At a Glance
- Tasks: Provide a welcoming reception service and manage front desk activities.
- Company: Join Tresham College, a supportive environment focused on student success.
- Benefits: Competitive salary, pension scheme, discounts, and professional development opportunities.
- Other info: Part-time role with flexible hours and a commitment to safeguarding.
- Why this job: Make a difference in students' lives while gaining valuable experience.
- Qualifications: GCSE English and maths with customer service experience required.
Location: Tresham College – Corby Campus
Salary/Benefits: Salary is between £24,552 and £26,754 per annum (Pro-Rata) DOE and Qualifications, People’s Pension, Retail and Leisure Discounts, excellent professional and personal development opportunities, accessing college courses.
Hours/Weeks: 8 hours per week – 37 weeks per year – Mondays and Wednesdays 17.00 to 21.00
Contract Type: Permanent – Part/Term Time
This is a UK based contract, and you are required to have the Right to Work in the UK. Unfortunately, we’re unable to offer sponsorship and any offer of employment will be subject to evidence of your Right to Work in the UK.
About The Role
- Front of House & Customer Experience: Deliver a professional, welcoming and high‑quality reception service, acting as the first point of contact for visitors, students and staff.
- Reception Operations & Administration: Manage day‑to‑day front desk activities including ID card production, visitor management, enquiries, post handling and maintaining organised records.
- Communication, CRM & Enquiry Handling: Handle calls, emails and face‑to‑face enquiries efficiently, recording interactions on CRM systems and directing queries to appropriate departments.
- Facilities, Events & Operational Support: Support enrolment and college events, maintain a safe and tidy reception area, manage stock and assist with administrative tasks across the team.
- Professional Practice, Compliance & Teamwork: Uphold safeguarding, GDPR, EDI and health & safety standards, while working collaboratively and maintaining a professional, customer‑focused approach.
About You
- Qualifications & Customer Service Experience: GCSE English and maths with proven experience in customer service or reception roles, delivering professional and welcoming front‑of‑house support.
- Customer Engagement & Communication: Friendly and approachable with excellent communication skills, able to handle enquiries confidently across phone, face‑to‑face and written channels while maintaining professionalism.
- Organisation, Administration & Systems: Strong organisational skills with the ability to manage busy workloads, maintain accurate records and use digital systems effectively in a fast‑paced environment.
- Resilience, Teamwork & Problem Solving: Calm under pressure, able to manage challenging situations positively, prioritise tasks and contribute effectively within a team environment.
- Professional Values, Flexibility & Safeguarding: Committed to safeguarding, College values and high standards of behaviour, with flexibility to work varied hours, travel across sites and maintain a professional appearance.
Vision Values
- Valuing Teamwork: We are one team who by working together can achieve great things, respecting the opinion and valuing the contribution each of us makes.
- Improving Continuously: We challenge ourselves to always do better by trying new things, sharing knowledge, reflecting on practice and learning from others.
- Student Centred: At our heart is always doing what is best for our students. We consider students in all of our decision making to create positive outcomes and memorable experiences for every student.
- Inclusive: We celebrate differences and diversity, recognising that we can learn from each other.
- Open and Caring: We care about the wellbeing of our staff, our students, our community and wider society, creating an environment built on trust where we listen, engage with and support each other.
- Nurturing Education Excellence: We promote educational excellence by delivering programmes that challenge our students to achieve their ambitions.
Safeguarding and Vetting
The Bedford College Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will be subject to thorough vetting process which includes an enhanced DBS check and satisfactory references. This post is exempt from the Rehabilitation of Offenders Act 1974.
Candidates who are barred from working with children are reminded it is a criminal offence to apply for this post.
Receptionist - Evenings - SEPTEMBER START in Corby employer: The Bedford College Group
The Bedford College Group is an exceptional employer, offering a supportive and inclusive work environment at the Corby Campus. With a strong focus on professional development, employees benefit from access to college courses and various discounts, all while contributing to a student-centred mission that values teamwork and continuous improvement. Join us in making a meaningful impact in the lives of our students while enjoying a flexible part-time role with a commitment to safeguarding and community wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Evenings - SEPTEMBER START in Corby
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like The Bedford College Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at The Bedford College Group and let us see your personality shine through!
We think you need these skills to ace Receptionist - Evenings - SEPTEMBER START in Corby
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and The Bedford College Group.
Get Familiar with Our Brand:Before applying, take some time to learn about The Bedford College Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at The Bedford College Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress The Bedford College Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which The Bedford College Group will surely appreciate.
