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- Tasks: Supervise events, ensure exceptional service, and train team members in a vibrant hotel environment.
- Company: Join the award-winning Belfry Hotel & Resort, known for luxury and excellence.
- Benefits: Enjoy competitive pay, wellness programmes, discounts, and career development opportunities.
- Why this job: Be part of a dynamic team making memorable experiences in a stunning setting.
- Qualifications: Experience in supervising teams, preferably in hospitality, with a passion for customer service.
- Other info: Join a community that values growth, sustainability, and making a difference.
The predicted salary is between 30000 - 42000 £ per year.
Overview
The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year’s Betfred British Masters. Whether you\’re drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind-the-scenes operations, there\’s a place for you in our vibrant team.
The Belfry has undergone a major expansion and renovation with an investment of over £80 million, marking a new and exciting chapter in our history. The resort has been transformed with the addition of The Masters Suite, a stunning new event space, 149 additional bedrooms, a state-of-the-art leisure club and a host of other enhancements that elevate the Belfry experience like never before.
We believe in taking care of our team just as much as we do our guests. That\’s why we were named in the 2024 Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best Employer. So, join us on our journey as we unveil a new and unparalleled resort.
About The Role
As a Meeting and Events Coordinator you will work across a range of different functions, advising and managing the team. You will be given a 45 hour per week contract and a variety of shifts, although weekend availability is important, we are busy throughout the week and so do try to achieve some balance with this.
Responsibilities
- Ensure all BEO details are correct before an event, ensuring all information is passed to relevant departments
- Train casual team members weekly on upsells and product information
- Ensure fantastic customer service when in contact with the guests around the resort
- Supervise and support multiple conference and banqueting events
About You
- Driven to deliver exceptional customer service in a stunning environment
- An experienced supervisor who has led teams, preferably in an M&E environment however we can provide training for supervisors from any hospitality background
- An inspirational leader who develops your team and fosters excitement for our food and drinks offering
- Fantastic eye for detail
- Problem-solver, experienced in taking the initiative and achieving seamless services
- Able to develop strong relationships with your guests, team, and colleagues
Belfry Benefits
Learning & Development: We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential.
Wellness: We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing.
Showing our appreciation: We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort\’s restaurants, bars, spa, and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on the spot rewards for your hard work. We provide free parking, a subsidised taxi service, and complimentary meals during shifts.
Making a difference: We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife. We integrate ESG into everything we do, from charity initiatives, raising over £20,000 last year, to golf course maintenance. We track charitable work at personal, departmental, and resort-wide levels to showcase our community contributions.
Our Values: Working here is more than ‘just a job’: we are a community that values each individual’s contribution and growth, whilst supporting each other’s success – regardless of department or role. Our Belfry Beliefs – Make a Difference, Own Our Actions, Better Together, and Deliver Every Day – aren\’t just words; they\’re the foundation of our culture and the essence of who we are.
If you\’re seeking a place where you can contribute, grow, and have a lasting impact – then the Belfry Hotel & Resort is the place for you.
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Events Supervisor employer: The Belfry Hotel & Resort
Contact Detail:
The Belfry Hotel & Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Events Supervisor
✨Tip Number 1
Network like a pro! Attend industry events, connect with people on LinkedIn, and don’t be shy about reaching out to current employees at The Belfry. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Show off your personality in interviews! The Belfry values exceptional customer service, so let your passion for hospitality shine through. Share stories that highlight your experience and how you’ve made a difference in previous roles.
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle various scenarios in an events setting. The more you can demonstrate your problem-solving skills and attention to detail, the better your chances of impressing the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Events Supervisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining our vibrant team at The Belfry. Share why you’re drawn to the hospitality industry and what makes you a great fit for the Events Supervisor position.
Tailor Your CV: Make sure your CV is tailored specifically for this role. Highlight your experience in managing events and leading teams, and don’t forget to mention any relevant skills that align with our values. We love seeing candidates who take the time to connect their background with what we do!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your experience and skills without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position and our amazing benefits!
How to prepare for a job interview at The Belfry Hotel & Resort
✨Know Your Venue
Before the interview, take some time to research The Belfry Hotel & Resort. Familiarise yourself with its facilities, recent renovations, and the types of events they host. This will not only show your genuine interest but also help you tailor your answers to align with their values and offerings.
✨Showcase Your Leadership Skills
As an Events Supervisor, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight how you foster excitement and ensure exceptional service, as this aligns with their focus on customer satisfaction.
✨Emphasise Attention to Detail
The role requires a fantastic eye for detail, especially when it comes to event planning. Be ready to discuss specific instances where your attention to detail made a significant difference in an event's success. This could include managing logistics, ensuring BEO details are correct, or training team members effectively.
✨Align with Their Values
Familiarise yourself with The Belfry's core values and beliefs. During the interview, express how your personal values align with theirs, particularly around community contribution and teamwork. This will demonstrate that you're not just looking for a job, but a place where you can truly make a difference.
