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For Companies At a Glance
- Tasks: Welcome guests and ensure a smooth check-in and check-out experience.
- Company: Join The Belfry Hotel & Resort, a premier destination known for exceptional service.
- Benefits: Enjoy discounted gym memberships, wellness programmes, and free meals on shift.
- Why this job: Be part of a vibrant team that values your growth and well-being.
- Qualifications: Customer service experience is a plus; hotel experience preferred but not essential.
- Other info: Live-in accommodation available for up to 3 months and relocation bonuses offered.
About the role
As a Receptionist for The Belfry Hotel & Resort you will make ityour number one priority to deliver an outstanding, lasting impression to allguests arriving and leaving the resort. No task is too big or small when itcomes to our guests’ needs.
As a Receptionist, it will be your role to:
About you
The ideal candidate will have had experience working in a busyguest facing role and is able to stay calm under pressure you will also have:
Belfry Benefits
Wellness
· Discounted gym membership and access to team-led fitness sessions, suchas our Belfry running club
· Team social events throughout the year
· Belfry-wide wellness programme with external speakers, focusing on‘mind, body & soul’
· The Burnt Chef Project partnership, offering unlimited, fully-fundedcounselling and mental health support
· Wagestream access to all employees – track earnings, saving accounts,and access to wages when you want
· Healthcare schemes: life assurance, 24-hour GP, health cash-plans
· Employee Assistance Programme
· The Belfry is committed to the Hotelier’s Charter, demonstrating ourcommitment to our people
Showing some appreciation
· Long service awards
· Additional paid holiday for long service
· Reward Vouchers
· Free meals on shift in our canteen
· Annual Belfry awards
· Team appreciation events
· Fantastic resort discounts across restaurants, bars, retail, and golf
· Bed & Breakfast from £35 per room
· Free staff parking
· Subsidised taxi service for those who don’t drive
· Live-in accommodation for up to 3 months
· Relocation bonuses
Learning & Development
· Excellent training and career opportunities
· Internal career pathways programmes
· Access to The Belfry Campus Learning
· Commitment to developing our team through apprenticeship programmes
Making a difference
· Belfry ESG committee, dedicated to delivering an environmentallysustainable business
· Supporting industry, local and national charities
· Pledges made on ‘Make Good Grow’, offering our team’s expertise andsupport to good causes
Receptionist - Zero Hours employer: The Belfry Hotel and Resorts
Contact Detail:
The Belfry Hotel and Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Zero Hours
✨Tip Number 1
Familiarise yourself with The Belfry Hotel & Resort's values and mission. Understanding their commitment to exceptional guest experiences will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's volunteering or part-time work, gaining experience in busy environments will prepare you for the fast-paced nature of a receptionist role at The Belfry.
✨Tip Number 3
Network with current or former employees of The Belfry. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 4
Be prepared to discuss how you handle pressure and resolve conflicts. As a receptionist, you'll face various challenges, so showcasing your problem-solving abilities will be crucial during interviews.
We think you need these skills to ace Receptionist - Zero Hours
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in hospitality. Emphasise skills that align with the responsibilities of a Receptionist, such as communication and problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional guest experiences. Mention specific examples from your past roles that demonstrate your ability to handle guest inquiries and resolve issues effectively.
Highlight Relevant Skills: In your application, focus on skills that are particularly valued by The Belfry Hotel & Resort, such as calmness under pressure, excellent customer service, and familiarity with hotel management systems like Opera, even if you don't have direct experience.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Receptionist role.
How to prepare for a job interview at The Belfry Hotel and Resorts
✨Showcase Your Customer Service Skills
As a Receptionist, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your commitment to creating memorable experiences.
✨Familiarise Yourself with Hotel Operations
Even if you haven't worked in a hotel before, it's beneficial to understand basic hotel operations. Research The Belfry Hotel & Resort, its services, and the role of a receptionist. This knowledge will help you answer questions more confidently and show your genuine interest in the position.
✨Stay Calm Under Pressure
The role can be fast-paced, especially during busy check-in and check-out times. Think of scenarios where you successfully managed stress or multitasked effectively. Sharing these experiences will highlight your ability to remain composed in challenging situations.
✨Ask Insightful Questions
At the end of the interview, asking thoughtful questions can set you apart. Inquire about the team culture, training opportunities, or how the hotel supports its staff. This shows that you're not only interested in the job but also in being a part of the team.
