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- Tasks: Support the Service Manager in delivering high-quality, person-centred care and compliance.
- Company: A leading social care provider committed to dignity and respect.
- Benefits: 30 days holiday, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in social care management and strong communication skills required.
- Other info: Join a supportive team that values innovation and empowerment.
The predicted salary is between 36000 - 60000 £ per year.
The Deputy Manager is responsible for supporting the Service Manager in the overall leadership, management, and quality of the service, ensuring compliance with Care Quality Commission (CQC) and Ofsted regulations and delivering high-quality, person-centred care. The role holder will promote a culture of dignity, respect, safeguarding, and continuous improvement while ensuring positive outcomes for people using the service.
Duties
- Regulatory and Compliance
- Maintain compliance with all CQC / Ofsted standards, policies, procedures, and best practice guidance.
- Ensure full compliance with the Health and Social Care Act 2008 and associated regulations as well as demonstrating compliance with the Mental Capacity Act 2005.
- Support the Service Manager in preparation for, managing, and responding effectively to CQC / Ofsted inspections.
- Ensure accurate record keeping and timely submission of statutory notifications to CQC / Ofsted and other relevant bodies.
- Act in capacity of deputy lead on safeguarding, health and safety, and risk management. Deputising as lead in the absence of the Service Manager.
- Leadership and Management
- Provide strong, visible leadership to staff teams, fostering a positive, inclusive, and professional working culture.
- Working alongside HR, recruit, train, supervise, and appraise staff in line with regulatory requirements and company policies.
- Ensure staff are competent, supported, and appropriately trained, including mandatory and specialist training.
- Manage staff performance, absence, disciplinary and capability processes as required in line with company policies.
- Deputise as Service manager in their absence due to annual leave or sickness.
- Quality and Service Delivery
- Ensure the delivery of high-quality, person-centred care that promotes independence, choice, dignity, and respect.
- Oversee care planning, risk assessments, and reviews to ensure individual needs are met and outcomes achieved.
- Monitor and improve service quality through audits, feedback, and quality assurance processes.
- Actively involve people using the service and their families in service development and care planning.
- Safeguarding and Risk
- Act as the Service's Deputy Lead for safeguarding adults, ensuring concerns are identified, reported, and managed appropriately. Deputising as lead in the absence of the Service Manager.
- Ensure robust systems are in place for managing incidents, complaints, and accidents.
- Promote a culture of openness, learning, and continuous improvement.
- Financial and Operational Management
- Supporting the Service Manager with service budgets and using resources effectively to ensure financial sustainability.
- Ensure staffing levels meet service needs and regulatory requirements.
- Monitor occupancy, referrals, and service capacity (where applicable).
- Work collaboratively with commissioners, health professionals, local authorities, and other stakeholders.
- Identify continuous opportunities for expansion, keeping up with trends and changes amongst CQC / Ofsted regulations and relevant external partners.
Candidate Attributes and Desirable Skills
- Previous experience managing in a supported living or social care service for people aged 16+ with ability to demonstrate previous managerial experience (and a potential willingness to register in the future).
- Good verbal and written English.
- NVQ/QCF Level 5 in Health and Social Care (or willingness to work towards).
- Have an enhanced Child and Adult workforce DBS, or willing to obtain one at the company’s expense.
- Must have right to work in the UK.
- Understanding of the importance of safeguarding and experience of implementing safeguarding procedures.
- In-depth knowledge of CQC / Ofsted regulations, safeguarding legislation, CQC Fundamental Standards and Key Lines of Enquiry.
- Strong communication and interpersonal skills, with the ability to build positive working relationships.
- Ability to manage own diary and time.
- Understanding of the principles of GDPR and confidentiality.
- Proven leadership and people management skills.
- Experience achieving and maintaining Good or Outstanding CQC / Ofsted ratings.
- Budget management and commissioning experience.
- Knowledge of quality improvement frameworks.
You Will Embody Our Values
- P - Passion
- R - Respect
- A - Advocacy
- I - Innovation
- S - Sense of Fun
- E - Empowerment
In Return You Will Receive
- 30 days holiday (inclusive of...
Deputy Service Manager in London employer: The Beehive Project
Contact Detail:
The Beehive Project Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Service Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to care and compliance with CQC/Ofsted regulations. This will help you tailor your answers and show that you're genuinely interested in the role and the organisation.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on common questions related to leadership, safeguarding, and quality care. The more comfortable you are speaking about your experience, the better you'll perform when it counts.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Deputy Service Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Deputy Service Manager role. Highlight your relevant experience in managing care services and your understanding of CQC/Ofsted regulations. We want to see how you fit into our values and the specific requirements of the job!
Showcase Your Leadership Skills: In your application, don’t shy away from sharing examples of your leadership experience. We’re looking for someone who can foster a positive working culture and manage teams effectively. Let us know how you've led teams in the past and the impact it had on service delivery.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at The Beehive Project
✨Know Your Regulations
Make sure you brush up on the Care Quality Commission (CQC) and Ofsted regulations. Being able to discuss these confidently will show that you understand the compliance side of the role and are ready to support the Service Manager effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've demonstrated strong leadership in previous roles. Think about times when you've fostered a positive working culture or managed staff performance, as this will be key in your new position.
✨Emphasise Person-Centred Care
Be ready to talk about your approach to delivering high-quality, person-centred care. Share specific instances where you've involved service users and their families in care planning, as this aligns with the values of the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills, especially around safeguarding and risk management. Practising how you'd handle various situations can help you respond confidently during the interview.
