At a Glance
- Tasks: Lead the reception and admin team, ensuring smooth operations and high standards.
- Company: Join Beacon Health Group, a diverse and innovative healthcare provider in Essex.
- Benefits: Enjoy NHS pension, discounts, generous holidays, and competitive pay.
- Other info: Flexible working hours with opportunities for professional development.
- Why this job: Make a real impact in patient care while developing your leadership skills in a supportive environment.
- Qualifications: Experience in administration and team management is essential.
The predicted salary is between 36000 - 60000 £ per year.
The Beacon Health Group Partnership operates over three sites. The main site, Danbury Medical Centre is based in the village of Danbury. We have two smaller branch sites which are Mountbatten House Surgery (based in North Springfield) and Moulsham Lodge Surgery (based in central Chelmsford).
The Beacon Health Group is now able to offer our patients a wider variety of services ranging from chronic disease clinics to minor surgery services (performed within the new purpose built Minor Surgery Suite based at Danbury). We also provide Friday extended morning appointments between 7.00am-8.00am, and Monday evening appointments between 6.30pm-8.00pm provided by GPs, Pharmacists and Nurses.
With our patients at the forefront of every decision made, the Beacon Health Group offers further value to the health of our existing patients an also that of new patients coming to the area.
Due to the size of our Group, the Beacon Health Group is an exceptionally diverse and forward thinking practice. Currently we are recruiting for the role of Reception & Admin Manager to join our team based across all our sites. The position will be for 37.5 hours per week with requirements to work from 8am - 18:30pm (shift pattern to be discussed).
Job Purpose
To be responsible for the efficient management and direction of the reception/administration team, ensuring all administrative duties are performed effectively and to the required standard, meeting the objectives of the practice.
To support the management team in promoting ED&I, SHEF, quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development and carry out other duties as directed by the management team
The responsibilities of this role will include:
• Overseeing the administration and support operations of the practice, ensuring staff achieve their primary responsibilities.
• Line managing all administrative staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training.
• Completing staff appraisals as required.
• Identifying and delivering team training where required.
• Compiling administration staff rotas.
• Reviewing and updating all administrative and reception policies and procedures as required.
• Support the management team in the compilation of practice reports and the practice development plan.
• Developing, implementing and embedding efficient office processes and procedures to adhere to extant legislation.
• Acting as a focal point for the practice managing requests from external organisations such as the local police, solicitors, DVLA and other agencies.
• Coordinating the provision of temporary administrative and reception staff ensuring sufficient cover is provided for periods of leave and other staff absences.
• Updating the appointment system to reflect leave and other approved absences.
• Providing initial guidance and advice to patients who wish to verbally complain.
• Managing all deliveries to the practice, ensuring adherence to the cold chain policy as necessary.
In addition to the primary responsibilities, the Reception & Admin Manager may be requested to:
- Deputise for the operations/deputy practice manager during periods of absence.
- Partake in audit as directed by the audit lead.
- Coordinate and produce meeting agendas and record the minutes of meetings.
- Support the practice manager in the maintenance of the practice website and social media accounts.
- Monitor and promote the use of the Friends and Family Test.
- Champion continuous improvement, encouraging staff to participate and make suggestions for CI initiatives.
- Assist with QOF targets.
- Schedule and take minutes for the Patient Participation Group meetings.
The benefits of joining our organisation include:
- Access to the NHS Pension
- NHS Benefits – such as discounts at various major brands
- Generous Holiday Entitlement
- Competitive Rates of Pay
- Company Sick Pay Scheme
If you think this opportunity is suitable to you, then please apply as we would love to hear from you.
If you have any questions about the role, please do not hesitate to contact us.
The Beacon Health Group strives to be an equal opportunities employer.
Reception & Admin Manager in Chelmsford employer: The Beacon Health Group
The Beacon Health Group is an exceptional employer, offering a supportive and diverse work environment at our main site in Danbury and two branch locations. With a strong focus on employee growth, we provide access to the NHS Pension, generous holiday entitlement, and competitive pay rates, ensuring that our team members feel valued and motivated. Join us to be part of a forward-thinking practice dedicated to improving patient care while enjoying the benefits of a collaborative and dynamic workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Reception & Admin Manager in Chelmsford
✨Tip Number 1
Familiarise yourself with the specific services offered by the Beacon Health Group. Understanding their range of services, from chronic disease clinics to minor surgery, will help you demonstrate your knowledge and enthusiasm during any discussions.
✨Tip Number 2
Highlight your experience in managing teams and administrative processes. Be prepared to discuss specific examples of how you've successfully led a team or improved office procedures in previous roles, as this will be crucial for the Reception & Admin Manager position.
✨Tip Number 3
Showcase your commitment to equality, diversity, and inclusion (ED&I). Since the practice values these principles, think of ways you can contribute to fostering an inclusive environment and be ready to share your ideas.
✨Tip Number 4
Prepare to discuss your approach to handling patient complaints and managing external requests. This role requires strong communication skills, so consider scenarios where you've effectively resolved issues or liaised with external organisations.
We think you need these skills to ace Reception & Admin Manager in Chelmsford
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of the Reception & Admin Manager position. Tailor your application to highlight relevant experience and skills that align with these expectations.
Craft a Compelling CV:Ensure your CV is up-to-date and clearly outlines your administrative and management experience. Highlight any previous roles where you managed teams or improved office processes, as these are key aspects of the job.
Write a Strong Cover Letter:In your cover letter, express your enthusiasm for the role and the organisation. Mention specific examples of how your skills and experiences make you a great fit for the Reception & Admin Manager position, particularly in relation to team management and service delivery.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at The Beacon Health Group
✨Know the Organisation
Familiarise yourself with the Beacon Health Group's values, services, and recent developments. Understanding their commitment to patient care and diversity will help you align your answers with their mission.
✨Demonstrate Leadership Skills
As a Reception & Admin Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on staff development, training, and conflict resolution.
✨Highlight Your Organisational Abilities
This role requires efficient management of administrative processes. Be ready to discuss your experience in streamlining office procedures and managing staff rotas, showcasing your ability to maintain smooth operations.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding patient complaints or managing external requests. Think of specific scenarios where you handled similar situations effectively.
