At a Glance
- Tasks: Manage front office operations and ensure exceptional guest experiences at a boutique hotel.
- Company: The Bedford Hotel Belfast, a prestigious new hotel in the heart of the city.
- Benefits: Competitive salary, training programmes, career progression, and work-life balance initiatives.
- Other info: Be part of an innovative culture that values new ideas and personal growth.
- Why this job: Join a dynamic team and showcase your skills in a vibrant hospitality environment.
- Qualifications: Previous front office experience and excellent customer service skills required.
The predicted salary is between 28103 - 34348 £ per year.
This is your opportunity to play a pivotal role in the newly opened Bedford Hotel.
Who Are We? The Bedford Hotel Belfast is a prestigious boutique hotel set within the iconic Scottish Mutual Building in the heart of the city. With 82 beautifully appointed bedrooms, a destination restaurant, café/bar, and exclusive private dining room, The Bedford Hotel Belfast is setting new standards for hospitality in Northern Ireland.
Role Responsibilities:
- Work closely with the Front Office Manager in managing all aspects of the Front Office Department.
- Ensure that the guest experience is exceptional from the outset and a warm welcome is received by all.
- Be knowledgeable in Front Office systems and processes and be dedicated in training and supporting the team ensuring that a high standard of service is offered, consistently.
- Ensure a warm, professional welcome for all guests, with smooth check in and check out procedures offered, consistently.
- Accurately and promptly fulfil guest requests, understanding and anticipating guest needs.
- Ensure effective communication on a daily basis to enhance service standards.
- Work closely with the Reservations team to achieve occupancy, rate and upselling targets.
- Monitor room availability, rate codes, and reservations changes.
- Liaise with Housekeeping, Maintenance, Reservations, and F&B to ensure seamless guest experiences.
- Ensure that the team are fully conversant with the facilities, services and special promotions offered by the hotel.
- Have a sound knowledge of the local area, history, places of interest and special events.
- Handle cash floats responsibly and ensure opening and closing balances are correct.
- Accurately process guest payments, including cash, card, and contactless transactions.
- Handle guest enquiries, complaints, and special requests promptly and professionally.
- Delegate tasks and manage daily staffing levels to meet operational needs.
- Ensure compliance with hotel procedures, health & safety standards, legislative and data protection requirements.
- Prepare reports and communicate relevant information to management and other departments.
Key Requirements:
- Previous Front Office experience, preferably in a supervisory role.
- Excellent customer service skills, standards driven and good organisational skills.
- Excellent leadership skills with a hands-on approach, leading by example.
- Excellent IT skills, with experience in using all key Microsoft packages.
- Flexibility to work shifts as required, including weekends.
What We Offer:
- Competitive salary.
- Training and development programme.
- Clear career progression pathways and leadership opportunities.
- A supportive, employee-centric culture.
- Recognition and rewards for outstanding performance.
- Work-life balance initiatives.
Why Join Us?
- Be part of something special: Join the team at Belfast's newest boutique hotel.
- This exciting role will allow you to showcase what you do best and develop your skills to take you to the next level in your career.
- Innovate and inspire: Work in an environment that encourages new ideas and continuous improvement.
- Grow your career: Benefit from professional development opportunities designed to help you thrive.
To be considered for this role you will be redirected to and must complete the application process on our careers page.
Assistant Front Office Manager employer: The Bedford Hotel
The Bedford Hotel Belfast is an outstanding employer, offering a vibrant work culture that prioritises employee well-being and professional growth. As part of our exceptional team, you will enjoy competitive salaries, flexible shifts, and comprehensive training programmes, all within the dynamic environment of Belfast's newest boutique hotel. Join us to innovate, inspire, and elevate your culinary career in a supportive setting that values excellence and passion.
