At a Glance
- Tasks: As a Receptionist, you'll create unforgettable experiences for guests at our luxurious resort.
- Company: Join The Belfry Hotel & Resort, an award-winning destination with world-class amenities and a vibrant team.
- Benefits: Enjoy perks like discounted gym memberships, wellness programmes, and access to mental health support.
- Other info: We prioritise sustainability and community contributions, making a positive impact together.
- Why this job: Be part of an exciting expansion project and work in a supportive community that values your growth.
- Qualifications: Customer service experience is preferred; hotel experience and knowledge of Opera are a plus.
The predicted salary is between 21000 - 29000 £ per year.
The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year’s Betfred British Masters. Whether you're drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind-the-scenes operations, there's a place for you in our vibrant team.
The Belfry has undergone a major expansion and renovation with an investment of over £80 million, marking a new and exciting chapter in our history. The resort has been transformed with the addition of The Masters Suite, a stunning new event space, 149 additional bedrooms, a state-of-the-art leisure club and a host of other enhancements that elevate the Belfry experience like never before.
We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2024 Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best Employer. So, join us on our journey as we unveil a new and unparalleled resort.
About the role
This role is contracted at 40 hours per week across 5 days. You will be working overnight shifts, from 10 pm until 6:30 am.
As a Receptionist for The Belfry Hotel & Resort you will make it your number one priority to deliver an outstanding, lasting impression to all guests arriving and leaving the resort. No task is too big or small when it comes to our guests’ needs.
As a Receptionist it will be your role to:
- Ensure the efficient running of reception on a daily basis
- Register guests into the hotel and check them out, deposit valuables into
- Issue guests keys ensuring that the hotel policy is adhered to
- Provide excellent guest service, resolving problems when they arise and identifying opportunities to make guests’ experiences memorable and enjoyable
Salary
The base hourly rate for this role is £12.71, plus service charge.
About you
- Excellent customer service skills with a genuine desire to deliver exceptional experiences to each and every guest
- Experience working in a hotel would be preferred but is not necessary
- Experience working with Opera is preferred but not essential
Belfry Benefits
Learning & Development
We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential.
Wellness
We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing.
Showing our appreciation
We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on the spot rewards for your hard work. We provide free parking, a subsidised taxi service, and complimentary meals during shifts.
Making a difference
We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife. We integrate ESG into everything we do, from charity initiatives, raising over £20,000 last year, to golf course maintenance. We track charitable work at personal, departmental, and resort-wide levels to showcase our community contributions.
Our Values
Working here is more than ‘just a job’: we are a community that values each individual’s contribution and growth, whilst supporting each other’s success - regardless of department or role. Our Belfry Beliefs – Make a Difference, Own Our Actions, Better Together, and Deliver Every Day – aren't just words; they're the foundation of our culture and the essence of who we are.
If you're seeking a place where you can contribute, grow, and have a lasting impact – then the Belfry Hotel & Resort is the place for you.
Receptionist in Sutton Coldfield employer: The Belfry Hotel & Resort
The Belfry Hotel & Resort is an exceptional employer, renowned for its commitment to employee wellbeing and development. With a vibrant work culture that prioritises teamwork and guest satisfaction, staff enjoy extensive training opportunities, wellness programmes, and recognition for their contributions. Located in the picturesque Midlands, employees benefit from a stunning environment, competitive pay, and a range of perks including discounts at resort facilities, making it a truly rewarding place to work.
Contact Details:
The Belfry Hotel & Resort Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Sutton Coldfield
✨Tip Number 1
Familiarise yourself with The Belfry Hotel & Resort's offerings, including their golf courses and spa services. This knowledge will help you engage with guests more effectively and demonstrate your enthusiasm for the role during any interactions.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's volunteering or working in a busy café, honing your ability to stay calm under pressure will be invaluable when dealing with guests at the reception.
✨Tip Number 3
Network with current or former employees of The Belfry Hotel & Resort. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying for the receptionist position.
✨Tip Number 4
Showcase your adaptability and willingness to learn new systems, like Opera, even if you haven't used it before. Highlighting your eagerness to develop these skills can set you apart from other candidates.
We think you need these skills to ace Receptionist in Sutton Coldfield
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points for clarity and include specific examples of how you've excelled in previous positions.
Write a Compelling Cover Letter:In your cover letter, express your enthusiasm for working at The Belfry Hotel & Resort. Mention specific aspects of the hotel that attract you, such as their commitment to guest experiences or their community initiatives, and explain how you can contribute to their team.
Proofread Your Application:Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Receptionist role.
How to prepare for a job interview at The Belfry Hotel & Resort
✨Showcase Your Customer Service Skills
As a Receptionist, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation effectively.
✨Familiarise Yourself with the Hotel
Research The Belfry Hotel & Resort thoroughly before your interview. Understand its history, services, and recent developments, especially the ongoing expansion project. This knowledge will demonstrate your genuine interest in the role and the company.
✨Practice Calmness Under Pressure
The role requires staying calm in busy situations. Think of scenarios where you had to manage multiple tasks at once and how you handled them. Be ready to discuss these during the interview to show your ability to thrive in a fast-paced environment.
✨Emphasise Teamwork and Community Values
The Belfry values teamwork and community contributions. Be prepared to talk about your experiences working in teams and how you align with their values of making a difference and supporting each other's success.
