Assistant Front Office Manager in Belfast

This is your opportunity to play a pivotal role in the newly opened Bedford Hotel.

Who Are We? The Bedford Hotel Belfast is a prestigious boutique hotel set within the iconic Scottish Mutual Building in the heart of the city. With 82 beautifully appointed bedrooms, a destination restaurant, café/bar, and exclusive private dining room, The Bedford Hotel Belfast is setting new standards for hospitality in Northern Ireland.

Role Responsibilities:

• As Assistant Front Office Manager, you will work closely with the Front Office Manager in managing all aspects of the Front Office Department.
• As the first point of contact for our guests, you will ensure that the guest experience is exceptional from the outset and a warm welcome is received by all.
• You will be knowledgeable in Front Office systems and processes and be dedicated in training and supporting the team ensuring that a high standard of service is offered, consistently.
• Ensuring a warm, professional welcome for all guests, with smooth check in and check out procedures offered, consistently.
• Accurately and promptly fulfilling guest requests, understanding and anticipating guest needs.
• Ensuring effective communication on a daily basis to enhance service standards.
• Working closely with the Reservations team to achieve occupancy, rate and upselling targets.
• Monitoring room availability, rate codes, and reservations changes.
• Liaising with Housekeeping, Maintenance, Reservations, and F&B to ensure seamless guest experiences.
• Ensuring that the team are fully conversant with the facilities, services and special promotions offered by the hotel.
• Having a sound knowledge of the local area, history, places of interest and special events.
• Handling cash floats responsibly and ensuring opening and closing balances are correct.
• Accurately processing guest payments, including cash, card, and contactless transactions.
• Handling guest enquiries, complaints, and special requests promptly and professionally.
• Delegating tasks and managing daily staffing levels to meet operational needs.
• Ensuring compliance with hotel procedures, health & safety standards, legislative and data protection requirements.
• Preparing reports and communicating relevant information to management and other departments.

Key Requirements:

• Previous Front Office experience, preferably in a supervisory role.
• Excellent customer service skills, standards driven and good organisational skills.
• Excellent leadership skills with a hands-on approach, leading by example.
• Excellent IT skills, with experience in using all key Microsoft packages.
• Flexibility to work shifts as required, including weekends.

What We Offer:

• At The Bedford Hotel, we believe that exceptional service starts with exceptional people.
• Competitive salary.
• Training and development programme.
• Clear career progression pathways and leadership opportunities.
• A supportive, employee-centric culture.
• Recognition and rewards for outstanding performance.
• Work-life balance initiatives.

Why Join Us?

• Be part of something special: Join the team at Belfast's newest boutique hotel.
• This exciting role will allow you to showcase what you do best and develop your skills to take you to the next level in your career.
• Innovate and inspire: Work in an environment that encourages new ideas and continuous improvement.
• Grow your career: Benefit from professional development opportunities designed to help you thrive.