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- Tasks: Assist customers in the Golf Shop, providing excellent service and product recommendations.
- Company: The Belfry Hotel & Resort is an award-winning destination with luxurious amenities and world-class golf courses.
- Benefits: Enjoy flexible hours, discounts, wellness programmes, and access to mental health support.
- Why this job: Join a vibrant team at a renowned resort, contributing to exceptional guest experiences and personal growth.
- Qualifications: Experience in golf retail and strong customer service skills are essential.
- Other info: Be part of a community that values individual contributions and supports career development.
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Golf Retail Assistant – Zero Hours, The Royal Town of Sutton Coldfield
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Client:
The Belfry Hotel & Resort
Location:
The Royal Town of Sutton Coldfield, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
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Job Reference:
ac367ce329db
Job Views:
7
Posted:
25.08.2025
Expiry Date:
09.10.2025
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Job Description:
The Belfry Hotel & Resort is an
award-winning hotel, home to 300+ luxurious bedrooms and suites, several
restaurants and bars, events and meetings spaces, a leisure club and spa. Our
three golf courses, including The Brabazon, are recognised as world-class, and
home to this year’s Betfred British Masters. Whether you\’re drawn to our iconic
golf courses, the serenity of the spa, the excitement of guest services, or our
behind-the-scenes operations, there\’s a place for you in our vibrant team.
We are writing a new and exciting
chapter in the history of The Belfry. A major expansion and renovation project
has begun at our resort, due for completion in Autumn 2025. With a substantial
investment in excess of £80 million, we are enriching our resort including the
addition of a new event space, The Masters Suite, 149 extra bedrooms, a
state-of-the-art leisure club, and much more.
We believe in taking care of our team just as much as
we do our guests. That\’s why we were named in the 2024 Caterer’s Top 30 Best
Places to Work, as well as Springboard’s 2024 Best Employer. So, join us on our
journey as we unveil a new and unparalleled resort.
GOLF
The Belfry\’s renowned Golf team offers exceptional
experiences across three courses: The Brabazon, The PGA, and The Derby. As a
four-time host of the Ryder Cup and recent host of the British Masters, the Belfry
is always committed to excellence. The Golf Shop, UK\’s largest, provides
top-quality apparel and equipment. The Golf Operations team ensures smooth
tee-offs, while the Golf Academy offers skill refinement with top tracer
technology, custom fit equipment, and lessons from PGA professionals. From
novices to seasoned players, The Belfry Hotel & Resort caters to all golf
enthusiasts with passion and expertise.
The on-target earning potential for
this role is £12.80 per hour, comprising a base salary of £12.21 per hour and supplemented
by an estimated £0.59 in hourly gratuities.
About
the role
Set
within the busy Golf shop, you will deal with all customer enquiries in a
friendly and professional manner, drive revenue and take opportunities to
recommend relevant products whilst providing excellent guest service.
Key
responsibilities of this role include:
– Assisting with the daily
operation of the shop floor
– Ensuring excellent
service, meeting and greeting customers
– Maximising revenue,
advising customers and sharing your knowlegde
– Maintaining fantastic
merchandising standards throughout the shop
– Maintaining product
knowledge
– Assisting with returns
and other general enquiries
About you
– Experience in golf
retail either as part of a Golf Club or standalone sports business
– Exceptional customer
service and communication skills
– Passionate about working
in a high-quality retail environment that celebrates individual and team
success
Learning
& Development
We
inspire and develop our team through on-the-job coaching & mentoring,
in-house training and provide access to our online learning platform, The
Belfry Campus. We offer apprenticeships in a host of subjects delivering
nationally recognised qualifications to help advance careers, and our LEAD
development programme empowers and inspires our teams to grow from Team Member
through to Executive roles. We aim to promote internally where possible,
nurture ambition and ensure all our team looking to progress have development
plans in place, to support you to achieve your potential.
We
prioritise your wellbeing with discounted gym memberships and wellness
programmes for personal growth. Partnering with The Burnt Chef Project, we
offer mental health support and access to funded counselling. Our healthcare
schemes include life assurance, 24-hour GP services, and health cash-plans,
while our Menopause Support programme provides tailored assistance. With
Wagestream access, you can easily track earnings, manage savings, and access
wages on your terms, promoting financial wellness. Our Cycle2Work scheme
supports sustainable travel for environmental and team wellbeing.
Showing
our appreciation
We
appreciate our team with our annual Belfry Awards, long service recognition,
and extra holidays for loyalty and team events. Enjoy discounts at our resort\’s
restaurants, bars, spa, and golf, for you and your friends & family. Access
to Perkbox provides discounts & vouchers for everyday use plus on the spot
rewards for your hard work. We provide free parking, a subsidised taxi service,
and complimentary meals during shifts.
Making a
difference
We are
committed to sustainability and are proud of our Silver Award from Green
Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands,
prioritises giving back to our local community and protecting wildlife. We
integrate ESG into everything we do, from charity initiatives, raising over
£20,000 last year, to golf course maintenance. We track charitable work at
personal, departmental, and resort-wide levels to showcase our community
contributions.
Our Values
Working
here is more than ‘just a job’: we are a community that values each
individual’s contribution and growth, whilst supporting each other’s success –
regardless of department or role. Our Belfry Beliefs – Make a Difference, Own
Our Actions, Better Together, and Deliver Every Day – aren\’t just words;
they\’re the foundation of our culture and the essence of who we are.
If you\’re
seeking a place where you can contribute, grow, and have a lasting impact –
then the Belfry Hotel & Resort is the place for you.
#J-18808-Ljbffr
Golf Retail Assistant - Zero Hours employer: The Belfry Hotel & Resort
Contact Detail:
The Belfry Hotel & Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Golf Retail Assistant - Zero Hours
✨Tip Number 1
Familiarise yourself with The Belfry's golf courses and their unique features. Being knowledgeable about the Brabazon, PGA, and Derby courses will help you engage with customers and demonstrate your passion for golf, which is essential for a Golf Retail Assistant.
✨Tip Number 2
Network with current employees or past staff members at The Belfry. They can provide insights into the company culture and what it takes to succeed in the role, giving you an edge during interviews.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've provided excellent service in previous roles. The ability to connect with customers and enhance their experience is crucial for this position.
✨Tip Number 4
Stay updated on the latest trends in golf retail and equipment. Being able to discuss new products and technologies with customers will not only boost your confidence but also position you as a knowledgeable resource in the shop.
We think you need these skills to ace Golf Retail Assistant - Zero Hours
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in golf retail or customer service. Emphasise any specific skills that align with the responsibilities mentioned in the job description, such as product knowledge and excellent communication.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for golf and customer service. Mention why you want to work at The Belfry Hotel & Resort specifically, and how your values align with their commitment to excellence and community.
Highlight Relevant Experience: In your application, focus on any previous roles that involved customer interaction, especially in a retail environment. Use specific examples to demonstrate how you maximised revenue and provided exceptional service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at The Belfry Hotel & Resort
✨Know Your Golf Products
Familiarise yourself with the range of golf products available in the shop. Being able to discuss the features and benefits of various brands and equipment will impress your interviewers and show your passion for the sport.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight your ability to engage with customers, handle enquiries, and resolve issues effectively, as this is crucial for the Golf Retail Assistant position.
✨Show Enthusiasm for the Role
Express your excitement about working at The Belfry and your passion for golf. Employers appreciate candidates who are genuinely interested in their brand and the services they offer, so let your enthusiasm shine through.
✨Research The Belfry Hotel & Resort
Learn about The Belfry's history, values, and recent developments, such as the expansion project. This knowledge will help you align your answers with the company's goals and demonstrate that you're a good fit for their team.
