Clinic Manager – Lumi SKN Clinics, Kettering
About Lumi SKN Clinics
Lumi SKN Clinics is a leading provider of advanced skincare and non-surgical aesthetic treatments. We pride ourselves on offering cutting-edge services with a personalised touch, ensuring every client receives exceptional care and results.
We are a growing brand, confirmed on track to open three new franchise clinics by mid-2027. This is an exciting time to join us and help shape the future of Lumi SKN.
Role Overview
As Clinic Manager, you will lead the day-to-day running of our Kettering clinic while continuing to deliver advanced aesthetic treatments. This is a senior, hands-on role combining clinical practice with operational leadership, team management and administration.
You will report directly to our Clinical Lead, Manju, who oversees clinical standards across all Lumi SKN clinics, and to our CEOs on commercial and operational performance. As the group expands, you will work alongside our franchise partners and other clinic teams to uphold the Lumi SKN Clinics brand, keeping our standards, client experience and reputation consistent across every location.
Key Responsibilities
Clinical Practice
Deliver advanced aesthetic treatments within the scope of your Level 6–7 training, including skin rejuvenation, chemical peels, microneedling, laser/IPL and other advanced modalities.
Conduct thorough consultations, medical history reviews and skin assessments, and build personalised treatment plans.
Uphold the highest standards of clinical safety, hygiene, infection control and client confidentiality.
Manage aftercare, complications escalation and client follow-up in line with clinic protocols, escalating to the Clinical Lead where appropriate.
Clinic Leadership and Team Management
Lead, motivate and manage the clinic team, including therapists and front-of-house staff.
Plan staff rotas, approve leave and ensure the clinic is appropriately staffed at all times.
Conduct one-to-ones, appraisals and performance reviews, and address performance or conduct issues promptly.
Mentor junior therapists and identify training needs, working with the Clinical Lead on development plans.
Support recruitment and onboarding of new team members.
Brand and Group Collaboration
Act as an ambassador for the Lumi SKN brand, setting the standard for how our clinics operate.
Work alongside franchise partners and other clinic managers to share best practice and maintain consistent brand standards.
Support the Clinical Lead with the rollout of new protocols, treatments and training across the group.
Contribute to the successful launch of new franchise clinics as the brand expands.
Compliance and Clinical Governance
Ensure all treatments follow Lumi SKN protocols and the standards set by the Clinical Lead.
Maintain accurate and complete treatment records, consent forms and patch test records.
Oversee health and safety, COSHH, equipment maintenance and servicing logs, and insurance compliance.
Keep the clinic ready for any licensing, audit or inspection requirements.
Commercial Performance
Drive clinic revenue against agreed monthly targets for treatments, courses and retail.
Monitor KPIs such as rebooking rates, conversion, utilisation and average spend, and report on them.
Ensure the team knows current offers, events and promotions, and delivers them consistently.
Handle client feedback and complaints professionally, resolving issues and protecting the brand's reputation.
Operations and Administration
Manage the booking system, diary optimisation and client database.
Carry out regular stock takes, manage ordering and control stock costs.
Complete daily cash-up, end-of-day reports and weekly/monthly performance reports for the Clinical Lead and CEOs.
Ensure the cleaning rota is completed daily and the clinic environment is always welcoming, professional and client-focused.
Liaise with the marketing team on content days, campaigns and local promotion.
Requirements
Ofqual-regulated Level 6 or Level 7 qualification in aesthetic practice (essential).
Certified in advanced skin treatments such as microneedling, chemical peels and laser/IPL.
Minimum of 3–5 years' experience in a clinical aesthetic environment, including at least 1 year in a supervisory or management role.
Strong knowledge of skin science, contraindications, product ingredients and complication management.
Proven ability to lead a team and achieve commercial targets.
Confident with booking/practice management systems, reporting and general administration.
Excellent communication, organisation and client care skills.
A proactive, professional and solutions-focused approach.
What We Offer
Competitive basic salary plus commission on treatments and retail.
Performance bonuses linked to clinic targets.
Formal salary review on successful completion of the probationary period.
Ongoing professional development and advanced training.
Staff discounts on treatments and products.
A supportive team with direct access to senior clinical and leadership support.
Genuine career progression within a fast-growing brand, with three new franchise clinics opening by mid-2027.
Position: Clinic Manager
Location: Kettering
Contract: Full-time, permanent
Hours: 5 days per week, Tuesday to Saturday, covering the clinic's full opening hours:
Tuesday: 9:00am – 7:00pm
Thursday: 9:30am – 7:00pm
Friday: 9:30am – 6:00pm
Saturday: 9:00am – 4:00pm
Sunday & Monday: Closed
Reports to: Clinical Lead (Manju) and CEOs
Base Salary: £32,000–£36,000 per annum (depending on experience)
OTE: £45,000–£55,000 per annum (commission and performance bonus on top of base salary)
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