At a Glance
- Tasks: Provide top-notch pension administration services to BBC employees and scheme members.
- Company: Join the BBC Pensions and Benefits Centre in a dynamic hybrid work environment.
- Benefits: Competitive salary, flexible working options, and a supportive team culture.
- Other info: Great opportunity for career growth within a renowned organisation.
- Why this job: Make a real difference by helping others navigate their pension benefits.
- Qualifications: Experience in pension administration or customer service is essential.
The predicted salary is between 32000 - 34000 £ per year.
Location: Cardiff, South Glamorgan, UK
Work From Home: Yes
Contract Type: Permanent
Department: BBC HR
This is a hybrid role and the successful candidate will balance office working with home working.
Proposed Salary Range: £32,000 – £34,000 depending on relevant skills, knowledge and experience. Flexible working will be discussed at offer stage.
Purpose of the Role
We have an exciting opportunity for four pension co‑ordinators to join the BBC Pensions and Benefits Centre in Cardiff. The Pension and Benefits Centre provides in‑house administration services to the Trustee of the BBC Pension Scheme. Your role will be to provide first‑class administration services to Scheme members and BBC employees, responding to pension scheme enquiries by telephone, post or e‑mail.
Why Join the Team
You’ll provide a high‑quality administration service to Scheme members, employees and other key stakeholders by meeting agreed service levels and delivering an excellent member experience.
Your Key Responsibilities and Impact
- Respond to enquiries from members and colleagues by post, e‑mail and telephone
- Follow established procedures to process members’ pension benefits including at retirement, on transfer and on death
- Support members accessing their benefit details online
- Monitor and manage own work volumes
- Work collaboratively with colleagues to deliver against daily service level targets
Your Skills and Experience
Essential Criteria
- Prior experience of pension administration or working in a service centre environment
- Experience of delivering excellent customer service
- Excellent interpersonal and communication skills, both written and verbal; assured in dealing with the full range of current and former BBC employees via multiple communication channels
- Positive attitude and lives the BBC’s Values
- Confident managing own workload
Desirable but Not Required
- Understands how to work in a team to deliver effective services
- A flexible, willing and pragmatic approach to supporting the wider P&BC environment
- IT literate, with experience using standard office packages such as Word, Excel and Outlook
- Ability to develop positive and productive working relationships
If you can bring some of these skills and experience, along with transferable strengths, we’d love to hear from you and encourage you to apply.
Pension Coordinator in Cardiff employer: The Bbc
The BBC is an exceptional employer, offering a dynamic work environment in Cardiff that balances the benefits of hybrid working with a strong commitment to employee development. With a focus on delivering high-quality service and fostering collaboration, employees enjoy flexible working arrangements, competitive salaries, and the opportunity to grow within a prestigious organisation dedicated to its values and community impact.
StudySmarter Expert Advice🤫
We think this is how you could land Pension Coordinator in Cardiff
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We think you need these skills to ace Pension Coordinator in Cardiff
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
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Research and Reflect:Before hitting that 'apply' button on The Bbc's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at The Bbc
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with The Bbc.
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