At a Glance
- Tasks: Be the friendly face of our practice, helping patients and supporting clinicians daily.
- Company: Join The Bay Medical Practice, a caring and innovative GP practice in Sandown & Shanklin.
- Benefits: Enjoy competitive pay, NHS pension, 27 days leave, and flexible working options.
- Other info: We offer ongoing training, social events, and a culture that celebrates diversity.
- Why this job: Make a real difference in people's lives while working in a supportive, fun team environment.
- Qualifications: No experience needed; just bring your passion for service and a friendly attitude!
The predicted salary is between 28800 - 43200 £ per year.
Join Our Team as a Patient Advisor (GP Receptionist) in a warm, welcoming, and innovative GP practice.
Location: The Bay Medical Practice - Sandown & Shanklin
Hours: Full-time and part-time positions available
Salary: Competitive, with NHS pension and excellent staff benefits
About the Role
We’re on the lookout for a Patient Advisor (GP Receptionist) who’s passionate about people and thrives in a busy, patient-focused environment. You’ll be a key part of our non-clinical team, working at the frontline of the practice to ensure our patients receive the best possible service from the moment they get in touch. You’ll support our clinicians, help patients access care, and play a vital role in our transition to Rapid Health and Total Triage – an exciting move towards smarter, digital-first care.
What You’ll Be Doing
- Handling inbound telephone calls – greeting patients, listening carefully, and ensuring they’re directed appropriately
- Making outbound calls – following up on appointments, test results or administrative tasks as requested by the clinical team
- Using our digital triage and appointment system to help patients access the right care at the right time
- Processing clinical requests – including prescriptions and messages from GPs, nurses, and pharmacists
- Providing excellent customer service at our front desk, managing face-to-face enquiries with empathy and professionalism
- Working closely with clinical and administrative teams to keep things running smoothly behind the scenes
- Thinking on your feet to prioritise urgent needs, solve problems and keep patients informed
- Keeping accurate records and maintaining confidentiality at all times
This is a great role for someone who enjoys being busy, helping people, and working in a collaborative team where every day is different.
Our Vision and Values
At The Bay Medical Practice, we are proud to offer high-quality, patient-centred healthcare in a setting where our staff are valued, supported and inspired to grow. We are guided by:
- Relationships: Building trust through kindness and clear communication
- Environment: Creating a safe, inclusive, and efficient workplace
- Accountability: Taking responsibility for delivering outstanding care
- Leadership: Supporting growth, development, and new ideas at every level
The Bay Way
- Respect: Treating everyone with dignity, compassion, and professionalism
- Support: Helping each other thrive through teamwork and encouragement
These values are not just words — they’re part of our culture, shaping how we work together every day.
Staff Wellbeing and Team Culture
We truly care about our team and know that great patient care starts with a happy, healthy workforce.
- Mental Health First Aiders (MHFA) available for staff wellbeing and peer support
- Regular staff social events – from quiz nights, summer & christmas events, and team celebrations
- Employee Assistance Programme (EAP) – free 24/7 confidential support
- Inclusive and welcoming team culture – we look out for each other and celebrate diversity
What We Offer
- 27 days’ annual leave (plus bank holidays) – increasing with service
- NHS Pension Scheme – generous, secure and fully transferable
- Benenden Health membership – starting on successful completion of probation, with the option to add family
- Free flu vaccinations and eye care vouchers
- Retail and lifestyle discounts – from food shops to holidays
- Enhanced sick pay and special leave allowances
- Modern digital systems – including electronic prescribing and online triage
- Ongoing training, CPD and progression support
- Flexible working options where possible
Who We’re Looking For
We’d love to hear from you if you are:
- Passionate about delivering great service
- A confident communicator, both on the phone and in person
- Comfortable using IT and learning new systems
- Organised and calm under pressure
- Friendly, professional, and team-oriented
- Motivated to make a difference in your local community
- Previous experience in healthcare or customer service is helpful, but not essential – we provide full training and a warm welcome.
How to Apply
If you are looking for a meaningful, people-focused role in a supportive environment where you’ll be encouraged to grow, we’d love to hear from you. Join The Bay Medical Practice and be part of a team where care, compassion and innovation come together. Apply today and start your journey with us.
Patient Advisor - The Bay Medical Practice in Sandown employer: The Bay Medical Practice
At The Bay Medical Practice, we pride ourselves on being an exceptional employer that values our staff and fosters a supportive, inclusive work culture. With competitive salaries, generous benefits including NHS pension, and a commitment to employee growth through ongoing training and development, we ensure that our team members thrive in a dynamic environment dedicated to patient care. Join us in Sandown & Shanklin, where your contributions will be recognised and celebrated, making a real difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Advisor - The Bay Medical Practice in Sandown
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at The Bay Medical Practice for the Patient Advisor - The Bay Medical Practice role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Patient Advisor - The Bay Medical Practice in Sandown
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with The Bay Medical Practice, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at The Bay Medical Practice, and how you can make a difference!
How to prepare for a job interview at The Bay Medical Practice
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at The Bay Medical Practice.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like The Bay Medical Practice appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how The Bay Medical Practice supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
