At a Glance
- Tasks: Lead the night operations, ensuring top-notch guest experiences and team support.
- Company: Join The Belfry Hotel & Resort, an award-winning destination with luxurious amenities and a vibrant team culture.
- Benefits: Enjoy perks like discounted gym memberships, wellness programmes, and access to Wagestream for financial flexibility.
- Other info: Join a community committed to sustainability and making a difference in the local area.
- Why this job: Be part of an exciting expansion project while working in a supportive environment that values your growth.
- Qualifications: Experience in hospitality, excellent customer service skills, and a passion for creating memorable guest experiences.
The predicted salary is between 22800 - 33600 £ per year.
The Belfry Hotel & Resort is an award-winning destination with 450+ luxurious rooms and suites, a selection of vibrant restaurants and bars, versatile event and meeting spaces and a relaxing leisure club and spa. Our three exceptional golf courses - including the legendary Brabazon - are celebrated around the world. Whether you're inspired by our iconic fairways, drawn to the tranquility of the spa, excited by guest-facing roles, or energized by the work behind the scenes, you'll find your place within our dynamic and welcoming team.
The Belfry has undergone a major expansion and renovation with an investment of over £80 million, marking an exciting chapter in our history. The resort has been transformed with the addition of The Masters Suite, a stunning new event space, a state-of-the-art leisure club plus a host of other enhancements that elevate the Belfry experience like never before.
We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2026 Caterer's Top 30 Best Places to Work and the Sunday Times Top 10 Places to Work 2026.
The Nights team brings the resort to life when the sun goes down, ensuring every guest feels welcomed, cared for, and valued. From smooth check‑ins and warm farewells to anticipating needs before they're even asked, this team turns ordinary moments into memorable experiences.
Salary
The annual salary is £30,014.40, plus service charges.
About the role
As Assistant Night Manager you will be leading the night operation across the resort. Responsible for managing the team and maintaining consistently high standards of service and ensuring a flawless guest experience while creating a work environment that supports the Belfry values. You will lead by example and provide full support to the nights team to ensure seamless running of the business.
As the Assistant Night Manager you will be:
- Assisting the manager in running the night operation across the resort. Being on the floor and ready to assist across all departments and making decisions to help and improve the service offered to our guests
- Providing excellent guest service, resolving problems when they arise and identifying opportunities to make guests’ experiences memorable and enjoyable
- Responsible for the health and safety of guests in house - record all accidents and incidents that may occur within the hotel for guests and staff
- Assisting with the Night Audit
- To be available at all times to deal with guest queries and/or a complaints, personally monitoring guest satisfaction with regular reporting to the General Manager.
- To support the night cleaning staff and ensure they are carrying out the duties allocated to them.
- To check all public areas, including conference rooms, to ensure they have been cleaned and serviced correctly.
- Co-ordinating and completing the night roster and dealing with any staff absenteeism issues.
- To be a champion in your department for our waste management and ESG commitments
- To maintain a good working relationship with all colleagues, being able to motivate the night’s team to ensure each member is achieving a high level of performance in their role and provide necessary support where required.
About you
At The Belfry, we are committed to your professional growth and success. The ideal candidate for this role will have had experience working in a similar setting and has worked nights before.
In addition, you will have:
- Excellent customer service skills with a genuine desire to deliver exceptional experiences to every guest
- Experience working with Opera is preferred but not essential
- An experienced manager who has led teams within a front office environment
- Fantastic eye for detail
- Experienced in taking ownership over your department and achieving financial and guest targets
- Able to develop strong relationships with your guests, team, and colleagues
Learning & Development
We invest in our people through hands‑on coaching, mentoring, and a wide range of in‑house training, supported by our online learning hub, The Belfry Campus. Apprenticeships across multiple roles offer nationally recognised qualifications, while our LEAD development programme supports career progression from entry level to senior leadership. We proudly promote from within wherever possible, with clear development pathways to help you reach your full potential.
Wellness
Your wellbeing matters. In partnership with The Burnt Chef Project, we offer mental health support and funded counselling, alongside life assurance, 24/7 GP access, health cash plans, and menopause support. Wagestream helps you manage your earnings and savings, while our Cycle2Work scheme and discounted gym memberships encourage a healthy lifestyle.
Showing Our Appreciation
We recognise and reward our teams through the Belfry Awards, long service recognition, loyalty rewards, and additional holidays. Enjoy generous discounts across the resort for you, friends, and family, plus everyday savings through Perkbox. Free onsite parking and complimentary meals during shifts are also provided.
Making a Difference
Sustainability and community are at the heart of what we do. Set within 550 acres, we are proud holders of Earthcheck, Green Tourism, and GEO certifications. Our ESG-led approach drives meaningful community impact and charitable fundraising, alongside our commitment to environmental stewardship.
Our Values
Working here means being part of a supportive, values-driven community. Our Belfry Beliefs - Make a Difference, Own Our Actions, Better Together, and Deliver Every Day - guide how we work, support one another, and succeed together.
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Nights Assistant Reception Manager in Sutton Coldfield employer: The Belfry Hotel & Resort
The Belfry Hotel & Resort is an exceptional employer, renowned for its commitment to employee wellbeing and development. With a vibrant work culture that prioritises teamwork and guest satisfaction, staff enjoy extensive training opportunities, wellness programmes, and recognition for their contributions. Located in the picturesque Midlands, employees benefit from a stunning environment, competitive pay, and a range of perks including discounts at resort facilities, making it a truly rewarding place to work.
Contact Details:
The Belfry Hotel & Resort Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Nights Assistant Reception Manager in Sutton Coldfield
✨Tip Number 1
Familiarise yourself with The Belfry Hotel & Resort's values and culture. Understanding their commitment to exceptional guest experiences and team support will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight any previous experience in night operations or hospitality management. Be prepared to discuss specific scenarios where you successfully resolved guest issues or improved service standards, as this will demonstrate your capability for the role.
✨Tip Number 3
Network with current or former employees of The Belfry. Engaging with them can provide valuable insights into the work environment and expectations, which can be beneficial when preparing for your interview.
✨Tip Number 4
Showcase your leadership skills by discussing how you've motivated teams in past roles. The Belfry values strong team dynamics, so sharing examples of how you've fostered collaboration and high performance will set you apart.
We think you need these skills to ace Nights Assistant Reception Manager in Sutton Coldfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in hospitality and night operations. Emphasise any previous roles where you managed teams or provided exceptional guest service, as these are key for the Nights Assistant Reception Manager position.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for working at The Belfry Hotel & Resort. Mention specific aspects of the role that excite you, such as leading a team or enhancing guest experiences, and how your values align with their commitment to service excellence.
Highlight Relevant Skills:Focus on skills that are crucial for the role, such as problem-solving, communication, and leadership. Provide examples from your past experiences that demonstrate your ability to handle guest queries and manage a team effectively during night shifts.
Showcase Your Commitment to Sustainability:Since The Belfry values sustainability, mention any relevant experience or initiatives you've been involved in that align with their ESG commitments. This could include waste management practices or community engagement efforts.
How to prepare for a job interview at The Belfry Hotel & Resort
✨Showcase Your Customer Service Skills
As a Nights Assistant Reception Manager, exceptional customer service is key. Prepare examples of how you've gone above and beyond for guests in previous roles. Highlight your ability to resolve issues and create memorable experiences.
✨Demonstrate Leadership Experience
This role requires strong leadership skills. Be ready to discuss your experience managing teams, particularly in a front office environment. Share specific instances where you motivated your team or improved performance.
✨Familiarise Yourself with the Hotel's Values
The Belfry values its community and teamwork. Research their core beliefs and think about how your personal values align with theirs. Be prepared to discuss how you can contribute to their culture and support their mission.
✨Prepare for Night Operations Scenarios
Since this role involves overseeing night operations, consider potential scenarios you might face during night shifts. Think about how you would handle guest complaints, staff absenteeism, or health and safety issues, and be ready to share your thought process.
