At a Glance
- Tasks: Be the go-to person for customer queries and resolve issues with beauty tech products.
- Company: Join a fast-growing beauty tech business transforming the industry.
- Benefits: Enjoy 25 days holiday, work from home Wednesdays, and staff discounts.
- Other info: Dynamic team culture with social events and career growth opportunities.
- Why this job: Make a real impact in the beauty tech world while developing your career.
- Qualifications: Attention to detail and a passion for beauty are key; admin experience preferred.
The predicted salary is between 25000 - 30000 € per year.
Join one of the UK's fastest-growing beauty tech businesses as an Inbound Customer Service Advisor. You'll be the first point of contact for our customers — helping them get the most from world-class beauty technology across CurrentBody Skin, ZIIP Beauty, and Tria Laser.
What you’ll be doing:
- A detail-oriented role for someone who enjoys investigation and resolution.
- As an Admin Advisor, you'll handle the more complex back-office queries that require system access, fraud awareness, and careful case management.
- Investigate and resolve missing or failed payment queries.
- Manage courier disputes, claims, and tracking escalations — liaising with SEKO, FedEx, and DHL as required.
- Review, flag, and action suspected fraudulent orders within the same business day.
- Handle chargebacks and payment disputes accurately and within SLA.
- Resolve Amazon queries routed via Dixa within the 24-hour SLA window.
- Maintain accurate records of all admin cases for audit purposes.
- Support other CS teams with admin-heavy escalations requiring system access.
Skills, knowledge & expertise:
- A background or genuine interest in the beauty and skincare industry is highly desirable.
- Strong attention to detail — accuracy is critical in this role.
- Comfortable working with back-office systems (order management, payment platforms).
- A methodical, investigative approach to problem-solving.
- Previous experience in an admin, operations, or CS back-office role preferred.
- Ability to prioritise effectively and manage multiple open cases simultaneously.
Why work at The Beauty Tech Group:
At The Beauty Tech Group, we’re redefining the future of beauty by bringing cutting edge technology into homes around the world. Born from CurrentBody and now home to category leading brands including CurrentBody Skin, ZIIP Beauty, Tria Laser, and CurrentBody Skin: The Clinic, we innovate at pace to create transformative devices and skincare solutions used globally. Our brands combine clinical credibility with consumer focused design, spanning LED, radio frequency, microcurrent, and laser technologies, and are trusted by customers in over 80 countries. Working here means building your career in an environment where you’re empowered to develop deep expertise, take ownership of your impact and think big as part of a fast growing, ambitious business. We’re looking for exceptional people to join us at an exciting stage and help shape the next generation of beauty technology brands.
What is in it for me:
- Shift pattern: Monday, Tuesday, Thursday, Friday (office) 8-4:30, Wednesday work from home and 1 in 3 weekends 8-4:30 Saturday and Sunday with a scheduled rota day off for both days.
- 25 days holiday (increasing with service) + Holiday Buy scheme.
- Auto enrolment pension scheme.
- Work from home every Wednesday.
- Free parking.
- Staff discounts across CurrentBody Skin, ZIIP Beauty, and Tria Laser.
- Cycle to Work, and EV/tech schemes.
- Supported studies, employee Assistance Programme and enhanced family leave.
- Social events, office brunches and career development opportunities.
Recruitment process:
- Application reviewed by Talent Acquisition Team.
- Initial call with the Talent Acquisition Team.
- Video Interview with the Customer Service Manager.
- In person interview at the office (including short task).
- Feedback.
At The Beauty Tech Group we are committed to a diverse and inclusive workplace and welcome applications from all backgrounds.
Customer Service Administrator in Manchester employer: The Beauty Tech Group Trading Limited
The Beauty Tech Group is an exceptional employer that empowers its employees to thrive in a dynamic and innovative environment. With a strong focus on career development, competitive benefits including 25 days holiday, flexible working arrangements, and a vibrant work culture, employees are encouraged to take ownership of their roles while contributing to the future of beauty technology. Join us and be part of a fast-growing team that values diversity and fosters personal and professional growth.
Contact Detail:
The Beauty Tech Group Trading Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Manchester
✨Tip Number 1
Get to know the company! Research The Beauty Tech Group and its brands like CurrentBody Skin, ZIIP Beauty, and Tria Laser. Understanding their products and values will help you connect better during interviews.
✨Tip Number 2
Practice your problem-solving skills! Since this role involves investigating and resolving queries, think of examples from your past experiences where you successfully tackled challenges. Be ready to share these stories!
✨Tip Number 3
Show off your attention to detail! In your interviews, highlight how you've managed complex cases or maintained accurate records in previous roles. This will demonstrate that you're the right fit for the detail-oriented nature of the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at The Beauty Tech Group.
We think you need these skills to ace Customer Service Administrator in Manchester
Some tips for your application 🫡
Show Your Passion for Beauty Tech:Let us know why you're excited about the beauty and skincare industry! A genuine interest can really make your application stand out. Share any relevant experiences or products you love to show us you're the right fit.
Be Detail-Oriented:Since this role is all about accuracy, make sure your application is free from typos and errors. Double-check everything before hitting send — we appreciate attention to detail!
Highlight Your Problem-Solving Skills:We want to see how you tackle challenges! In your application, mention any past experiences where you've successfully resolved complex issues, especially in admin or customer service roles.
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your amazing skills and experience right away!
How to prepare for a job interview at The Beauty Tech Group Trading Limited
✨Know Your Beauty Tech
Familiarise yourself with the brands and technologies mentioned in the job description, like CurrentBody Skin and ZIIP Beauty. Showing genuine interest and knowledge about the beauty tech industry will impress your interviewers and demonstrate that you're a good fit for the role.
✨Master the Details
Since attention to detail is critical, practice answering questions with precision. Prepare examples from your past experiences where you successfully managed complex queries or resolved issues. This will showcase your methodical approach and problem-solving skills.
✨Get Comfortable with Systems
Brush up on your familiarity with back-office systems and payment platforms. If you have experience with order management or similar tools, be ready to discuss it. If not, consider doing a bit of research or even a quick tutorial to show your willingness to learn.
✨Prioritisation is Key
Think of scenarios where you had to manage multiple tasks simultaneously. Be prepared to share how you prioritised effectively and met deadlines. This will highlight your organisational skills and ability to thrive in a fast-paced environment.
