At a Glance
- Tasks: Be the friendly voice helping customers with beauty tech queries via email, chat, and WhatsApp.
- Company: Join a fast-growing beauty tech company redefining the future of skincare.
- Benefits: Enjoy 25 days holiday, staff discounts, and flexible working options.
- Other info: Dynamic team culture with opportunities for personal and professional growth.
- Why this job: Make a real impact in the beauty industry while developing your career.
- Qualifications: Customer service experience and a passion for beauty are a plus.
The predicted salary is between 24000 - 30000 £ per year.
Description
Join one of the UK's fastest growing beauty tech businesses as an Inbound Customer Service Advisor.
You'll be the first point of contact for our customers helping them get the most from world class beauty technology across Current Body Skin, ZIIP Beauty, and Tria Laser.
What you’ll be doing
- Handle all first touch customer queries via email, live chat, and Whats App covering orders, deliveries, product questions, and account queries.
- Triage and route complex or specialist queries to the appropriate team (returns, admin, social).
- Maintain first reply time and SLA targets across all channels.
- Accurately log and categorise all tickets in Dixa every time, without exception.
- Handle Amazon CS queries within the 24-hour SLA window.
- Flag unusual volume spikes, query trends, or recurring issues to your Team Leader.
- Escalate any query beyond your resolution capability to your TL promptly.
Skills, knowledge & expertise
- Previous experience in a customer facing role
CS, retail, or hospitality.
- A background or genuine interest in the beauty and skincare industry is highly desirable.
- Excellent written communication clear, warm and professional.
- Comfortable working at pace across multiple channels simultaneously.
- High attention to detail when logging and categorising tickets.
- A positive attitude and genuine care for the customer experience.
- Familiarity with helpdesk tools is a bonus but not essential, we'll train you
Why work at The Beauty Tech Group
At The Beauty Tech Group, we’re redefining the future of beauty by bringing cutting edge technology into homes around the world.
Born from Current Body and now home to category leading brands including Current Body Skin, ZIIP Beauty, Tria Laser, and Current
Body Skin: The Clinic, we innovate at pace to create transformative devices and skincare solutions used globally.
Our brands combine clinical credibility with consumer focused design, spanning LED, radio frequency, microcurrent, and laser technologies, and are trusted by customers in over 80 countries.
Working here means building your career in an environment where you’re empowered to develop deep expertise, take ownership of your impact and think big as part of a fast growing, ambitious business.
We’re looking for exceptional people to join us at an exciting stage and help shape the next generation of beauty technology brands.
What is in it for me
- Shift pattern: Monday, Tuesday, Thursday, Friday (office) 8-4:30, Wednesday work from home and 1 in 3 weekends 8-4:30 Saturday and Sunday with a scheduled rota day off for both days.
- 25 days holiday (increasing with service) + Holiday Buy scheme
- Auto enrolment pension scheme
- Free parking
- Staff discounts across Current Body Skin, ZIIP Beauty, and Tria Laser
- Cycle to Work, and EV/tech schemes
- Supported studies, employee Assistance Programme and enhanced family leave
- Social events, office brunches and career development opportunities
Recruitment process
- Application reviewed by Talent Acquisition Team
- Initial call with the Talent Acquisition Team
- Video Interview with the Customer Service Manager
- In person interview at the office (including short task)
- Feedback
At The Beauty Tech Group we are committed to a diverse and inclusive workplace and welcome applications from all backgrounds.
Customer Service Advisor in Manchester employer: The Beauty Tech Group Trading Limited
At The Beauty Tech Group, we are at the forefront of innovation in the beauty industry, offering a dynamic work environment that empowers our employees to excel and grow. With a strong focus on collaboration and mentorship, we provide ample opportunities for professional development while fostering a culture of inclusivity and creativity. Located in Manchester, our team enjoys a range of benefits including flexible working arrangements, generous holiday allowances, and access to cutting-edge technology, making it an exciting place to build a rewarding career in influencer marketing.
Contact Details:
The Beauty Tech Group Trading Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Beauty Tech Group Trading Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Beauty Tech Group Trading Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Beauty Tech Group Trading Limited:Your cover letter is your chance to shine! Tell us why you want to work at The Beauty Tech Group Trading Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Beauty Tech Group Trading Limited!
How to prepare for a job interview at The Beauty Tech Group Trading Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
