At a Glance
- Tasks: Provide information and support to prospective learners via phone, email, and chat.
- Company: Join the largest education provider in the South East Midlands.
- Benefits: Enjoy competitive salary, 27 days leave, and professional development opportunities.
- Other info: Flexible hours with opportunities for growth and teamwork.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: GCSE English and maths required; customer service experience preferred.
The predicted salary is between 26754 - 26754 £ per year.
Role: Contact Centre Advisor – OCTOBER START
Location: Bedford College – Cauldwell Street Campus
Salary/Benefits: Salary is between £24,552 and £26,754 per annum (Pro‑Rata) DOE and Qualifications, 27 days annual leave (Pro‑Rata) plus Bank holidays, People’s Pension, Retail and Leisure Discounts, excellent professional and personal development opportunities, accessing college courses.
Hours/Weeks: 25 hours per week – 52 weeks per year
Contract Type: Permanent – Part Time
Right to Work: This is a UK based contract, and you are required to have the Right to Work in the UK. Unfortunately, we’re unable to offer sponsorship and any offer of employment will be subject to evidence of your Right to Work in the UK.
About The Role
- Information, Advice & Guidance Delivery: Provide accurate, impartial and timely information on courses and services via multiple channels (phone, email, WhatsApp, live chat), ensuring a high‑quality customer experience.
- Customer Engagement & Enrolment Support: Act as the first point of contact for prospective learners, guiding them through enquiry, application and enrolment processes while maximising conversion rates.
- Communication, CRM & Data Management: Record and track all interactions using CRM systems, manage enquiries effectively and ensure customer data is handled in line with GDPR and service standards.
- Knowledge Development & Continuous Improvement: Maintain up‑to‑date knowledge of courses, funding and processes, contribute to knowledge bases and use feedback to improve services and customer satisfaction.
- Teamwork, Events & Professional Practice: Work collaboratively within the Directorate, support recruitment events, meet KPIs and uphold safeguarding, EDI, health & safety and continuous professional development standards.
About You
- Qualifications, IAG & Professional Development: GCSE English and maths (Grade 4/A–C) with ongoing CPD, working towards or holding a Level 4 IAG qualification to support high‑quality advice delivery.
- Customer Service, Administration & Enquiry Management: Strong experience in busy, customer‑focused environments, managing enquiries across multiple channels while meeting targets, deadlines and service standards.
- Communication, IT & Data Handling: Excellent written and verbal communication skills, high‑level IT proficiency and ability to analyse data and maintain accurate records in line with GDPR and confidentiality requirements.
- Organisation, Teamwork & Stakeholder Engagement: Highly organised and able to prioritise workload under pressure, working collaboratively with colleagues and engaging effectively with students, staff and the public.
- Professional Values, Flexibility & Safeguarding: Self‑motivated, professional and adaptable, committed to safeguarding, equality and continuous development, with flexibility to travel across campuses and work evenings or weekends as required.
Interview Information: Interviews to be held: TBC
VISION values:
- Valuing Teamwork - We are one team who by working together can achieve great things, respecting the opinion and valuing the contribution each of us makes.
- Improving Continuously - We challenge ourselves to always do better by trying new things, sharing knowledge, reflecting on practice and learning from others.
- Student Centred - At our heart is always doing what is best for our students. We consider students in all of our decision making to create positive outcomes for every student.
- Inclusive - We celebrate differences and diversity, recognising that we can learn from each other.
- Open and Caring - We care about the wellbeing of our staff, our students, our community and wider society, creating an environment built on trust where we listen, engage with and support each other.
- Nurturing Education Excellence - We promote educational excellence by delivering programmes that challenge our students to achieve their ambitions.
About The Bedford College Group: The Bedford College Group was formed in 2017 following the merger of Bedford College and Tresham College and is now the largest provider of education in the South East Midlands, with over 15,000 students passing through our doors each year.
Safeguarding and Legal: The Bedford College Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will be subject to thorough vetting process which includes an enhanced DBS check and satisfactory references. This post is exempt from the Rehabilitation of Offenders Act 1974.
Contact Centre Advisor - OCTOBER START - INTERNAL ONLY in Bedford employer: The Bedford College Group
The Bedford College Group is an exceptional employer, offering a supportive and inclusive work culture that prioritises teamwork and continuous improvement. With competitive salaries, generous annual leave, and access to professional development opportunities, employees are encouraged to grow both personally and professionally while making a meaningful impact on students' lives in a vibrant educational environment.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Advisor - OCTOBER START - INTERNAL ONLY in Bedford
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like The Bedford College Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at The Bedford College Group and let us see your personality shine through!
We think you need these skills to ace Contact Centre Advisor - OCTOBER START - INTERNAL ONLY in Bedford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and The Bedford College Group.
Get Familiar with Our Brand:Before applying, take some time to learn about The Bedford College Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at The Bedford College Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress The Bedford College Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which The Bedford College Group will surely appreciate.
