At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer service every day.
- Company: Join The Beauty Tech Group, a leader in innovative beauty technology.
- Benefits: Enjoy 25 days holiday, staff discounts, and flexible working options.
- Other info: Be part of a diverse team with exciting career growth opportunities.
- Why this job: Shape the future of beauty tech while developing your leadership skills.
- Qualifications: 2+ years of team management experience and a passion for customer service.
The predicted salary is between 32000 - 40000 £ per year.
We're looking for a confident and people-focused Customer Service Team Leader to guide and motivate a team of customer service advisors. You'll be responsible for day-to-day team performance, coaching individuals to deliver outstanding service, and making sure customers get a fast, friendly, and effective experience every time they get in touch. This is a great opportunity for someone who enjoys developing people, solving problems, and driving continuous improvement within a busy customer-facing environment.
What you'll be doing:
- Lead, motivate, and manage a team of customer service advisors on a day-to-day basis
- Monitor team performance against KPIs (e.g. response times, resolution rates, customer satisfaction) and take action to improve results
- Conduct regular 1:1s, coaching sessions, and performance reviews
- Handle escalated customer queries and complaints with professionalism and empathy
- Support recruitment, onboarding, and training of new team members
- Identify trends in customer feedback and work with wider teams to improve processes
- Create and maintain a positive, supportive team culture
- Manage rotas, workload distribution, and shift coverage
- Report on team performance to senior management
Skills, knowledge & expertise:
- Minimum 2 years' experience managing or leading a team, ideally within a customer service environment
- Excellent communication and interpersonal skills
- Strong problem-solving skills with a calm, solutions-focused approach
- Experience using customer service software/CRM systems (e.g. Dixa, Shopify, Fulfil) is a plus
- Ability to coach, motivate, and develop team members
- Comfortable working with performance data and KPIs
- Resilient, adaptable, and able to thrive under pressure
- A genuine passion for delivering great customer experiences
Why work at The Beauty Tech Group:
At The Beauty Tech Group, we're redefining the future of beauty by bringing cutting edge technology into homes around the world. Born from CurrentBody and now home to category leading brands including CurrentBody Skin, ZIIP Beauty, Tria Laser, and CurrentBody Skin: The Clinic, we innovate at pace to create transformative devices and skincare solutions used globally. Our brands combine clinical credibility with consumer focused design, spanning LED, radio frequency, microcurrent, and laser technologies, and are trusted by customers in over 80 countries. Working here means building your career in an environment where you're empowered to develop deep expertise, take ownership of your impact and think big as part of a fast growing, ambitious business. We're looking for exceptional people to join us at an exciting stage and help shape the next generation of beauty technology brands.
What is in it for me:
- Shift pattern: Monday, Tuesday, Thursday, Friday (office) 8-4:30, Wednesday work from home and 1 in 3 weekends 8-4:30 Saturday and Sunday with a scheduled rota day off for both days.
- 25 days holiday (increasing with service) + Holiday Buy scheme
- Auto enrolment pension scheme
- Free parking
- Staff discounts across CurrentBody Skin, ZIIP Beauty, and Tria Laser
- Cycle to Work, and EV/tech schemes
- Supported studies, employee Assistance Programme and enhanced family leave
- Social events, office brunches and career development opportunities
Recruitment process:
- Closing date is Monday 20th July 2026
- Application reviewed by Talent Acquisition Team
- Initial call with the Talent Acquisition Team
- In person interview at the office (including short task)
- Feedback
At The Beauty Tech Group we are committed to a diverse and inclusive workplace and welcome applications from all backgrounds.
Customer Service Team Leader in Stockport employer: The Beauty Tech Group Trading Limited
At The Beauty Tech Group, we are at the forefront of innovation in the beauty industry, offering a dynamic work environment that empowers our employees to excel and grow. With a strong focus on collaboration and mentorship, we provide ample opportunities for professional development while fostering a culture of inclusivity and creativity. Located in Manchester, our team enjoys a range of benefits including flexible working arrangements, generous holiday allowances, and access to cutting-edge technology, making it an exciting place to build a rewarding career in influencer marketing.
Contact Details:
The Beauty Tech Group Trading Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader in Stockport
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Beauty Tech Group Trading Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Beauty Tech Group Trading Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Team Leader in Stockport
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Beauty Tech Group Trading Limited:Your cover letter is your chance to shine! Tell us why you want to work at The Beauty Tech Group Trading Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Beauty Tech Group Trading Limited!
How to prepare for a job interview at The Beauty Tech Group Trading Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
