The Beacon Health Group Partnership operates over three sites. The main site, Danbury Medical Centre is based in the village of Danbury. We have two smaller branch sites which are Mountbatten House Surgery (based in North Springfield) and Moulsham Lodge Surgery (based in central Chelmsford).
The Beacon Health Group is now able to offer our patients a wider variety of services ranging from chronic disease clinics to minor surgery services (performed within the new purpose built Minor Surgery Suite based at Danbury). We also provide Friday extended morning appointments between 7.00am-8.00am and Monday evening appointments between 6.30pm-8.00pm provided by GPs, Nurses and Pharmacists.
With our patients at the forefront of every decision made, the Beacon Health Group offers further value to the health of our existing patients an also that of new patients coming to the area.
Due to the size of our Group, the Beacon Health Group is an exceptionally diverse and forward thinking practice. Currently we are recruiting for the role of Reception Team Leader to join our team based at across all three sites.
We have 1 positions available for up to 37.5 hours per week. There will be no fixed rota pattern, the working shifts will vary week to week to meet business needs. There may be a requirement to work one 4 hour shift on a Saturday, once every 3 months:
Roles & Responsibilities:
- Take day-to-day responsibility for the smooth running of the reception function across the day.
- Monitor staffing levels and workloads throughout the day, ensuring resources are allocated effectively to meet service demand.
- Ensure incoming calls are answered promptly, professionally, and in line with organisational standards.
- Oversee the management of reception workflows, including administrative tasks, patient queries, emails, and internal requests.
- Coordinate and monitor break times to maintain adequate reception cover and minimise disruption to service delivery.
- Act as the first point of contact for reception team members requiring day-to-day support, guidance, or assistance.
- Provide coaching and support to colleagues to help maintain high standards of customer service and patient experience.
- Monitor team performance and ensure departmental standards are consistently met.
- Promote and enforce organisational policies, procedures, dress code requirements, and expected professional behaviours.
- Identify and address performance, conduct, or attendance concerns at an early stage, escalating matters to management where appropriate.
- Support management in implementing service improvements and responding to operational challenges.
- Maintain effective communication within the reception team and with wider departments to ensure a coordinated approach to patient care and administration.
- Lead by example, demonstrating professionalism, reliability, and a positive approach to teamwork and customer service.
The benefits of joining our organisation include:
- Access to the NHS Pension
- NHS Benefits – such as discounts at high street stores
- Generous Holiday Entitlement
- Competitive Rates of Pay
- Company Sick Pay Scheme
- Uniform provided
If you think this opportunity is suitable to you, then please apply as we would love to hear from you.
If you have any questions about the role, please do not hesitate to contact us.
Reception Team Leader in Chelmsford employer: The Beacon Health Group
The Beacon Health Group is an exceptional employer, offering a supportive and diverse work environment at our main site in Danbury and two branch locations. With a strong focus on employee growth, we provide access to the NHS Pension, generous holiday entitlement, and competitive pay rates, ensuring that our team members feel valued and motivated. Join us to be part of a forward-thinking practice dedicated to improving patient care while enjoying the benefits of a collaborative and dynamic workplace.
