At a Glance
- Tasks: Lead daily operations of a luxury spa, ensuring top-notch guest experiences.
- Company: Join a premier wellness and hospitality brand in Westminster.
- Benefits: Enjoy casual dress, discounted meals, and employee perks.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Be a key player in enhancing guest satisfaction and operational excellence.
- Qualifications: Fluent in Russian and English with 5+ years in hospitality management.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a dedicated and experienced Operations Manager to oversee the daily operations of our 'Banya' and Spa facilities. The successful candidate will be responsible for ensuring the smooth running of all services, maintaining high standards of customer satisfaction, and leading a team to achieve operational excellence. This role offers an exciting opportunity for a proactive leader with a passion for wellness and hospitality management. The Operations Manager will play a pivotal role in enhancing guest experiences while managing staff, resources, and operational procedures effectively.
Responsibilities
- Oversee the day-to-day operations of the spa restaurant, ensuring a smooth, efficient and luxury-level guest experience.
- Manage the operational performance of the venue, ensuring high standards across service, staffing, cleanliness, presentation and guest care.
- Develop, implement and maintain operational policies, procedures and service standards to improve consistency, productivity and efficiency.
- Lead, motivate and manage the operational team, including recruitment, training, rota planning, performance management and ongoing staff development.
- Ensure all team members are fully trained in service standards, brand expectations, health and safety, food hygiene and guest handling.
- Monitor key performance indicators, including revenue, labour costs, customer satisfaction, service quality, stock control and operational efficiency.
- Identify opportunities to improve performance, reduce costs and support financial targets without compromising service quality.
- Manage budgets, cost controls and operational expenditure in liaison with the General Manager and Directors.
- Monitor inventory, stock levels and supplier performance, ensuring timely ordering and delivery of food, beverage, spa-related and operational supplies.
- Build and maintain strong relationships with suppliers, contractors and service providers.
- Ensure compliance with all relevant regulatory requirements, including health and safety, food hygiene, licensing, employment law and company policies.
- Handle operational issues, guest feedback and customer concerns promptly, professionally and in line with luxury hospitality standards.
- Maintain excellent client relations, ensuring regular guests, VIP clients and members receive a personalised and discreet service.
- Work closely with the General Manager, Directors, Marketing team and other departments to support business objectives, promotions and events.
- Support the planning and delivery of private events, group bookings, member experiences and seasonal campaigns.
- Ensure the venue is presented to the highest standard at all times, including ambience, cleanliness, maintenance, uniforms and overall guest journey.
- Review staffing levels, rotas and resource allocation to ensure the business is appropriately staffed during peak and quiet periods.
- Identify operational risks and implement practical solutions to maintain service continuity and business efficiency.
- Promote a positive, professional and service-led culture across the team.
Qualifications
- Fluent Russian and English essential.
- Proven experience in operations management, hospitality management, restaurant management, spa operations or a similar luxury service environment.
- Minimum 5 years’ experience in an operations or hospitality management role.
- Experience managing a team of 45 employees.
- Strong leadership skills with the ability to recruit, train, motivate and develop a large team.
- Excellent understanding of luxury customer service standards and high-end client expectations.
- Strong commercial awareness, including cost control, stock management, labour planning and operational budgeting.
- Excellent problem-solving and decision-making skills.
- Strong organisational and time management skills, with the ability to manage multiple priorities in a fast-paced environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with senior management, staff, suppliers and clients.
- Good knowledge of relevant industry regulations, including health and safety, food hygiene and employment best practice.
- Proficient in Microsoft Office Suite and confident using operational, booking, rota or POS systems.
Benefits:
- Casual dress
- Discounted or free food
- Employee discount
Operations Manager - Banya/SPA - Westminster, London employer: The Bath House
Join our dynamic team as an Operations Manager in the heart of Westminster, where we prioritise wellness and luxury hospitality. Our company fosters a supportive work culture that values employee growth through comprehensive training and development opportunities, ensuring you thrive in your role while delivering exceptional guest experiences. With competitive benefits including discounted meals and a casual dress code, we are committed to creating a rewarding environment for our staff.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - Banya/SPA - Westminster, London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Bath House. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Bath House
Don't be shy about reaching out to The Bath House directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager - Banya/SPA - Westminster, London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Bath House and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Bath House
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
