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- Tasks: Lead a dynamic housekeeping team to ensure exceptional cleanliness and guest satisfaction.
- Company: Join the award-winning Belfry Hotel & Resort, a vibrant community focused on growth.
- Benefits: Enjoy competitive salary, wellness programmes, discounts, and career development opportunities.
- Why this job: Make a real impact in a stunning resort while developing your leadership skills.
- Qualifications: Experience in housekeeping and a passion for inspiring and leading teams.
- Other info: Be part of a sustainable community committed to making a difference.
The predicted salary is between 22000 - 30000 £ per year.
The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year's Betfred British Masters. Whether you’re drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind-the-scenes operations, there’s a place for you in our vibrant team.
The Belfry has undergone a major expansion and renovation with an investment of over £80 million, marking a new and exciting chapter in our history. The resort has been transformed with the addition of The Masters Suite, a stunning new event space, 149 additional bedrooms, a state-of-the-art leisure club and a host of other enhancements that elevate the Belfry experience like never before.
We believe in taking care of our team just as much as we do our guests. That’s why we were named in the 2024 Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best Employer. So, join us on our journey as we unveil a new and unparalleled resort.
HOUSEKEEPINGThe Housekeeping team ensures every guest has an exceptional experience by maintaining impeccable cleanliness and presentation in guest rooms and public areas. With outstanding professionalism and attention to detail, they create a welcoming environment, leaving a lasting positive impression on resort visitors.
SalaryThe on-target earning potential for this role is a £27,560.60 annual salary, comprising a base salary of £26,063 supplemented by an estimated £1,497.60 in gratuities per annum, ensuring a rewarding compensation package.
About the role- Ability to work as a Supreme, cleaning rooms to the highest standards as business requires
- Hands on approach to housekeeping – demonstrating, training, leading
- People management – persuasive, inspiring and determined. Helping all team members achieve their full potential in their role
- Monitoring and managing the Q – ensuring room readiness
- Monitoring HSK back of house areas to ensure cleanliness and readiness at all times
- Stock control and organisation across the blocks
- Cleanliness of the block public spaces
- Cleanliness of the guest rooms and corridors
- Standards testing of the housekeeping line staff and regular quality checks of all areas
- Assist with training of new and existing staff
- Attend and lead departmental briefings
- Communicate and work with other departments in the hotel
- Actioning guest feedback (ReviewPro etc)
- An experienced housekeeper who has had experience in working in a busy housekeeping department
- An inspirational leader who develops your team and fosters excitement for delivering standards every day
- Fantastic eye for detail
- Experienced in taking ownership over your department and achieving financial and guest targets
- Able to develop strong relationships with your guests, team, and colleagues
Learning & Development: We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential.
Wellness: We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing.
Showing our appreciation: We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on the spot rewards for your hard work. We provide free parking, a subsidised taxi service, and complimentary meals during shifts.
Making a difference: We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife. We integrate ESG into everything we do, from charity initiatives, raising over £20,000 last year, to golf course maintenance. We track charitable work at personal, departmental, and resort-wide levels to showcase our community contributions.
Our Values: Working here is more than 'just a job': we are a community that values each individual's contribution and growth, whilst supporting each other's success - regardless of department or role. Our Belfry Beliefs – Make a Difference, Own Our Actions, Better Together, and Deliver Every Day – aren’t just words; they’re the foundation of our culture and the essence of who we are.
If you’re seeking a place where you can contribute, grow, and have a lasting impact – then the Belfry Hotel & Resort is the place for you.
Supervisor in Sutton Coldfield employer: The Belfry Hotel and Resort
Contact Detail:
The Belfry Hotel and Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor in Sutton Coldfield
✨Tip Number 1
Get to know the company! Research The Belfry Hotel & Resort and its values. When you walk into that interview, show us you understand our culture and what makes us tick. It’ll help you stand out from the crowd.
✨Tip Number 2
Practice your people skills! As a Supervisor, you'll be leading a team, so brush up on your communication and leadership abilities. Role-play common scenarios with a friend to build confidence and showcase your inspiring side.
✨Tip Number 3
Bring your A-game to the interview! Prepare some questions about the role and the team dynamics. This shows us you're genuinely interested in contributing to our vibrant community at The Belfry.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore all the amazing benefits we offer while you’re at it!
We think you need these skills to ace Supervisor in Sutton Coldfield
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about joining our team at The Belfry and how you can contribute to our vibrant community.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in housekeeping and leadership. We love seeing how your skills align with our values and the specific requirements of the Supervisor role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us get a quick sense of what you bring to the table!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Belfry Hotel and Resort
✨Know the Company Inside Out
Before your interview, take some time to research The Belfry Hotel & Resort. Familiarise yourself with their recent renovations, values, and the services they offer. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved processes. Highlight how you can foster excitement and maintain high standards in housekeeping.
✨Emphasise Attention to Detail
In the hospitality industry, attention to detail is crucial. Be ready to discuss specific instances where your keen eye for detail made a difference in guest satisfaction or operational efficiency. This will reinforce your fit for the role and the importance of maintaining impeccable cleanliness.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how they measure success in the housekeeping department. This shows that you're not just interested in the job, but also in how you can contribute to their ongoing success.