At a Glance
- Tasks: Lead evening operations, ensuring top-notch guest service and team support.
- Company: The Belfry Hotel & Resort, a prestigious hospitality destination.
- Benefits: Competitive pay, vibrant work environment, and opportunities for growth.
- Other info: Flexible hours with a focus on teamwork and guest satisfaction.
- Why this job: Join a dynamic team in a stunning resort and make a real impact.
- Qualifications: Experience in hospitality, strong leadership, and excellent communication skills.
The predicted salary is between 31500 - 38500 £ per year.
Company Description
The Belfry Hotel & Resort is an award-winning hospitality destination recognized for outstanding service, premier conference facilities, and world-class golf, including accolades such as England's Leading Resort and World’s Best Golf Hotel.
Set within over 550 acres of scenic countryside, the resort offers luxury bedrooms and suites, diverse restaurants and bars, extensive meeting and event spaces, and a full-service Spa and Health Club.
Guests and team members benefit from a vibrant, upscale environment that caters to leisure, corporate, and golf visitors alike.
The resort is conveniently located just minutes from major motorways, Birmingham Airport, and Birmingham city center, and is less than 70 minutes by train from London, making it easily accessible for staff and guests.
Role Description
The Evening Assistant Manager is a full-time, on-site role based at The Belfry Hotel & Resort in Royal Sutton Coldfield.
This role supports the smooth operation of the resort during evening hours, overseeing front-of-house activities, coordinating with restaurant, bar, and reception teams, and ensuring high standards of guest service.
The Evening Assistant Manager monitors staffing levels, assists with shift planning, and provides hands-on leadership, including resolving guest queries or issues promptly and professionally.
Responsibilities include overseeing cash handling and basic financial procedures, ensuring compliance with health and safety standards, and maintaining a welcoming, well-presented environment across public areas.
The role also involves supporting team members with guidance and coaching, communicating key information to day management, and contributing to continuous improvement of guest experience and operational efficiency.
Qualifications
- Experience in hospitality or hotel operations, with proven skills in guest service, customer care, and client relationship management.
- Supervisory or team leadership experience, including shift management, staff coordination, and performance support in a service-focused environment.
- Strong communication and interpersonal skills, with the ability to handle guest feedback, resolve issues calmly, and maintain a professional demeanor under pressure.
- Organizational and time-management abilities, including managing multiple tasks, prioritizing operational needs, and maintaining attention to detail during busy evening periods.
- Basic financial and administrative skills, such as cash handling, reporting, and adherence to operational procedures and policies.
- Understanding of health, safety, and security standards within hospitality settings, with a commitment to compliance and safe working practices.
- Ability to work flexible hours, including evenings, weekends, and holidays, and to remain hands-on and visible across the resort when needed.
- Previous experience in a hotel, resort, or leisure environment is highly beneficial; familiarity with golf or spa operations is an advantage.
- Relevant vocational training or qualifications in hospitality management, customer service, or a related field are desirable.
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Evening Assistant Manager employer: The Belfry Hotel & Resort
The Belfry Hotel & Resort is an exceptional employer, renowned for its commitment to employee wellbeing and development. With a vibrant work culture that prioritises teamwork and guest satisfaction, staff enjoy extensive training opportunities, wellness programmes, and recognition for their contributions. Located in the picturesque Midlands, employees benefit from a stunning environment, competitive pay, and a range of perks including discounts at resort facilities, making it a truly rewarding place to work.
Contact Details:
The Belfry Hotel & Resort Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Evening Assistant Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Belfry Hotel & Resort. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Belfry Hotel & Resort
Don't be shy about reaching out to The Belfry Hotel & Resort directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Evening Assistant Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Belfry Hotel & Resort and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Belfry Hotel & Resort
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
