g. for early arrivals or late departures, in the porters lodge ensuring it is both tagged and secure.
- Assist guests with luggage to and from their bedrooms as required, explaining the bedroom facilities and Hotel services as required.
- Ensure all guests queries and enquiries are dealt with promptly and efficiently and in a courteous manner.
- Ensure you are fully conversant with all facilities and services offered within the Hotel and the surrounding area.
About You
You are passionate about delivering a fantastic service to our guests. You enjoy engaging in conversation, talking about our products and the resort. You are a natural when it comes to selling. You are outgoing and enthusiastic. You have a can-do attitude and are proactive. Experience working in a hotel or resort could be helpful, but isn’t required.
Belfry Benefits
Learning & Development
We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential.
Wellness
We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing.
Showing Our Appreciation
We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on the spot rewards for your hard work. We provide free parking, a subsidised taxi service, and complimentary meals during shifts.
Making a difference
We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife. We integrate ESG into everything we do, from charity initiatives, raising over £20,000 last year, to golf course maintenance. We track charitable work at personal, departmental, and resort-wide levels to showcase our community contributions.
Our Values
Working here is more than ‘just a job’: we are a community that values each individual’s contribution and growth, whilst supporting each other’s success - regardless of department or role. Our Belfry Beliefs – Make a Difference, Own Our Actions, Better Together, and Deliver Every Day – aren't just words; they're the foundation of our culture and the essence of who we are. If you're seeking a place where you can contribute, grow, and have a lasting impact – then the Belfry Hotel & Resort is the place for you.
Guest Services Assistant - Zero Hours in Wishaw employer: The Belfry Hotel & Resort
The Belfry Hotel & Resort is an exceptional employer, recognised as one of the top places to work in the hospitality industry. With a strong focus on employee development through comprehensive training programmes and internal promotions, we foster a supportive and vibrant work culture that values each team member's contribution. Located in the picturesque Midlands, our resort offers unique benefits such as wellness programmes, mental health support, and generous discounts, making it an ideal environment for those seeking meaningful and rewarding employment.
Contact Details:
The Belfry Hotel & Resort Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Assistant - Zero Hours in Wishaw
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Belfry Hotel & Resort. Familiarise yourself with their services, values, and recent developments. This will help you connect better during the conversation and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can highlight your customer service skills and enthusiasm for the role. Remember, they want to see your personality shine!
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions matter, especially in guest services. A polished appearance shows that you take the opportunity seriously and are ready to represent The Belfry.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about joining the team at The Belfry!
We think you need these skills to ace Guest Services Assistant - Zero Hours in Wishaw
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for guest services and how you connect with people.
Tailor Your Application:Make sure to tailor your application to the Guest Services Assistant role. Highlight any relevant experience or skills that match what we’re looking for, like your passion for delivering fantastic service and engaging with guests.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your experience and skills effectively!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing team!
How to prepare for a job interview at The Belfry Hotel & Resort
✨Know the Hotel Inside Out
Before your interview, make sure you’re familiar with The Belfry Hotel & Resort. Research its facilities, services, and recent renovations. This knowledge will not only impress your interviewers but also help you answer questions about how you can contribute to the guest experience.
✨Showcase Your Customer Service Skills
As a Guest Services Assistant, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your passion for delivering fantastic service.
✨Practice Your Communication Skills
Engaging in conversation is crucial for this role. Practice speaking clearly and confidently about the hotel’s offerings. You might even want to role-play common guest interactions with a friend to get comfortable with the flow of conversation.
✨Emphasise Your Team Spirit
The Belfry values teamwork, so be ready to discuss how you work well with others. Share examples of how you’ve collaborated in previous roles or how you’ve contributed to a positive team environment. This will show that you align with their community-focused culture.
