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- Tasks: Deliver outstanding guest experiences and manage reception efficiently during overnight shifts.
- Company: Join the award-winning Belfry Hotel & Resort, known for its iconic golf courses and vibrant team.
- Benefits: Earn £12.80 per hour, enjoy wellness programmes, discounts, and career development opportunities.
- Why this job: Be part of a dynamic team in a stunning resort while making a real impact on guests' experiences.
- Qualifications: Excellent customer service skills; hotel experience preferred but not essential.
- Other info: Flexible zero-hours contract with opportunities for growth and development.
Overview
The Belfry Hotel & Resort is an award-winning hotel with 300+ bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class and host to this year’s Betfred British Masters. Join our vibrant team if you’re drawn to our iconic golf courses, spa, guest services, or behind-the-scenes operations.
The Belfry has undergone a major expansion and renovation with an investment of over £80 million, including The Masters Suite, a new event space, 149 additional bedrooms, a state-of-the-art leisure club, and other enhancements to elevate the Belfry experience.
We believe in taking care of our team as much as our guests. We were named in the 2024 Caterer’s Top 30 Best Places to Work and Springboard’s 2024 Best Employer. Join us as we unveil a new and unparalleled resort.
Salary
The on-target earning potential for this role is £12.80 per hour, comprising a base hourly rate of £12.21 plus a qualified estimate of £0.59 gratuities per hour.
About The Role
This role is on a zero-hours contract but will be for three to four nights a week with the possibility to pick up extra hours to cover holidays. You will be working overnight shifts, from 10:00 pm until 6:30 am.
As a Receptionist for The Belfry Hotel & Resort you will make it your number one priority to deliver an outstanding, lasting impression to all guests arriving and leaving the resort. No task is too big or small when it comes to our guests’ needs.
Responsibilities
- Ensure the efficient running of reception on a daily basis
- Register guests into the hotel and check them out, deposit valuables into the safe
- Issue guests keys ensuring that the hotel policy is adhered to
- Provide excellent guest service, resolving problems when they arise and identifying opportunities to make guests’ experiences memorable and enjoyable
About You
- Excellent customer service skills with a genuine desire to deliver exceptional experiences to each and every guest
- Experience working in a hotel would be preferred but is not necessary
- Experience working with Opera is preferred but not essential
Belfry Benefits
Learning & Development: We inspire and develop our team through on-the-job coaching and mentoring, in-house training, and access to our online learning platform, The Belfry Campus. We offer apprenticeships with nationally recognised qualifications and our LEAD development programme to grow from Team Member to Executive roles. We aim to promote internally where possible and ensure development plans are in place for progression.
Wellness: We prioritise wellbeing with discounted gym memberships and wellness programmes. We partner with The Burnt Chef Project for mental health support and funded counselling. Healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, with a Menopause Support programme. Wagestream provides earned wage access, aiding financial wellness. Cycle2Work supports sustainable travel and team wellbeing.
Showing Our Appreciation: We recognise our team with Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Discounts at resort restaurants, bars, spa, and golf for you and your loved ones. Perkbox offers discounts, vouchers, and on-the-spot rewards. Free parking, subsidised taxi service, and complimentary meals during shifts.
Making a Difference: We are committed to sustainability, holding a Silver Award from Green Tourism and GEO Certification. The Belfry spans 550 acres and we prioritise community contributions and wildlife protection, integrating ESG into our work and tracking charitable activities at personal, departmental, and resort levels.
Our Values: We believe in making a difference, owning our actions, being better together, and delivering every day. These Belfry Beliefs underpin our culture and daily work.
If you’re seeking a place to contribute, grow, and make a lasting impact, the Belfry Hotel & Resort is the place for you.
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Nights Receptionist employer: The Belfry Hotel & Resort
Contact Detail:
The Belfry Hotel & Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Belfry Hotel & Resort. Familiarise yourself with their values, recent developments, and what makes them stand out. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and problem-solving. Think about examples from your past experiences that highlight your skills. We want to see how you can deliver exceptional guest experiences, so be ready to share your stories!
✨Tip Number 3
Dress to impress! Even though it's a night shift role, showing up looking professional can make a great first impression. It shows that you take the opportunity seriously and are ready to represent The Belfry's high standards right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation for the opportunity but also keeps you fresh in their minds. Plus, it’s a chance to reiterate your enthusiasm for the role and the company!
We think you need these skills to ace Nights Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Nights Receptionist role. Highlight any relevant experience or skills that align with our values and the job description. This shows us you’re genuinely interested in joining our team!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for The Belfry.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at The Belfry Hotel & Resort
✨Know the Hotel Inside Out
Before your interview, take some time to research The Belfry Hotel & Resort. Familiarise yourself with its history, facilities, and recent renovations. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Nights Receptionist, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a tricky situation. This will demonstrate your ability to create memorable experiences for guests.
✨Prepare for Scenario Questions
Expect scenario-based questions during your interview. Think about how you would handle common situations at a hotel, like dealing with a late check-in or a guest complaint. Practising these responses can help you articulate your problem-solving skills effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical night shift looks like. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
