If you're a strong people leader who loves pets and thrives in fast-paced operations, this is a great opportunity to run a high-impact business, build an engaged team, and deliver exceptional experiences for pets and their people.
NVA Pet Resorts is hiring a full-time General Manager for our The Barking Dog - Derry resort in Derry, New Hampshire. In this role, you'll own overall site performance including operations, guest experience, sales growth, and profitability while leading a team that delivers outstanding pet care and customer service.
Who We Are
NVA Pet Resorts is part of National Veterinary Associates (NVA) , one of the largest private owners of veterinary hospitals and pet resorts in North America. We're committed to creating safe, loving, and fun environments for pets while providing best-in-class service to our clients and a supportive culture for our team members.
About the Role
The General Manager is accountable for the day-to-day operations and overall performance of the resort. You'll lead through the NVA leadership competencies and brand standards, ensuring a consistent, high-quality experience across pet care, customer service, team development, and business results.
This role blends hands-on operational leadership with business ownership. You'll drive revenue, manage costs, and build a culture where teams perform, grow, and stay.
What You’ll Do
Leadership and Culture
Lead by example and communicate NVA's mission, values, and objectives
Build a positive, high-accountability culture grounded in leadership competencies and brand excellence
Recognize strong performance, coach gaps, and address concerns in a timely and professional way
Develop your leadership bench by coaching and growing the Assistant General Manager, Shift Leads, and Team Members
Business and Financial Performance
Own resort performance against budget and key metrics including revenue, labor, cost of goods sold, expenses, and EBITDA
Create and execute a data-driven resort plan aligned to regional and company initiatives
Review financial reports and KPIs to identify trends, solve problems, and capture growth opportunities
Teach leaders how to understand performance metrics and take the right actions to hit goals
Sales, Marketing, and Community Growth
Build and execute a comprehensive sales strategy focused on lead generation, conversion, and retention
Execute corporate marketing programs and create local market plans to drive demand
Develop relationships with local businesses, community groups, and referral sources
Use digital channels such as social media, website, and or petsuitesofamerica.com
- All job opportunities and applications are hosted on our official careers site: petsuitesofamerica.com/careers
- There is no cost or confidential information required to apply or be considered for a position
If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at Thank you for exploring opportunities at NVA and PetSuites of America!
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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