At a Glance
- Tasks: Deliver outstanding guest experiences and manage reception efficiently during overnight shifts.
- Company: The Belfry Hotel & Resort, a place where your impact matters.
- Benefits: Competitive pay, wellness programmes, discounts, and career development opportunities.
- Other info: Enjoy a supportive environment focused on growth and community impact.
- Why this job: Join a dynamic team and create memorable experiences for guests every night.
- Qualifications: Strong customer service skills; hotel experience is a plus but not required.
The predicted salary is between 26400 - 26400 £ per year.
About The Role
This role is contracted at 40 hours per week across 5 days. You will be working overnight shifts, from 10 pm until 6:30 am. As a Receptionist for The Belfry Hotel & Resort you will make it your number one priority to deliver an outstanding, lasting impression to all guests arriving and leaving the resort. No task is too big or small when it comes to our guests’ needs.
Responsibilities
- Ensure the efficient running of reception on a daily basis
- Register guests into the hotel and check them out, deposit valuables into the safe
- Issue guests keys ensuring that the hotel policy is adhered to
- Provide excellent guest service, resolving problems when they arise and identifying opportunities to make guests’ experiences memorable and enjoyable
Salary
The base hourly rate for this role is £12.71, plus service charge.
About You
- Excellent customer service skills with a genuine desire to deliver exceptional experiences to each and every guest
- Experience working in a hotel would be preferred but is not necessary
- Experience working with Opera is preferred but not essential
Belfry Benefits
- Learning & Development: We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships and a LEAD development programme.
- Wellness: We prioritise your wellbeing with discounted gym memberships and wellness programmes, mental health support, health schemes, and financial wellness tools.
- Showing our appreciation: Annual awards, long service recognition, extra holidays, discounts at resort restaurants, bars, spa, golf, and free parking, subsidised taxi service, complimentary meals during shifts.
- Making a difference: Commitment to sustainability and community, ESG focus, charity initiatives.
Our Values: Make a Difference, Own Our Actions, Better Together, Deliver Every Day.
Join Us
If you're seeking a place where you can contribute, grow, and have a lasting impact – then the Belfry Hotel & Resort is the place for you.
Night Receptionist - Zero hours in Sutton Coldfield employer: The Belfry Hotel & Resort
The Belfry Hotel & Resort is an exceptional employer that prioritises employee growth and wellbeing, offering extensive training opportunities through The Belfry Campus and a supportive work culture. With a focus on sustainability and community engagement, employees enjoy a range of benefits including discounted gym memberships, wellness programmes, and recognition for their contributions, making it a rewarding place to work for those looking to make a meaningful impact.
Contact Details:
The Belfry Hotel & Resort Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist - Zero hours in Sutton Coldfield
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at The Belfry Hotel & Resort and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Night Receptionist - Zero hours in Sutton Coldfield
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at The Belfry Hotel & Resort that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at The Belfry Hotel & Resort.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at The Belfry Hotel & Resort get a sense of who you are beyond your experience!
How to prepare for a job interview at The Belfry Hotel & Resort
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at The Belfry Hotel & Resort and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
