At a Glance
- Tasks: Be the go-to person for resolving customer queries and managing complex admin tasks.
- Company: Join a fast-growing beauty tech company that's changing the game.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Dynamic team environment with plenty of chances to learn and develop.
- Why this job: Make a real difference in customers' lives with innovative beauty technology.
- Qualifications: Detail-oriented with strong problem-solving skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Join one of the UK's fastest-growing beauty tech businesses as an Inbound Customer Service Advisor. You'll be the first point of contact for our customers — helping them get the most from world-class beauty technology across CurrentBody Skin, ZIIP Beauty, and Tria Laser.
What you’ll be doing:
- A detail-oriented role for someone who enjoys investigation and resolution.
- As an Admin Advisor, you'll handle the more complex back-office queries that require system access, fraud awareness, and careful case management.
- Investigate and resolve missing or failed payment queries.
- Manage courier disputes, claims, and tracking escalations — liaising with SEKO, FedEx, and DHL as required.
- Review, flag, and action suspected fraudulent orders within the same business day.
- Handle chargebacks and payment disputes accurately and within SLA.
- Resolve Amazon queries routed via Dixa within the 24-hour SLA window.
- Maintain accurate records of all admin cases for audit purposes.
- Support other CS teams with admin-heavy escalations requiring system access.
Skills, knowledge
Customer Service Administrator employer: The Beauty Tech Group Trading Limited
As a leading player in the beauty tech industry, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our Customer Service Administrators enjoy comprehensive training, competitive benefits, and the opportunity to work with cutting-edge technology in a supportive environment, all while being part of a rapidly expanding company located in the heart of the UK.
Contact Details:
The Beauty Tech Group Trading Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the beauty tech industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Practice your pitch! When you get that interview, be ready to explain how your skills match the role. Show them you’re detail-oriented and can handle complex queries with ease.
✨Tip Number 3
Research the company! Know their products and values inside out. This will help you tailor your answers and show you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Show Your Attention to Detail:In your application, make sure to highlight your attention to detail. Since this role involves handling complex queries and maintaining accurate records, we want to see examples of how you've successfully managed similar tasks in the past.
Demonstrate Your Problem-Solving Skills:We love candidates who can think on their feet! Share specific instances where you've investigated and resolved issues effectively. This will show us that you have the right mindset for tackling the challenges of the Customer Service Administrator role.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We appreciate when applicants take the extra step to connect their background with what we're looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you're genuinely interested in joining our team!
How to prepare for a job interview at The Beauty Tech Group Trading Limited
✨Know the Company Inside Out
Before your interview, take some time to research the beauty tech business and its products. Familiarise yourself with CurrentBody Skin, ZIIP Beauty, and Tria Laser. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Problem-Solving Skills
Since the role involves handling complex queries and investigations, prepare examples from your past experiences where you've successfully resolved issues. Be ready to discuss how you approached these situations and what the outcomes were.
✨Demonstrate Attention to Detail
As a Customer Service Administrator, attention to detail is crucial. During the interview, highlight instances where your meticulous nature has led to successful case management or fraud detection. This will reassure them that you can handle the responsibilities of the role.
✨Prepare for Scenario-Based Questions
Expect to be asked about specific scenarios related to customer service and admin tasks. Think through potential questions about managing disputes or handling sensitive information. Practising your responses will help you feel more confident and articulate during the interview.
