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- Tasks: Sell and manage resort facilities while ensuring excellent guest experiences.
- Company: Join The Belfry, a vibrant resort with a strong community spirit.
- Benefits: Competitive salary, wellness programmes, discounts, and career development opportunities.
- Why this job: Be the first point of contact for guests and make their stay unforgettable.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Enjoy a supportive environment focused on personal and professional growth.
The predicted salary is between 26624 - 26624 £ per year.
Our Resort Desk is often the first step in The Belfry experience. Set within the busy reservations office, this role is a great opportunity to introduce our guests to all we have to offer, and ensure their visit is smooth through excellent communication with all departments.
Salary
The on target earning potential for this role is £26,624.00, compromising of a base annual rate of £25,396.80 plus a qualified estimate of £1,227.20 gratuities.
About the role
- To sell, manage, and upsell The Belfry’s facilities to their full potential, maximising all revenue opportunities to grow resort revenue, achieving targets and building client relationships.
- To be instrumental in the smooth and professional running of resort services through excellent inter-departmental communications.
- To ensure that whichever method a client chooses to communicate with The Belfry that the booking and queries are dealt with promptly and thoroughly.
About you
The ideal candidate will have had experience with guest-facing or telephone roles. You will also:
- Be someone who genuinely enjoys providing exceptional customer service.
- Be driven to deliver guest and financial targets.
- Be able to develop strong relationships with your guests, teams and colleagues.
- Have the ability to work on your own initiative.
- Have great organisational skills.
- Have an understanding of Opera, Premier Spa, Concept, Excel etc.
Belfry Benefits
Learning & Development
We inspire and develop our team through on‑job coaching & mentoring, in‑house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential.
Wellness
We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24‑hour GP services, and health cash‑plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing.
Showing our appreciation
We appreciate our team with our annual Belfry Awards, long‑service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on‑the‑spot rewards for your hard work. We provide free parking, a subsidised taxi service, and complimentary meals during shifts.
Making a difference
We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife. We integrate ESG into everything we do, from charity initiatives, raising over £20,000 last year, to golf course maintenance. We track charitable work at personal, departmental, and resort‑wide levels to showcase our community contributions.
Our Values
Working here is more than ‘just a job’: we are a community that values each individual’s contribution and growth, whilst supporting each other’s success – regardless of department or role. Our Belfry Beliefs – Make a Difference, Own Our Actions, Better Together, and Deliver Every Day – aren’t just words; they’re the foundation of our culture and the essence of who we are.
If you're seeking a place where you can contribute, grow, and have a lasting impact – then the Belfry Hotel & Resort is the place for you.
Resort Experience Executive in Sutton Coldfield employer: The Belfry Hotel and Resort
Contact Detail:
The Belfry Hotel and Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resort Experience Executive in Sutton Coldfield
✨Tip Number 1
Get to know The Belfry inside out! Familiarise yourself with all the facilities and services we offer. This way, when you chat with potential guests, you can confidently upsell and make their experience unforgettable.
✨Tip Number 2
Practice your communication skills! Whether it’s on the phone or face-to-face, being able to connect with guests is key. Try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about working at The Belfry. They might share valuable insights that could help you stand out in your interview.
✨Tip Number 4
Don’t forget to apply through our website! It shows you’re genuinely interested in joining our team. Plus, it’s the best way to ensure your application gets noticed by the right people.
We think you need these skills to ace Resort Experience Executive in Sutton Coldfield
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for customer service and how you connect with guests.
Tailor Your Application: Make sure to tailor your application specifically for the Resort Experience Executive role. Highlight your relevant experience and skills that match the job description. We love seeing how you can contribute to our team at The Belfry!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the role – we want to get to know you quickly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our amazing team at The Belfry!
How to prepare for a job interview at The Belfry Hotel and Resort
✨Know the Resort Inside Out
Before your interview, make sure you’re familiar with The Belfry’s facilities and services. This will help you answer questions confidently and show your genuine interest in the role. Research their offerings and think about how you can upsell them to guests.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you went above and beyond to meet a guest's needs, as this aligns perfectly with what they’re looking for in a Resort Experience Executive.
✨Demonstrate Strong Communication Abilities
Since the role involves excellent communication with various departments, be ready to discuss how you’ve effectively communicated in previous roles. Use specific examples that showcase your ability to handle queries promptly and thoroughly.
✨Emphasise Your Organisational Skills
The job requires great organisational skills, so come prepared to discuss how you manage your time and tasks. Share strategies you use to stay organised, especially in busy environments, and how this has helped you achieve targets in the past.