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- Tasks: Manage spa bookings and provide exceptional guest service in a vibrant environment.
- Company: The Belfry Hotel Resort, an award-winning destination with luxurious amenities.
- Benefits: Competitive salary, wellness programmes, discounts, and career development opportunities.
- Why this job: Join a dynamic team and make a real impact in a stunning spa setting.
- Qualifications: Experience in hospitality is a plus, but a friendly attitude and energy are key.
- Other info: Be part of a community that values growth, sustainability, and making a difference.
The predicted salary is between 18000 - 30000 £ per year.
The Belfry Hotel Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class. The resort has been transformed with the addition of The Masters Suite, a stunning new event space, 149 additional bedrooms, a state-of-the-art leisure club and a host of other enhancements that elevate the Belfry experience like never before.
We believe in taking care of our team just as much as we do our guests. That’s why we were named in the Caterer’s Top 30 Best Places to Work, as well as Springboard’s Best Employer. The on-target earning potential for this role is £26,******, comprising a base annual rate of £25,****** supplemented by an estimated £****** in gratuities per annum.
SPA: The Belfry Spa offers a luxurious escape with 20 treatment rooms and state-of-the-art amenities. Guests enjoy a serene ambience in the relaxation room and immaculate care at the mani-pedi station. The spa’s renowned 'fire and ice' experience provides rejuvenation through alternating hot and cold therapies. Highly skilled therapists provide personalised treatments, delivering over **** treatments monthly.
About the role: Set within the busy Spa, as a Spa Host, you will deal with all spa bookings and arriving/departing guests. Your role will include:
- Identifying opportunities to recommend treatments
- Recording accurate details and requirements of bookings
- Answering telephone queries
- Providing guidance and assistance with retail products
The shifts for this role will be a mixture of early shifts, late shifts and weekend working.
About you: The ideal candidate will have had experience working within a busy spa environment or hotel reception, but not essential. You will also be:
- A high-energy, sales-focused individual
- Excellent attention to detail and organisational skills
- Approachable and friendly
- Able to keep calm in a busy environment
- Pool responder/pool plant knowledge would be advantageous
Belfry Benefits: We inspire and develop our team through on-the-job coaching mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles.
Wellness: We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans.
Showing our appreciation: We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for you and your friends family.
Making a difference: We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife.
Our Values: Working here is more than 'just a job': we are a community that values each individual's contribution and growth, whilst supporting each other's success. Our Belfry Beliefs – Make a Difference, Own Our Actions, Better Together, and Deliver Every Day – aren’t just words; they’re the foundation of our culture and the essence of who we are.
If you’re seeking a place where you can contribute, grow, and have a lasting impact – then the Belfry Hotel Resort is the place for you.
Spa Host in Birmingham employer: The Belfry Hotel & Resort
Contact Detail:
The Belfry Hotel & Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Host in Birmingham
✨Tip Number 1
Get to know the company! Research The Belfry Hotel Resort and its values. When you walk in for your interview, show that you understand their mission and how you can contribute to their vibrant team.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience and how it relates to the Spa Host role. Highlight your sales focus and ability to stay calm under pressure – these are key for the busy spa environment.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look polished and professional. A smart appearance shows that you take the opportunity seriously and are ready to represent The Belfry.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Spa Host in Birmingham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the spa and hospitality shine through. We want to see that you’re excited about the role and the opportunity to be part of our vibrant team at The Belfry.
Tailor Your CV: Make sure to customise your CV to highlight any relevant experience in busy environments, especially in spas or hotels. We love seeing how your skills align with what we’re looking for in a Spa Host!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to clearly outline your skills and experiences without unnecessary fluff. This helps us see your potential quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity at The Belfry.
How to prepare for a job interview at The Belfry Hotel & Resort
✨Know the Spa Inside Out
Before your interview, take some time to familiarise yourself with The Belfry Spa's offerings. Understand the treatments, the 'fire and ice' experience, and the overall ambience. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your People Skills
As a Spa Host, you'll be interacting with guests regularly. Prepare examples of how you've provided excellent customer service in the past. Highlight your ability to remain calm under pressure and your approachability, as these traits are essential for creating a welcoming environment.
✨Demonstrate Sales Savvy
Since the role is sales-focused, think of ways you can recommend treatments or retail products effectively. Be ready to discuss any previous experiences where you successfully upsold or promoted services. This will show that you understand the importance of driving sales while providing great service.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared about the team culture, training opportunities, or the spa's future plans. This not only shows your enthusiasm for the position but also helps you gauge if The Belfry is the right fit for you.
