Entertainment & Sports Executive in Birmingham

The Belfry Hotel Resort is an award-winning destination with 450+ luxurious rooms and suites, a selection of vibrant restaurants and bars, versatile event and meeting spaces, and a relaxing leisure club and spa. Our three exceptional golf courses - including the legendary Brabazon - are celebrated around the world. Whether you're inspired by our iconic fairways, drawn to the tranquillity of the spa, excited by guest-facing roles, or energised by the work behind the scenes, you'll find your place within our dynamic and welcoming team. The Belfry has undergone a major expansion and renovation with an investment of over £80 million, marking an exciting chapter in our history. The resort has been transformed with the addition of The Masters Suite, a stunning new event space, a state-of-the-art leisure club plus a host of other enhancements that elevate the Belfry experience like never before. We believe in taking care of our team just as much as we do our guests. That's why we were named in the Caterer's Top 30 Best Places to Work.

The Resort Experience Team - as part of the commercial team won the Hotel team of the year, a testament to their excellent customer relationships and results-driven work ethics. Our Resort Experience office is a fast-paced, supportive environment, with people who are passionate about delivering great service and achieving their potential acting as first point of contact for our guests, providing prompt and personalised assistance with room bookings, rate inquiries, and special requests, ensuring a smooth reservation process, accurate information, and excellent service that sets the tone for a memorable stay.

As an Entertainment Sport Executive you will be responsible for managing all music-related enquiries, entertainment requests and sports accommodation requests for the hotel. This role supports the sales pipeline by converting enquiries into confirmed business, negotiating contracts, coordinating with internal departments and ensuring every booking is delivered to a high standard. The ideal candidate is commercially minded, organised, and confident in liaising with clients, suppliers, performers, sports partners, and the internal operations team, ensuring The Belfry standards are maintained.

You will also be responsible for:

• Managing all incoming enquiries related to music bookings and Sports Teams
• Qualifying leads, preparing proposals, converting enquiries into confirmed sales
• Being the point of contact with the customer for all pre-planning details
• Creating event function sheets to ensure clients' requirements are accurately documented and distributed to the wider resort
• Booking and attending pre-arrival calls with clients to discuss arrangements
• Leading meet and greet on the day of arrival, handing over to the operational team and wider resort
• Maintaining strong relationships with clients, agents, organisers
• Delivering exceptional service throughout the sales journey to maximise client satisfaction and repeat business

Alongside being the main point of contact for Entertainment and Sport, this role will also support our Group Room Reservations team, managing all group reservations, ensuring accurate rooming lists, booking of allocations, seamless communication with internal departments, and exceptional service delivery for groups staying at the hotel.

You will also be responsible for:

• Processing, updating, and maintaining all group rooming lists with high accuracy and within agreed timelines.
• Ensuring all group blocks are correctly set up in the PMS, including room types, rates, billing instructions, and special requests.
• Monitoring pick-up against contracted allocations and communicating any adjustments to the sales and revenue teams.
• Tracking cut-off dates and coordinating with the sales team to release or extend group blocks as needed.
• Coordinating closely with Front Office, Housekeeping, Sales, Revenue, and Events teams to ensure all group needs are clearly communicated and executed smoothly.

The ideal candidate will have a minimum of 1 year's experience in a mid to large hotel sales team, and previous experience in looking after Entertainment and Sport clients and possess excellent verbal and written communication skills. In addition, you will be:

• Methodical - accurate ability to work on own initiative, with outstanding attention to detail
• Computer literate, with experience of hotel PMS (i.e. Delphi Daylight / Opera)
• Previous experience in hotel reservations, front office, or group services
• Sales focused and enthusiastic, with excellent customer service skills
• Flexible and capable of working well within a team
• Ability to manage multiple tasks and deadlines in a fast-paced environment.

We invest in our people through hands-on coaching, mentoring, and a wide range of in-house training, supported by our online learning hub, The Belfry Campus. Apprenticeships across multiple roles offer nationally recognised qualifications, while our LEAD development programme supports career progression from entry level to senior leadership. We proudly promote from within wherever possible, with clear development pathways to help you reach your full potential.

Your wellbeing matters. In partnership with The Burnt Chef Project, we offer mental health support and funded counselling, alongside life assurance, 24/7 GP access, health cash plans, and menopause support. Wagestream helps you manage your earnings and savings, while our Cycle2Work scheme and discounted gym memberships encourage a healthy lifestyle.

We recognise and reward our teams through the Belfry Awards, long service recognition, loyalty rewards, and additional holidays. Enjoy generous discounts across the resort for you, friends, and family, plus everyday savings through Perkbox. Free onsite parking and complimentary meals during shifts are also provided.

Set within 550 acres, we are proud holders of Earthcheck, Green Tourism, and GEO certifications. Our ESG led approach drives meaningful community impact and charitable fundraising, alongside our commitment to environmental stewardship. Working here means being part of a supportive, values driven community. Our Belfry Beliefs - Make a Difference, Own Our Actions, Better Together, and Deliver Every Day - guide how we work, support one another, and succeed together.