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- Tasks: Welcome guests, manage bookings, and maintain a pristine spa environment.
- Company: Join The Barnsdale's vibrant Spa team and be part of an exciting adventure.
- Benefits: Enjoy competitive pay, flexible scheduling, and access to wellness resources.
- Other info: Opportunities for training, industry trips, and fun team recognition events.
- Why this job: Make a difference in guests' experiences while developing your career in hospitality.
- Qualifications: Professionalism, strong communication skills, and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
We are looking for a highly professional Spa Receptionist to join our Spa team at The Barnsdale.
Benefits
- An amazing opportunity of joining and being part of a very exciting adventure.
- An excellent starting salary or hourly rate, plus generous tronc to top up your monthly earnings.
- Access personalised training, buddy programmes, clear career paths and genuine opportunities for your development.
- Discounted rates across our restaurants and hotels for you, family and friends to enjoy.
- Wagestream - access up to 40% of your pay before pay date.
- Your Wellbeing Hub - from a 24/7 employee assistance programme, to gym classes, to nutritious recipes, to clinical counselling, to high street discounts and cashback, we want you to feel cared for at each step.
- 28 days holiday + birthday off (including Bank Holidays).
- Team recognition programme to celebrate your achievements.
- Referral bonus scheme for recommending top talent - earn up to £300.
- Flexible scheduling without split shifts.
- Complimentary team meals on shift.
- Long Service Awards - lunches for two with all the trimmings, complimentary room stays with breakfast and dinner, Lion King tickets to the West End, and so much more.
- Industry supplier trips and visits, as well as access to masterclasses and workshops.
- Flexibility to move across our Group, as you develop with us.
- Access to apprenticeships and accredited qualifications up to Level 4.
Responsibilities
- Deliver an exceptional guest welcome, greeting all visitors warmly and managing all enquiries across phone, email, and in person with professionalism and care.
- Manage bookings and daily operations, including scheduling treatments, classes, tennis, and handling billing and payments through PremierCore.
- Maintain a professional and inviting spa environment by keeping reception and spa areas clean, tidy, well-stocked, and supporting general cleaning, towel and linen management.
- Uphold spa standards and safety procedures through regular pool and health & safety checks, adhering to all hygiene and legal requirements, and completing opening/closing procedures.
- Support the wider spa team by continually developing treatment, product, and hotel knowledge; attending required training and meetings; and assisting in all spa areas as needed.
- Any other duties as assigned.
At Signet Collection, we believe that our appearance reflects the luxury and elegance our guests expect when they stay with us. As you consider joining our team, we want to remind you of the importance of presenting yourself in a way that reflects our style of hospitality; warm, charming, and polished.
Spa Receptionist employer: The Barnsdale - Spa
Contact Detail:
The Barnsdale - Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist
✨Tip Number 1
First things first, make sure you know the ins and outs of the spa industry. Research The Barnsdale and its offerings so you can chat confidently about what makes it special during your interview.
✨Tip Number 2
Practice your warm and welcoming greeting! As a Spa Receptionist, you'll be the first face guests see, so nail that first impression by rehearsing how you'd greet visitors and handle enquiries.
✨Tip Number 3
Don’t forget to showcase your organisational skills! Be ready to discuss how you manage bookings and keep everything running smoothly, as this is key to keeping the spa experience top-notch for guests.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Spa Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our spa team.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience that matches the job description. Focus on your customer service skills and any previous roles in hospitality or wellness that showcase your ability to deliver an exceptional guest experience.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for the Spa Receptionist role. Be specific about what excites you about working with us at The Barnsdale and how you align with our values of warmth and professionalism.
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at The Barnsdale - Spa
✨Know the Spa Inside Out
Before your interview, take some time to research The Barnsdale and its spa offerings. Familiarise yourself with their services, treatments, and any unique features. This will not only show your genuine interest but also help you answer questions more confidently.
✨Dress to Impress
Since the role requires a polished appearance, make sure to dress smartly for your interview. Opt for professional attire that reflects the luxury and elegance expected in the hospitality industry. A well-groomed look can make a great first impression!
✨Practice Your People Skills
As a Spa Receptionist, you'll be the first point of contact for guests. Practice your greeting and how you would handle various guest enquiries. Role-playing with a friend can help you feel more comfortable and articulate during the actual interview.
✨Show Enthusiasm for Learning
The Barnsdale offers personalised training and development opportunities, so express your eagerness to learn and grow within the company. Share examples of how you've embraced learning in the past, whether through training or on-the-job experiences.