Job Description
Post: BPT Museum Assistants
Two salaried roles available at: No.1 Royal Crescent: alternate Sundays 8am to 4pm Beckford’s Tower: Saturdays (4-hour shift)
Casual hours contracts also available for the 2025 season
Salary based on £12/hour. Annual leave entitlement pro rata of 34 days/year inclusive of bank holiday entitlement. Casual hours contracts paid at £12/hour plus paid holiday.
Reporting to: FOH Manager
Purpose of role: To ensure the opening and smooth running of the Museums. BPT Museum Assistants also provide cover as required at any of the BPT’s four museums (No.1 Royal Crescent, Museum of Bath Architecture, Herschel Museum of Astronomy and Beckford’s Tower) as well as supporting events and tour bookings.
Key responsibilities
Museum Assistants may be required to provide support at any of the BPT’s four museums. As such the requirements of the role will vary depending on the location (as lone working is required in some museums). The following is not an exhaustive list but is to give an idea of the scope of the role. In addition, the post holder may be required to undertake other duties and responsibilities compatible with the overall scope of the post.
Opening and closing the Museum (and the landscape at Beckford’s Tower), unlocking and locking up all the rooms and other spaces as applicable; deactivating and setting the intruder alarm.
Oversight of the museum floor including carrying out cleaning regimes and monitoring supplies required for staff and visitor PPE, sanitizing stations, toilets, visitor literature and any other processes that form part of the daily visit.
Making sure the museum is ready for opening including audio visual equipment, ticket stocks, visitor literature and retail merchandise. Restocking/checking during the day and advising the appropriate manager when stock requires re-ordering.
Checking tills in the morning
Recording takings on a daily basis
Sale of admission tickets, guide books and other merchandise from the museum shop, as well as ordering and managing deliveries of stock as needed.
Providing a friendly welcome to visitors, dealing with general visitor queries and responding to telephone and email enquiries.
Providing support for out of hours activity including leading guided tours and supporting events.
Completing visitor survey and Gift Aid forms as applicable.
Responsibility for health and safety issues as they affect the visitors and staff including the security of the building. This includes first aid response, fire response and regular alarm/evacuation testing and recording and CCTV monitoring.
To cover any extended opening-up periods, for example special bookings, evening tours lectures and events.
To fulfill basic admin tasks as applicable to the role
To cover any other tasks commensurate with the role where required.
PERSON SPECIFICATION
Essential:
Reliable and trustworthy
Experience of working with the public in a customer facing role
Experience of giving good customer service (or a strong understanding of what makes a good customer service experience and the confidence to deliver this).
Numerate
Ability to remain calm under pressure especially at busy times
Desirable:
Experience of working within a museum
Experience of working in a public space and maintaining presentation and hygiene standards, especially cleaning
Experience as a key holder or equivalent responsibilities
Experience of carrying out health and safety and fire procedures and regular monitoring
Experience of monitoring stock
Experience of giving guided tours
Experience of ordering and displaying retail merchandise
Experience with tills
In addition, some lone working and manual handling will be required.
Working hours:
In addition to the salaried shifts above, additional casual shifts to cover holiday and sickness absence and to cover events and tour bookings at all our museums may be available. Our museums are open at weekends so weekend availability is required.
BPT Museum opening in 2025
No.1 Royal Crescent opens Tuesdays to Sundays 10am to 5.30pm 1 February 2025 to 4 January 2026. The museum is also open on Bank Holiday Mondays and all Mondays in August.
Herschel Museum of Astronomy opens Tuesdays to Sundays 10am to 5pm 1 February 2025 to 4 January 2026. The museum is also open on Mondays in school holidays.
Beckford’s Tower and Museum opens Saturdays, Sundays and Bank Holidays from 15 February 2025 to 14 December 2025. Summer times February to October 10am to 5pm and winter times November and December 10am to 4pm (shift times at this site will be adapted during the winter months)
Across all museums guided tours and events also take place outside of these hours.
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Contact Details:
THE BATH PRESERVATION TRUST LTD Recruitment Team
