At a Glance
- Tasks: Supervise the golf retail operation and deliver exceptional customer service.
- Company: The Belfry Hotel & Resort, an award-winning destination with a vibrant culture.
- Benefits: Competitive salary, mental health support, discounts, and career development opportunities.
- Other info: Enjoy a supportive community focused on sustainability and personal growth.
- Why this job: Join a dynamic team in a prestigious environment and make a real impact.
- Qualifications: Experience in golf retail and strong leadership skills required.
The predicted salary is between 27639 - 27639 £ per year.
The Belfry Hotel & Resort is an award-winning destination with 450+ luxurious rooms and suites, a selection of vibrant restaurants and bars, versatile event and meeting spaces and a relaxing leisure club and spa. Our three exceptional golf courses - including the legendary Brabazon - are celebrated around the world. Whether you're inspired by our iconic fairways, drawn to the tranquillity of the spa, excited by guest-facing roles, or energised by the work behind the scenes, you'll find your place within our dynamic and welcoming team.
The Belfry has undergone a major expansion and renovation with an investment of over £80 million, marking an exciting chapter in our history. The resort has been transformed with the addition of The Masters Suite, a stunning new event space, a state-of-the-art leisure club plus a host of other enhancements that elevate the Belfry experience like never before.
We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2026 Caterer's Top 30 Best Places to Work and the Sunday Times Top 10 Places to Work 2026.
Golf Shop: Our Golf Shop team are experts in helping golfers of all abilities, providing advice, demonstrations, and a welcoming shopping experience that reflects the prestige of The Belfry. Working here means being part of a dynamic, fast-paced retail environment where passion for golf meets outstanding customer service. The base annual rate for this role is £27,639 per annum, plus service charge.
About the role: As the retail supervisor, you will be responsible for supervising the organisation and delivery of the golf retail operation within The Belfry. Taking ownership to deliver an exceptional retail and golf check-in experience to all customers. Ensuring all revenue streams are maximised capitalising on revenue opportunities. Championing customer service by exceeding customers' expectations through consistently high professional standards of service. Ensuring compliance with health and safety regulations.
- Lead by example by providing a warm welcome to clientele whilst striving to provide outstanding service.
- Maintaining consistent guest satisfaction through collating guest feedback and communicating this with the team, implementing changes or training where necessary.
- Supporting the inventory controller on the retail stock operation by overseeing the receiving, handling, replenishment and stock taking of the inventory.
- To directly deal with problems, enquiries and complaints from guests and members. Keeping the golf management team updated where required.
- Implement regular and effective pre shift briefing and de-briefing sessions with the team.
- Supporting head professional with additional retail at the academy.
- Oversee the custom fit after sales service liaising closely with the golf academy team.
- Further develop corporate merchandise offering and sales in collaboration with golf sales team.
About you: The ideal candidate will be experienced in golf retail either as part of a Golf Club or standalone sports business and experienced in leading a team within a busy retail environment. You will also be able to:
- Provide leadership, direction and support to the employees of the golf retail department to develop a highly motivated and engaged team, who can deliver excellent standards of service in all areas.
- Demonstrate exceptional customer service and communication skills.
- Be passionate about working in a high-quality retail environment that celebrates individual and team success.
Learning & Development: We invest in our people through hands-on coaching, mentoring, and a wide range of in-house training, supported by our online learning hub, The Belfry Campus. Apprenticeships across multiple roles offer nationally recognised qualifications, while our LEAD development programme supports career progression from entry level to senior leadership. We proudly promote from within wherever possible, with clear development pathways to help you reach your full potential.
Your wellbeing matters. In partnership with The Burnt Chef Project, we offer mental health support and funded counselling, alongside life assurance, 24/7 GP access, health cash plans, and menopause support. Wagestream helps you manage your earnings and savings, while our Cycle2Work scheme and discounted gym memberships encourage a healthy lifestyle.
Showing Our Appreciation: We recognise and reward our teams through the Belfry Awards, long service recognition, loyalty rewards, and additional holidays. Enjoy generous discounts across the resort for you, friends, and family, plus everyday savings through Perkbox. Free onsite parking and complimentary meals during shifts are also provided.
Making a Difference: Sustainability and community are at the heart of what we do. Set within 550 acres, we are proud holders of Earthcheck, Green Tourism, and GEO certifications. Our ESG led approach drives meaningful community impact and charitable fundraising, alongside our commitment to environmental stewardship.
Our Values: Working here means being part of a supportive, values driven community. Our Belfry Beliefs - Make a Difference, Own Our Actions, Better Together, and Deliver Every Day - guide how we work, support one another, and succeed together.
Read more in Sutton Coldfield employer: The Belfry Hotel and Resort
The Belfry Hotel & Resort is an exceptional employer, recognised for its commitment to employee wellbeing and development. With a vibrant work culture that prioritises personal growth through extensive training programmes and wellness initiatives, team members enjoy a supportive environment where their contributions are valued. Located in the picturesque Midlands, employees benefit from a range of perks including discounted leisure facilities, recognition awards, and a strong focus on sustainability, making it a truly rewarding place to work.
Contact Details:
The Belfry Hotel and Resort Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Read more in Sutton Coldfield
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Belfry Hotel and Resort. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Belfry Hotel and Resort
Don't be shy about reaching out to The Belfry Hotel and Resort directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
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Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Belfry Hotel and Resort and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Belfry Hotel and Resort
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
