At a Glance
- Tasks: Be the friendly face of our practice, helping patients and supporting clinicians daily.
- Company: Join The Bay Medical Practice, a caring and innovative GP practice in Sandown & Shanklin.
- Benefits: Enjoy competitive pay, NHS pension, 27 days leave, and flexible working options.
- Other info: We offer ongoing training, social events, and a culture that celebrates diversity.
- Why this job: Make a real difference in people's lives while working in a supportive, fun team environment.
- Qualifications: No experience needed; just bring your passion for service and a friendly attitude!
The predicted salary is between 28800 - 43200 £ per year.
Join Our Team as a Patient Advisor (GP Receptionist) in a warm, welcoming, and innovative GP practice.
Location: The Bay Medical Practice - Sandown & Shanklin
Hours: Full-time and part-time positions available
Salary: Competitive, with NHS pension and excellent staff benefits
About the Role
We’re on the lookout for a Patient Advisor (GP Receptionist) who’s passionate about people and thrives in a busy, patient-focused environment. You’ll be a key part of our non-clinical team, working at the frontline of the practice to ensure our patients receive the best possible service from the moment they get in touch. You’ll support our clinicians, help patients access care, and play a vital role in our transition to Rapid Health and Total Triage – an exciting move towards smarter, digital-first care.
What You’ll Be Doing
- Handling inbound telephone calls – greeting patients, listening carefully, and ensuring they’re directed appropriately
- Making outbound calls – following up on appointments, test results or administrative tasks as requested by the clinical team
- Using our digital triage and appointment system to help patients access the right care at the right time
- Processing clinical requests – including prescriptions and messages from GPs, nurses, and pharmacists
- Providing excellent customer service at our front desk, managing face-to-face enquiries with empathy and professionalism
- Working closely with clinical and administrative teams to keep things running smoothly behind the scenes
- Thinking on your feet to prioritise urgent needs, solve problems and keep patients informed
- Keeping accurate records and maintaining confidentiality at all times
This is a great role for someone who enjoys being busy, helping people, and working in a collaborative team where every day is different.
Our Vision and Values
At The Bay Medical Practice, we are proud to offer high-quality, patient-centred healthcare in a setting where our staff are valued, supported and inspired to grow. We are guided by:
- Relationships: Building trust through kindness and clear communication
- Environment: Creating a safe, inclusive, and efficient workplace
- Accountability: Taking responsibility for delivering outstanding care
- Leadership: Supporting growth, development, and new ideas at every level
The Bay Way
- Respect: Treating everyone with dignity, compassion, and professionalism
- Support: Helping each other thrive through teamwork and encouragement
These values are not just words — they’re part of our culture, shaping how we work together every day.
Staff Wellbeing and Team Culture
We truly care about our team and know that great patient care starts with a happy, healthy workforce.
- Mental Health First Aiders (MHFA) available for staff wellbeing and peer support
- Regular staff social events – from quiz nights, summer & christmas events, and team celebrations
- Employee Assistance Programme (EAP) – free 24/7 confidential support
- Inclusive and welcoming team culture – we look out for each other and celebrate diversity
What We Offer
- 27 days’ annual leave (plus bank holidays) – increasing with service
- NHS Pension Scheme – generous, secure and fully transferable
- Benenden Health membership – starting on successful completion of probation, with the option to add family
- Free flu vaccinations and eye care vouchers
- Retail and lifestyle discounts – from food shops to holidays
- Enhanced sick pay and special leave allowances
- Modern digital systems – including electronic prescribing and online triage
- Ongoing training, CPD and progression support
- Flexible working options where possible
Who We’re Looking For
We’d love to hear from you if you are:
- Passionate about delivering great service
- A confident communicator, both on the phone and in person
- Comfortable using IT and learning new systems
- Organised and calm under pressure
- Friendly, professional, and team-oriented
- Motivated to make a difference in your local community
- Previous experience in healthcare or customer service is helpful, but not essential – we provide full training and a warm welcome.
How to Apply
If you are looking for a meaningful, people-focused role in a supportive environment where you’ll be encouraged to grow, we’d love to hear from you. Join The Bay Medical Practice and be part of a team where care, compassion and innovation come together. Apply today and start your journey with us.
Patient Advisor - The Bay Medical Practice in Sandown employer: The Bay Medical Practice
The Bay Medical Practice is an exceptional employer that prioritises a supportive and collaborative work environment, making it an ideal place for those passionate about patient care. With a strong commitment to employee development and a focus on community health, staff members enjoy opportunities for growth while working alongside a dedicated team in the beautiful locations of Sandown and Shanklin. Join us to be part of a proactive healthcare team that values empathy and excellence in patient service.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Advisor - The Bay Medical Practice in Sandown
✨Tip Number 1
Familiarise yourself with the specific services and values of The Bay Medical Practice. Understanding their commitment to patient-centred care and the REAL strategy will help you align your responses during any interviews or discussions.
✨Tip Number 2
Practice your communication skills, especially in a healthcare context. Since you'll be handling calls and face-to-face interactions, being able to convey empathy and professionalism is crucial. Consider role-playing scenarios with friends or family.
✨Tip Number 3
Get comfortable with digital systems and triage processes. Research common software used in GP practices, as familiarity with these tools can give you an edge and show your readiness to adapt quickly.
✨Tip Number 4
Network with current or former employees of The Bay Medical Practice if possible. They can provide insights into the team culture and expectations, which can be invaluable when preparing for your application and potential interview.
We think you need these skills to ace Patient Advisor - The Bay Medical Practice in Sandown
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer service or healthcare. Emphasise skills like communication, organisation, and teamwork, which are crucial for a Patient Advisor role.
Craft a Compelling Cover Letter:Write a cover letter that reflects your passion for patient care and your ability to thrive in a busy environment. Mention specific examples of how you've provided excellent service in previous roles.
Showcase Your IT Skills:Since the role involves using digital systems, mention any relevant IT skills or experience with similar software. If you have experience with appointment systems or electronic records, be sure to include that.
Demonstrate Your Values:Align your application with The Bay Medical Practice's values. Highlight your commitment to respect, support, and accountability in your previous roles, showing that you fit well within their team culture.
How to prepare for a job interview at The Bay Medical Practice
✨Show Your Passion for Patient Care
Make sure to express your enthusiasm for helping patients during the interview. Share any relevant experiences where you provided excellent service or support, as this will demonstrate your commitment to the role.
✨Familiarise Yourself with Digital Systems
Since the role involves using digital triage and appointment systems, it’s a good idea to brush up on your IT skills. If you have experience with similar systems, be ready to discuss how you used them effectively in previous roles.
✨Emphasise Teamwork and Communication Skills
The Bay Medical Practice values collaboration, so highlight your ability to work well in a team. Prepare examples of how you've communicated effectively with colleagues and contributed to a positive team environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of scenarios where you had to prioritise tasks or manage difficult situations, and be ready to share those experiences.
