Supervisor in Sutton Coldfield

The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year’s Betfred British Masters. Whether you're drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind-the-scenes operations, there's a place for you in our vibrant team.

The Belfry has undergone a major expansion and renovation with an investment of over £80 million, marking a new and exciting chapter in our history. The resort has been transformed with the addition of The Masters Suite, a stunning new event space, 149 additional bedrooms, a state-of-the-art leisure club and a host of other enhancements that elevate the Belfry experience like never before. We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2024 Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best Employer. So, join us on our journey as we unveil a new and unparalleled resort.

The Housekeeping team ensures every guest has an exceptional experience by maintaining impeccable cleanliness and presentation in guest rooms and public areas. With outstanding professionalism and attention to detail, they create a welcoming environment, leaving a lasting positive impression on resort visitors.

The on-target earning potential for this role is a £28,627.88 annual salary, comprising a base salary of £27,130.28 supplemented by an estimated £1,497.60 in gratuities per annum, ensuring a rewarding compensation package.

As a Supervisor in the housekeeping team, you will be required to assist the Housekeeping Management with, but not limited to, leading a morning or afternoon shift from the floor, briefing and directing the team. You will also be responsible for the following:

• Ability to work as a Supreme, cleaning rooms to the highest standards as business requires
• Hands on approach to housekeeping – demonstrating, training, leading
• People management – persuasive, inspiring and determined. Helping all team members achieve their full potential in their role
• Monitoring and managing the Q – ensuring room readiness
• Monitoring HSK back of house areas to ensure cleanliness and readiness at all times
• Stock control and organisation across the blocks
• Cleanliness of the block public spaces
• Cleanliness of the guest rooms and corridors
• Standards testing of the housekeeping line staff and regular quality checks of all areas
• Assist with training of new and existing staff
• Attend and lead departmental briefings
• Communicate and work with other departments in the hotel
• Actioning guest feedback (ReviewPro etc)

The ideal candidate will be passionate about the delivery of exceptional standards:

• Proven experience in allocating rooms and managing daily housekeeping schedules
• Committed to maintaining consistently high standards of cleanliness and presentation
• Strong understanding of, and adherence to, Health & Safety rules and regulations
• Confident in guiding, supporting, and training the housekeeping team
• Calm under pressure, with the ability to thrive in a fast‑paced housekeeping environment
• Able to make sound decisions and use initiative when required
• Demonstrates solid knowledge of housekeeping operations and best practice
• Shows a genuine passion for housekeeping and service excellence

Learning & Development: We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential.

Wellness: We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing.

Showing our appreciation: We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on the spot rewards for your hard work. We provide free parking, a subsidised taxi service, and complimentary meals during shifts.

Making a difference: We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife. We integrate ESG into everything we do, from charity initiatives, raising over £20,000 last year, to golf course maintenance. We track charitable work at personal, departmental, and resort-wide levels to showcase our community contributions.

Our Values: Working here is more than ‘just a job’: we are a community that values each individual’s contribution and growth, whilst supporting each other’s success - regardless of department or role. Our Belfry Beliefs – Make a Difference, Own Our Actions, Better Together, and Deliver Every Day – aren't just words; they're the foundation of our culture and the essence of who we are.

If you're seeking a place where you can contribute, grow, and have a lasting impact – then the Belfry Hotel & Resort is the place for you.