At a Glance
- Tasks: Lead the PGA National Golf Academy, delivering exceptional golfing experiences and managing operations.
- Company: The Belfry Hotel & Resort, an award-winning destination with a vibrant culture.
- Benefits: Competitive salary, wellness support, learning opportunities, and generous discounts.
- Other info: Strong focus on sustainability and community impact.
- Why this job: Join a dynamic team and shape the future of golf in a world-class environment.
- Qualifications: PGA Professional status and experience in managing golf facilities.
The predicted salary is between 29250 - 35750 £ per year.
The Belfry Hotel & Resort is an award-winning destination with 450+ luxurious rooms and suites, a selection of vibrant restaurants and bars, versatile event and meeting spaces and a relaxing leisure club and spa. Our three exceptional golf courses - including the legendary Brabazon - are celebrated around the world.
The Driving Range at the PGA National Golf Academy England is a cutting-edge golf destination where technology and passion for the game come together. Featuring a 35-bay Toptracer range and five high-tech studios equipped with the latest club-fitting and coaching technology, it delivers a truly world-class experience for golfers of all abilities.
Salary: The on-target earning potential for this role is £57,000.00, comprising a base salary of £30, plus a qualified estimate of £15,000.00 to £24,000.00 teaching and fitting commission and £2000 service charge per annum.
About The Role: Are you an ambitious PGA Professional with a passion for delivering exceptional golfing experiences, developing high-performing teams, and growing a successful golf business? We are looking for an inspiring Head Professional to lead our PGA National Golf Academy and play a pivotal role in supporting our vision of becoming the UK's leading quality golf and leisure destination.
Reporting to the Director of Golf, you will take full responsibility for the performance, growth, and day-to-day operation of the Golf Academy, ensuring outstanding service standards, commercial success, and an exceptional experience for members, guests, and visitors.
Key Responsibilities Will Include:
- Leading all Golf Academy operations, including coaching, custom fitting, retail, driving range, equipment hire, club repairs, and corporate golf activities.
- Managing academy income and expenditure, driving revenue growth, and delivering agreed sales and profit targets.
- Reviewing academy performance, identifying opportunities for improvement, and implementing commercial strategies to maximise profitability.
- Supporting membership and corporate golf sales through referrals, relationship building, and proactive upselling.
- Assisting in the development and implementation of golf business plans, marketing initiatives, and growth strategies.
- Leading, coaching, and developing a talented team within the Academy, Retail, and Teaching functions.
- Creating a high-performance culture focused on customer service excellence, engagement, and continuous improvement.
- Ensuring compliance with all company policies, procedures, health and safety requirements, and industry regulations.
- Managing retail stock, purchasing controls, and loss prevention measures.
- Supporting the organisation and delivery of club competitions, tournaments, corporate golf days, and special events.
- Maintaining strong relationships with members and guests, ensuring every interaction enhances the reputation of the resort.
- Promoting the resort within the local community and wider golf industry, identifying opportunities to grow participation and increase visibility.
- Monitoring market trends and competitor activity to ensure the Academy remains at the forefront of the industry.
About You: To be successful in this role, you'll be a motivated and customer-focused PGA Professional with a proven track record of driving commercial performance while delivering exceptional guest experiences.
You’ll Ideally Have:
- Fully qualified PGA Professional status.
- Previous experience leading or managing a golf academy, retail operation, or golf facility.
- Strong commercial awareness with experience managing budgets, sales targets, and business performance.
- Excellent coaching and custom fitting knowledge.
- Experience in golf retail, merchandising, and stock control.
- Proven people leadership skills, with the ability to train, motivate, and develop high-performing teams.
- Outstanding communication and relationship-building skills.
- A passion for delivering exceptional customer service and creating memorable golfing experiences.
- Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
- Good understanding of golf competition management, golf operations, and tee sheet utilisation.
- Up-to-date knowledge of the Rules of Golf and industry best practice.
- A proactive, positive, and professional approach, acting as a role model for colleagues and guests alike.
Benefits:
- Learning & Development: We invest in our people through hands-on coaching, mentoring, and a wide range of in-house training, supported by our online learning hub, The Belfry Campus.
- Wellness: Your wellbeing matters. In partnership with The Burnt Chef Project, we offer mental health support and funded counselling, alongside life assurance, 24/7 GP access, health cash plans, and menopause support.
- Showing Our Appreciation: We recognise and reward our teams through the Belfry Awards, long service recognition, loyalty rewards, and additional holidays.
- Making a Difference: Sustainability and community are at the heart of what we do.
- Our Values: Working here means being part of a supportive, values driven community.
Head Professional in England employer: The Belfry Hotel & Resort
The Belfry Hotel & Resort is an exceptional employer, renowned for its commitment to employee wellbeing and professional growth. With a vibrant work culture that values teamwork and individual contributions, employees benefit from extensive training opportunities, wellness support, and generous rewards, all within the stunning backdrop of our award-winning resort. Join us in a role where your skills as a Mechanic will be valued, and enjoy a fulfilling career in a dynamic environment that prioritises both personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Head Professional in England
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Belfry Hotel & Resort. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Belfry Hotel & Resort
Don't be shy about reaching out to The Belfry Hotel & Resort directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head Professional in England
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Belfry Hotel & Resort and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Belfry Hotel & Resort
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
