Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st line technical support and troubleshoot issues in a dynamic environment.
- Company: Join BE DC Connect UK Ltd, a leader in sustainable energy and digital infrastructure solutions.
- Benefits: Enjoy a competitive salary, flexible shifts, and the chance to work with cutting-edge technology.
- Why this job: Be part of a forward-thinking team that values innovation and offers real-world impact.
- Qualifications: Good communication skills and basic networking knowledge are essential; experience is a plus.
- Other info: Roles involve shift work, primarily nights and weekends, at our Enfield Data Centre.
The predicted salary is between 27000 - 33000 £ per year.
Location: Enfield, North London
Salary: £27,000 - £33,000 per annum
Job Type: 1 year Fixed Term Contract, with possible extension, Full Time (ROTA Day/Night Shifts & Weekends)
About us
BE DC Connect UK Ltd is a visionary company that plans a sustainable future. Powered by clean energy and are ready to lead the way. With expertise in developing innovative solutions for two key industries - power and digital infrastructure.
BE DC Connect UK Ltd is based throughout the South East, providing managed hosting, colocation and network services. We offer secure, agile, scalable and robust hosting solutions to clients in varying sectors and countries.
About the role
We currently have vacancies for three (3) Junior Technical Support Engineer at a salary ranging £27,000 - £33,000 p.a. dependant on experience, knowledge and capabilities. The ideal candidate should be a team player with excellent communication, interpersonal and organizational skills in order to deal with tasks consummate with the position. It is imperative that candidates have good spoken and written English.
The three roles will be based on shift rotas five days out of seven and will be primarily night and weekend shifts, you will be permanently based at our Enfield (North London) Data Centre location and may be requested to visit another Data Centre Location on occasion.
About you
- Essential
- Good communication skills
- Strong desire to learn new technologies
- Basic knowledge of the Internet, its structure and basic networking, which includes experience with TCP/IP networking protocol and applications
- Ability to troubleshoot simple technical issues quickly and effectively with minimum supervision
- Manage and monitor BE's ticketing system including support requests, access requests, etc.
- Desirable
- Some experience with installation and management of Server Hardware is preferable but not essential
- A minimum of 12-18 months experience in a Technical Support or similar role
- Work well in a busy team, being quick to learn and able to deal with a wide range of issues
- Ability to assess and prioritise faults and respond or escalate accordingly
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with experience of; Technical Support, IT Technical Support, IT Systems Engineer, IT Systems Technician, Systems Technician, IT Support Technician, Systems Administrator, IT Systems, Systems Support, 1st Line Support Engineer, Out of Hours Support, ICT Officer will also be considered for this role.
Junior Technical Support Engineer / 1st Line Support Technician employer: The BE Company
Contact Detail:
The BE Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Technical Support Engineer / 1st Line Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description. Understanding basic networking concepts, especially TCP/IP, will give you a solid foundation to discuss during interviews.
✨Tip Number 2
Practice your troubleshooting skills by setting up a home lab or using virtual machines. This hands-on experience will not only boost your confidence but also provide you with real examples to share when discussing your technical abilities.
✨Tip Number 3
Since the role involves shift work, be prepared to discuss your flexibility and willingness to work nights and weekends. Highlight any previous experience you have with shift patterns to show you're ready for the demands of the job.
✨Tip Number 4
Network with current or former employees of BE DC Connect UK Ltd on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace Junior Technical Support Engineer / 1st Line Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support or similar roles. Emphasise your communication skills and any specific knowledge of networking protocols like TCP/IP, as these are essential for the position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your desire to learn new technologies and how your skills align with the job requirements. Be sure to address why you would be a good fit for the team.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your ability to troubleshoot technical issues effectively. Highlight any past experiences where you successfully resolved problems with minimal supervision.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Good written English is imperative for this role, so ensure your application reflects strong language skills.
How to prepare for a job interview at The BE Company
✨Show Your Communication Skills
As a Junior Technical Support Engineer, you'll need to communicate effectively with both technical and non-technical users. Practice explaining complex concepts in simple terms, and be prepared to demonstrate your communication skills during the interview.
✨Demonstrate Your Troubleshooting Ability
Be ready to discuss past experiences where you successfully troubleshot technical issues. Prepare examples that highlight your problem-solving skills and your ability to work independently with minimal supervision.
✨Familiarise Yourself with Networking Basics
Since the role requires knowledge of TCP/IP networking protocols, brush up on these concepts before the interview. Be prepared to answer questions related to basic networking and how it applies to the role.
✨Express Your Willingness to Learn
The company values candidates who have a strong desire to learn new technologies. Share your enthusiasm for continuous learning and any relevant courses or certifications you've pursued to enhance your technical skills.
