At a Glance
- Tasks: Manage the Front Office, ensuring exceptional guest experiences and smooth operations.
- Company: The Bedford Hotel Belfast, a prestigious boutique hotel in the city centre.
- Benefits: Competitive salary, training programmes, career progression, and work-life balance initiatives.
- Other info: Supportive culture with recognition for outstanding performance and leadership opportunities.
- Why this job: Join Belfast's newest boutique hotel and showcase your skills in a dynamic environment.
- Qualifications: Previous Front Office experience and excellent customer service skills required.
The predicted salary is between 28103 - 34348 £ per year.
This is your opportunity to play a pivotal role in the newly opened Bedford Hotel.
Who Are We? The Bedford Hotel Belfast is a prestigious boutique hotel set within the iconic Scottish Mutual Building in the heart of the city. With 82 beautifully appointed bedrooms, a destination restaurant, café/bar, and exclusive private dining room, The Bedford Hotel Belfast is setting new standards for hospitality in Northern Ireland.
Role Responsibilities:
- Work closely with the Front Office Manager in managing all aspects of the Front Office Department.
- Ensure that the guest experience is exceptional from the outset and a warm welcome is received by all.
- Be knowledgeable in Front Office systems and processes and be dedicated in training and supporting the team ensuring that a high standard of service is offered, consistently.
- Ensure a warm, professional welcome for all guests, with smooth check in and check out procedures offered, consistently.
- Accurately and promptly fulfil guest requests, understanding and anticipating guest needs.
- Ensure effective communication on a daily basis to enhance service standards.
- Work closely with the Reservations team to achieve occupancy, rate and upselling targets.
- Monitor room availability, rate codes, and reservations changes.
- Liaise with Housekeeping, Maintenance, Reservations, and F&B to ensure seamless guest experiences.
- Ensure that the team are fully conversant with the facilities, services and special promotions offered by the hotel.
- Have a sound knowledge of the local area, history, places of interest and special events.
- Handle cash floats responsibly and ensure opening and closing balances are correct.
- Accurately process guest payments, including cash, card, and contactless transactions.
- Handle guest enquiries, complaints, and special requests promptly and professionally.
- Delegate tasks and manage daily staffing levels to meet operational needs.
- Ensure compliance with hotel procedures, health & safety standards, legislative and data protection requirements.
- Prepare reports and communicate relevant information to management and other departments.
Key Requirements:
- Previous Front Office experience, preferably in a supervisory role.
- Excellent customer service skills, standards driven and good organisational skills.
- Excellent leadership skills with a hands-on approach, leading by example.
- Excellent IT skills, with experience in using all key Microsoft packages.
- Flexibility to work shifts as required, including weekends.
What We Offer:
- Competitive salary.
- Training and development programme.
- Clear career progression pathways and leadership opportunities.
- A supportive, employee-centric culture.
- Recognition and rewards for outstanding performance.
- Work-life balance initiatives.
Why Join Us?
- Be part of something special: Join the team at Belfast's newest boutique hotel.
- This exciting role will allow you to showcase what you do best and develop your skills to take you to the next level in your career.
- Innovate and inspire: Work in an environment that encourages new ideas and continuous improvement.
- Grow your career: Benefit from professional development opportunities designed to help you thrive.
Assistant Front Office Manager in Lisburn employer: The Bedford Hotel
The Bedford Hotel Belfast is an outstanding employer, offering a vibrant work culture that prioritises employee well-being and professional growth. As part of our exceptional team, you will enjoy competitive salaries, flexible shifts, and comprehensive training programmes, all within the dynamic environment of Belfast's newest boutique hotel. Join us to innovate, inspire, and elevate your culinary career in a supportive setting that values excellence and passion.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Front Office Manager in Lisburn
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Bedford Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Bedford Hotel
Don't be shy about reaching out to The Bedford Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Front Office Manager in Lisburn
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Bedford Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Bedford Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
