At a Glance
- Tasks: Provide IT support, troubleshoot issues, and manage user accounts in a dynamic environment.
- Company: Join The Beauty Tech Group, a leader in beauty technology innovation.
- Benefits: Enjoy 25 days holiday, hybrid working, and staff discounts across brands.
- Other info: Opportunities for professional development and regular social events.
- Why this job: Be part of a fast-growing team transforming the beauty industry with tech.
- Qualifications: Experience in IT support, strong troubleshooting skills, and customer-focused attitude.
The predicted salary is between 30000 - 40000 £ per year.
Description
At The Beauty Tech Group, we're redefining the future of beauty through innovative technology.
Home to market leading brands including Current Body Skin, ZIIP Beauty, Tria Laser and Current
Body Skin: The Clinic, we're on a mission to bring professional-grade beauty technology into homes around the world.
As we continue to grow globally, we're looking for an IT Support Analyst to join our Technology team and play a key role in supporting our people, systems and day-to-day IT operations.
About the role
This is a hands on role where you'll be the first point of contact for IT support across the business, helping to ensure our technology platforms, devices and services run smoothly for colleagues across our global workforce.
Working closely with the IT Manager and wider technology teams, you'll troubleshoot technical issues, support onboarding and offboarding processes, manage user accounts and help drive a seamless technology experience across the organisation.
If you're someone who enjoys problem solving, delivering great customer service and working across a variety of technologies, we'd love to hear from you.
- What you'll be doing
- User support & service delivery
- Act as the primary point of contact for internal IT support requests, managing tickets through to resolution.
- Provide hardware, software and operating system support across both Windows and Mac environments.
- Deliver a high standard of customer service, ensuring users receive timely and effective support.
- Support colleagues both remotely and on site across the business.
- User & identity management
- Manage joiner, mover and leaver processes, including account creation, permissions and licence management.
- Administer user accounts across Microsoft 365 (Entra ID) and Google Workspace.
- Assist with device provisioning and deployment for new starters and existing employees.
- Maintain accurate records of IT assets, hardware and software licences.
- Infrastructure & operations
- Troubleshoot connectivity issues, including Wi-Fi, VPN, DNS and general networking queries.
- Support device compliance and security best practices, including MFA and device encryption.
- Escalate more complex issues to the appropriate technology teams where required.
- Contribute to internal documentation, knowledge articles and IT processes.
What we're looking for
Essential
- Previous experience within an IT Support, Service Desk or Helpdesk role.
- Experience supporting Windows and Mac operating systems in a business environment.
- Familiarity with Microsoft 365, Entra ID or Google Workspace administration.
- Understanding of networking fundamentals, including IP addressing, Wi-Fi, VPNs and DNS.
- Strong troubleshooting and problem solving skills.
- Excellent communication skills with the ability to support both technical and non technical users.
- A proactive, organised and customer focused approach.
Desirable
- Exposure to Mobile Device Management (MDM) platforms such as Microsoft Intune.
- Experience supporting Android and i OS devices.
- Knowledge of modern endpoint management and device deployment processes.
Why join the Beauty Tech Group?
At The Beauty Tech Group, you'll be part of a fast-growing, ambitious business that's transforming the beauty industry through technology and innovation.
We offer an environment where you can take ownership, develop your expertise and build a rewarding career alongside talented teams across multiple brands and markets.
What's in it for you?
- 25 days holiday, increasing with service, plus Holiday Buy Scheme
- Hybrid working with work from home Wednesdays
- Auto enrolment pension scheme
- On site café, gym and free parking
- Staff discounts across our brands
- Cycle to Work, EV and Tech schemes
- Employee Assistance Programme
- Enhanced family friendly policies
- Supported studies and professional development opportunities
- Regular social events and team activities
- Recruitment process
- Application Review
- Initial Call with Talent Acquisition
- Video Interview with the Hiring Manager
- Final On-Site Interview (including a short task)
- Feedback & Outcome
- Diversity & Inclusion
At The Beauty Tech Group, we are committed to creating a diverse and inclusive workplace where everyone feels valued and empowered to succeed.
We welcome applications from all backgrounds and experiences.
IT Support Analyst in Manchester employer: The Beauty Tech Group Trading Limited
At The Beauty Tech Group, we are at the forefront of innovation in the beauty industry, offering a dynamic work environment that empowers our employees to excel and grow. With a strong focus on collaboration and mentorship, we provide ample opportunities for professional development while fostering a culture of inclusivity and creativity. Located in Manchester, our team enjoys a range of benefits including flexible working arrangements, generous holiday allowances, and access to cutting-edge technology, making it an exciting place to build a rewarding career in influencer marketing.
Contact Details:
The Beauty Tech Group Trading Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what The Beauty Tech Group Trading Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges The Beauty Tech Group Trading Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at The Beauty Tech Group Trading Limited!
✨Direct Apply to The Beauty Tech Group Trading Limited
Let's not forget to apply directly through the The Beauty Tech Group Trading Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Analyst in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at The Beauty Tech Group Trading Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at The Beauty Tech Group Trading Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at The Beauty Tech Group Trading Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
