Profile
Brightstar is an award-winning hospitality management company, with a proven track record in delivering excellence. Our motto is people, quality, profit, and it’s no accident that people come first. We know that great things come from great people! We are passionate about creating an environment where our employees can bring their A-game and be their best selves.
As a Beauty Therapist, you’ll deliver high-quality spa and wellness treatments in a calm and welcoming environment, helping our guests relax, rejuvenate, and feel their best. With a passion for beauty and wellness, you’ll offer expert service, tailored advice, and memorable guest experiences.
Brightstar’s values are at the heart of everything we do: Have Fun, Enjoy Your Work, Act with Integrity, Reach for More, and Take Care. As Beauty Therapist, you’ll reflect these values by providing thoughtful treatments, creating a serene space for guests, and contributing to a positive, guest-focused team culture.
Objectives of this role:
- Deliver a range of professional beauty and spa treatments.
- Provide each guest with a high-quality, relaxing experience.
- Maintain clean, safe, and welcoming treatment spaces.
- Recommend products and aftercare to support guest wellbeing.
- Uphold exceptional standards of service and hygiene.
Key Responsibilities
People
- Welcome guests to the spa and build strong guest rapport.
- Tailor treatments to individual guest needs and preferences.
- Provide clear aftercare advice and product recommendations.
- Support spa team members during busy periods or turnarounds.
- Create a calm, caring, and respectful spa environment.
- Handle guest feedback professionally and empathetically.
- Reflect Brightstar values in all guest and team interactions.
Quality
- Perform a range of treatments including facials, massages, manicures, pedicures, and waxing.
- Keep treatment rooms and spa areas tidy, hygienic, and fully stocked.
- Ensure appointments run to time and guest records are up to date.
- Follow all procedures for cleanliness and sanitisation.
- Stay current with beauty trends, products, and best practices.
- Deliver consistent treatment quality to brand and training standards.
- Promote spa etiquette and maintain a peaceful atmosphere.
Profit
- Upsell retail products, spa packages, and additional treatments.
- Encourage repeat bookings and loyalty from guests and members.
- Use treatment time effectively to maximise daily capacity.
- Monitor stock usage to reduce waste and control costs.
- Support spa targets through excellent guest engagement.
- Suggest ideas to improve guest experience and increase revenue.
- Support the promotion of new services or special offers.
Responsible Business
- Comply with all health & safety, hygiene, and safeguarding procedures.
- Ensure guest comfort, dignity, and confidentiality at all times.
- Handle treatment equipment and products responsibly.
- Treat all guests and colleagues with fairness and respect.
- Report maintenance or safety concerns promptly.
- Promote sustainability within spa operations (e.g., recycling, water use).
- Comply with all company policies, procedures, and operational standards including any hotel-specific brand standards.
- Complete all E-learning and mandatory training within required timeframes.
Skills and Qualifications
- Excellent communication and customer service skills.
- Friendly, calm, and professional approach.
- Knowledge of spa, wellness, and beauty treatment techniques.
- High standards of hygiene, discretion, and presentation.
- Ability to work well under pressure and manage multiple bookings.
- Flexible and proactive team player.
- NVQ Level 2 and 3 in Beauty Therapy (or equivalent qualification) (required).
- Trained in Lava Shell and Hot Stone massages (preferred)
- Experience in a spa, salon, or hotel setting (preferred).
- Familiarity with luxury skincare or wellness brands (preferred).
- Additional holistic therapy or advanced skincare training (advantageous).
Hours and dates can be discussed at the interview but the ideal candidate will be available every other weekend as a minimum.
The above responsibilities are intended to describe the general nature of the role and are not intended to be an exhaustive list
