National / Retail Account Manager (Maternity Cover) - UK

Role: National / Retail Account Manager (Maternity Cover) – UK

Job type: Temporary (4-5 months)

Function: Commercial | Trading

Responsibility: Promote new products, open new profitable accounts, set targets, and ensure healthy relationships between The Beauty Crop and our B2B customers in the UK

Start date: 1st April 2025

Location: London / Hybrid

Compensation: From £40K + Long Term Incentive Plan + Market Leading Benefits

Our background and your main purpose:

We are a young and dynamic beauty company operating primarily in the E-commerce space; We operate as an entrepreneurial brand lab currently with three beauty brands under our group company; Our company is inspired by healthy living and we create products that are enhanced with nutrition derived from natural ingredients; Our philosophy is that nutrition is as equally essential for your skin as it is for your body; We are a global team operating in the UK and North America and are passionate about creating colourful, fun and cruelty-free cosmetics;

This role is career defining; allowing the right candidate to make their mark, learn while doing and work to propel THE BEAUTY CROP into a trail-blazing, aspirational global beauty brand;

Reporting to our Founder and CEO, you’ll be responsible for building and maintaining strong relationships with key accounts and brokers in the UK. As a National account manager, you should be organised and able to analyse performance metrics. have great negotiation skills and the ability to foster deep relationships / partnerships with our B2B customers.

Main Accountabilities

• Plan and oversee sales targets with brokers / customers, own the P&L per account including all relevant costs such as COG’s, Distribution costs and marketing spends;
• Build and maintain long-term relationships with key customers / brokers;
• Forward plan inventory levels with customer and internal teams to ensure optimum sell through rate
• Coordinate promo events and new product launches with customer and internal marketing teams
• Investigate customers need and wants;
• Develop annual account business trade plans;
• Establish excellent relationship with key accounts and customers to keep up with customer needs and assist in substantially growing the business;
• Serve as a contact person for customers and internal teams;
• Research and source potential customers;
• Ensure adherence to all relevant brand guidelines;
• Track, measure and evaluate sales metrics and trends;
• Track, measure and evaluate customer satisfaction metrics and trends;
• Suggest innovative ways of increasing customer satisfaction;
• Generate tools and ideas for improving national account customers\’ experience selling our product and services;
• Collaborate with Product, Brand Marketing and wider business functions;
• Keep abreast of industry and market trend and best practices;
• Monitoring stock levels and demand in cooperation with our wholesale operations team.

Increase Revenue or Lower Costs:

You have a great opportunity to focus on both, drive more revenues, while looking for cost saving through greater productivity, reducing errors and returns, and optimising our customer success, products and services.

Candidate Profile:

To succeed at The Beauty Crop, you must have an entrepreneurial mindset and a growth-oriented attitude. The ideal candidate must be comfortable with ambiguity and able to navigate the fast-paced and constantly evolving nature of our direct to consumer, e-commerce and wholesale/retail cosmetics business. You must be willing to take calculated risks and have a bias for action, with a willingness to roll up your sleeves and get involved in all aspects of the business. You must be a strategic thinker, with the ability to balance short-term tactics and objectives with long-term vision and goals.

Additionally, you must be customer-focused and have a deep understanding of our target audience. You must be passionate about cosmetics and have your finger on the pulse of the latest national account management techniques, process and cosmetics / beauty trends and styles. You must be creative and innovative, with the ability to anticipate and respond to changing consumer / customer needs and preferences, before they happen.

Communication skills: You will be responsible for communicating with customers, colleagues and other stakeholders at Women’s Best. You are also responsible for creating presentations and other written materials. Strong communication skills will help you convey your ideas clearly and concisely.

Technical knowledge: Technical knowledge in supplements will help you to better communicate with clients and prospects. It can also help you to better understand the products and services we offer today and an opportunity to build a product range of the future.

Problem-solving skills: As an account manager, you will be responsible for resolving issues that arise between a company and our customers.

Relationship building: As an account manager, you will be responsible for developing and maintaining relationships with clients, colleagues and other business partners. This skill can help you build trust and foster positive working relationships that lead to increased sales and customer satisfaction.

Leadership: As an account manager, We’d expect you to build a team of account representatives and your leadership skills will help you guide your future team to success by providing clear expectations, offering praise when they meet goals and providing constructive feedback when they need to improve.

This role is for you if you have:

2-3 years’ NAM experience in with national / beauty / general retailers / wholesalers

Excellent knowledge of B2B sales analysis and metrics

Hands on experience with B2B CRM software

What are the perks of working at this company?

• Competitive salary
• Hybrid working (2 days remote, 3 days from office in West London)
• WFH August
• Full training, career objectives and quick progression
• The opportunity to join a profitable scale-up with exciting goals and aspirations
• Join a fast growing beauty company, at the heart of natural beauty
• You will be given a high level of responsibility on Day 1, gaining invaluable work experience to kick start a career in entrepreneurship
• The opportunity to be part of a great, hard-working team!