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- Tasks: Lead the night operations, ensuring top-notch guest experiences and team support.
- Company: Join The Belfry Hotel & Resort, an award-winning destination with luxurious amenities and a vibrant team culture.
- Benefits: Enjoy perks like discounted gym memberships, wellness programmes, and access to Wagestream for financial flexibility.
- Why this job: Be part of an exciting expansion project while working in a supportive environment that values your growth.
- Qualifications: Experience in hospitality, excellent customer service skills, and a passion for creating memorable guest experiences.
- Other info: Join a community committed to sustainability and making a difference in the local area.
The predicted salary is between 22800 - 33600 £ per year.
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Nights Assistant Reception Manager, Sutton Coldfield
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Client:
The Belfry Hotel & Resort
Location:
Sutton Coldfield, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
c52f8703180d
Job Views:
9
Posted:
25.08.2025
Expiry Date:
09.10.2025
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Job Description:
The Belfry Hotel &
Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites,
several restaurants and bars, events and meetings spaces, a leisure club and
spa. Our three golf courses, including The Brabazon, are recognised as world-class,
and home to this year’s Betfred British Masters. Whether you\’re drawn to our
iconic golf courses, the serenity of the spa, the excitement of guest services,
or our behind-the-scenes operations, there\’s a place for you in our vibrant
team.
We are writing a new and
exciting chapter in the history of The Belfry. A major expansion and renovation
project has begun at our resort, due for completion in Autumn 2025. With a
substantial investment in excess of £80 million, we are enriching our resort
including the addition of a new event space, The Masters Suite, 149 extra
bedrooms, a state-of-the-art leisure club, and much more.
We believe in taking care of our team
just as much as we do our guests. That\’s why we were named in the 2024
Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best
Employer. So, join us on our journey as we unveil a new and unparalleled
resort.
About the role
As Nights Assistant Reception Manager you will be
leading the night operation across the resort. Responsible for managing the
team and maintaining consistently high standards of service and ensuring a
flawless guest experience whilst creating a work environment that supports the
Belfry values. You will lead by example and provide full support to the nights
team to ensure seamless running of the business.
As the Assistant Night Operations Manager, you will
be:
- Assisting the Night Operations Manager
- Assisting in running the night operation
across the resort and stepping up in the Night Operations Manager’s
absence. Being on the floor and ready to assist across all departments and
making decisions to help and improve the service offered to our guests. - Providing excellent guest service, resolving
problems when they arise and identifying opportunities to make guests’
experiences memorable and enjoyable - Responsible for the health and safety of
guests in house – record all accidents and incidents that may occur within
the hotel for guests and staff - Assisting with the Night Audit
- To be available at all times to deal with
guest queries and/or complaints, monitoring guest satisfaction with
regular reporting to the General Manager. - To support the night cleaning staff and ensure
they are carrying out the duties allocated to them. - To check all public areas, including
conference rooms, to ensure they have been cleaned and serviced correctly. - Co-ordinating and completing the night roster
and dealing with any staff absenteeism issues. - To be a champion in your department for our
waste management and ESG commitments - To maintain a good working relationship with
all colleagues, being able to motivate the night’s team to ensure each
member is achieving a high level of performance in their role and provide
necessary support where required.
The on-target earning potential for this role is a £30,420.80 annual salary, comprising a base salary of £28,840.00 supplemented by an estimated £1580.80 in gratuities per annum, ensuring a rewarding compensation package.
Ideal Candidate:
At The Belfry, we are committed to your
professional growth and success. The ideal candidate for this role will have
had experience working in a similar setting and has worked nights before.
In addition, you will have:
- Excellent customer service skills with a
genuine desire to deliver exceptional experiences to every guest - Experience working with Opera is preferred but
not essential - An experienced manager who has led teams
within a front office environment - Experienced in taking ownership over your
department and achieving financial and guest targets - Able to develop strong relationships with your
guests, team, and colleagues
Belfry Benefits
Learning & Development
We inspire and develop our team through on-the-job coaching &
mentoring, in-house training and provide access to our online learning
platform, The Belfry Campus. We offer apprenticeships in a host of subjects
delivering nationally recognised qualifications to help advance careers, and
our LEAD development programme empowers and inspires our teams to grow from
Team Member through to Executive roles. We aim to promote internally where
possible, nurture ambition and ensure all our team looking to progress have
development plans in place, to support you to achieve your potential.
We prioritise your wellbeing with discounted gym memberships and
wellness programmes for personal growth. Partnering with The Burnt Chef
Project, we offer mental health support and access to funded counselling. Our
healthcare schemes include life assurance, 24-hour GP services, and health
cash-plans, while our Menopause Support programme provides tailored assistance.
With Wagestream access, you can easily track earnings, manage savings, and
access wages on your terms, promoting financial wellness. Our Cycle2Work scheme
supports sustainable travel for environmental and team wellbeing.
Showing our appreciation
We appreciate our team with our annual Belfry Awards, long service
recognition, and extra holidays for loyalty and team events. Enjoy discounts at
our resort\’s restaurants, bars, spa, and golf, for you and your friends &
family. Access to Perkbox provides discounts & vouchers for everyday use
plus on the spot rewards for your hard work. We provide free parking, a
subsidised taxi service, and complimentary meals during shifts.
Making a difference
We are committed to sustainability and are proud of
our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning
550 acres in the Midlands, prioritises giving back to our local community and
protecting wildlife. We integrate ESG into everything we do, from charity
initiatives, raising over £20,000 last year, to golf course maintenance. We
track charitable work at personal, departmental, and resort-wide levels to
showcase our community contributions.
Our Values
Working here is more than ‘just a job’: we are a
community that values each individual’s contribution and growth, whilst
supporting each other’s success – regardless of department or role. Our Belfry
Beliefs – Make a Difference, Own Our Actions, Better Together, and Deliver
Every Day – aren\’t just words; they\’re the foundation of our culture and the
essence of who we are.
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Nights Assistant Reception Manager employer: The Belfry Hotel & Resort
Contact Detail:
The Belfry Hotel & Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights Assistant Reception Manager
✨Tip Number 1
Familiarise yourself with The Belfry Hotel & Resort's values and culture. Understanding their commitment to exceptional guest experiences and team support will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight any previous experience in night operations or hospitality management. Be prepared to discuss specific scenarios where you successfully resolved guest issues or improved service standards, as this will demonstrate your capability for the role.
✨Tip Number 3
Network with current or former employees of The Belfry. Engaging with them can provide valuable insights into the work environment and expectations, which can be beneficial when preparing for your interview.
✨Tip Number 4
Showcase your leadership skills by discussing how you've motivated teams in past roles. The Belfry values strong team dynamics, so sharing examples of how you've fostered collaboration and high performance will set you apart.
We think you need these skills to ace Nights Assistant Reception Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and night operations. Emphasise any previous roles where you managed teams or provided exceptional guest service, as these are key for the Nights Assistant Reception Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for working at The Belfry Hotel & Resort. Mention specific aspects of the role that excite you, such as leading a team or enhancing guest experiences, and how your values align with their commitment to service excellence.
Highlight Relevant Skills: Focus on skills that are crucial for the role, such as problem-solving, communication, and leadership. Provide examples from your past experiences that demonstrate your ability to handle guest queries and manage a team effectively during night shifts.
Showcase Your Commitment to Sustainability: Since The Belfry values sustainability, mention any relevant experience or initiatives you've been involved in that align with their ESG commitments. This could include waste management practices or community engagement efforts.
How to prepare for a job interview at The Belfry Hotel & Resort
✨Showcase Your Customer Service Skills
As a Nights Assistant Reception Manager, exceptional customer service is key. Prepare examples of how you've gone above and beyond for guests in previous roles. Highlight your ability to resolve issues and create memorable experiences.
✨Demonstrate Leadership Experience
This role requires strong leadership skills. Be ready to discuss your experience managing teams, particularly in a front office environment. Share specific instances where you motivated your team or improved performance.
✨Familiarise Yourself with the Hotel's Values
The Belfry values its community and teamwork. Research their core beliefs and think about how your personal values align with theirs. Be prepared to discuss how you can contribute to their culture and support their mission.
✨Prepare for Night Operations Scenarios
Since this role involves overseeing night operations, consider potential scenarios you might face during night shifts. Think about how you would handle guest complaints, staff absenteeism, or health and safety issues, and be ready to share your thought process.
