Project Manager

The Barcode Warehouse, is the UK’s leading specialist provider of barcode technology, RFID, labelling and enterprise mobility solutions in the UK. The business is currently embarking on the company’s biggest and most significant transformation. Already an incredibly successful company, The Barcode Warehouse is now raising the bar and firmly establishing itself as the leading technology and software solutions provider across many sectors through significant investment in systems, infrastructure, people and a brand new purpose-built Innovation and Customer Experience centre.

With a clear vision, significant investment and plans to grow product categories, services, solutions and expand firmly into new markets – there has never been a better time to be an Project Manager at The Barcode Warehouse.

The opportunities to get stuck into projects, new initiatives, and make a real impact are endless. Supported by a hands‑on, proactive senior leadership team and surrounded by a friendly and helpful culture; the right person could have a long and rewarding career at The Barcode Warehouse.

If you are highly self‑motivated, talented and up for the challenge of growing an already well‑established business you’ll be a welcome addition to the team!

Role Overview

Reporting to the Senior Project Manager the Project Manager is responsible for delivering customer and internal projects across TBW services, from initiation through to handover. The role ensures projects are delivered on time, within budget, to agreed quality standards, and with clear control of risks, dependencies, stakeholders, and delivery activity.

Travel to customer and TBW sites may be required to support project delivery, stakeholder engagement, and effective project outcomes. A full UK driving licence is therefore advantageous.

Key areas of Responsibility

• Lead assigned projects from initiation through to completion and handover.
• Define scope, timelines, deliverables, success criteria, dependencies, and delivery expectations.
• Act as the main point of contact for customers, internal teams, and key stakeholders, managing expectations and keeping activity aligned to agreed outcomes.
• Provide clear, confident updates on progress, risks, issues, decisions, and outcomes, ensuring stakeholders understand what is needed and by when.
• Lead through influence by driving accountability, challenging blockers, and securing timely input from teams who contribute to project delivery.

Project Governance, Coordination & Reporting

• Maintain accurate project plans, actions, risks, issues, decisions, documentation, and governance records within ServiceNow and supporting project records.
• Track milestones, dependencies, resource requirements, and customer commitments against agreed delivery plans.
• Produce regular status reporting that is clear, accurate, and appropriate for the audience.
• Escalate risks, blockers, scope changes, decision gaps, and commercial concerns early, with clear options or recommendations where appropriate.
• Create structure and momentum by clarifying ownership, following up actions, and ensuring decisions are progressed.

Resource, Commercial & Delivery Control

• Coordinate delivery activity, resource planning, and day‑to‑day priorities across Project Management, Build & Release, Professional Services, and other supporting teams.
• Track project effort, costs, chargeable days, and delivery progress against agreed scope, budget, and commercial assumptions.
• Identify and challenge scope creep, unplanned activity, delivery changes, or customer delays that may impact cost, margin, timelines, or commitments.
• Ensure additional requirements, out‑of‑scope work, or extra effort are captured, assessed, approved, and communicated through the agreed change control process.
• Escalate commercial and delivery risks early, including overrun risk, under‑scoped work, resource constraints, and potential revenue leakage.
• Support effective project closure, including handover into support or operational teams, lessons learned, and completion of final documentation.
• Proven experience delivering projects from initiation through to completion.
• Experience in a customer‑facing, operational, technology, deployment, or managed services environment.
• Strong stakeholder management skills, with the ability to coordinate activity, influence others, and manage expectations across multiple teams.
• Clear communication and reporting skills, with the ability to tailor updates for different audiences.
• Good organisational skills, with the ability to manage priorities, actions, risks, issues, dependencies, and deadlines.
• Understanding of risk, quality, compliance, governance, and change control within structured project environments.
• Commercial awareness, including the ability to identify scope, budget, effort, and delivery risks.
• Ability to balance customer needs with agreed scope, commercial controls, and delivery priorities.
• Confidence to challenge delays, unclear ownership, scope creep, or unresolved decisions in a constructive and professional way.
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Experience using ServiceNow, or similar project management, planning, reporting, or workflow tools to track progress, risks, actions, and dependencies.
• Understanding of commercial project controls, including effort tracking, change control, day‑rate usage, budget impact, and revenue protection.
• Experience supporting customer workshops, project kick‑off meetings, governance reviews, or project closure sessions.
• Awareness of service transition, handover into support, operational readiness, or post‑project support processes.

Key Measures of Success

• Projects are delivered in line with agreed time, cost, scope, quality, and customer expectations.
• Forecasts, milestones, actions, risks, issues, dependencies, ServiceNow records, and governance documents are accurate, visible, and kept up to date.
• Stakeholders receive clear, timely, and audience‑appropriate updates, with decisions and escalations progressed quickly.
• Scope changes, additional effort, commercial risks, chargeable days, and potential overruns are identified early and managed through agreed controls.
• Projects are closed with effective handover, confirmed ownership of next steps, lessons learned, and support or operational readiness in place.
• Customers and internal teams have confidence in the project position, delivery plan, and route to completion

Values & Behaviours

• Professional, customer‑focused, and collaborative approach.
• Proactive problem solver with a can‑do attitude.
• Promotes teamwork, transparency, continuous improvement, and clear communication across teams.

Takes ownership of delivery outcomes and follows through on commitments

This job description outlines the key responsibilities and requirements of the role. It is not an exhaustive list and may evolve to meet business and project needs

This role is hybrid with a requirement for at least 3 days in the office each week and flexibility to meet business needs.

Monday- Friday 40 hours per week.

We are an equal opportunities employer and disability confident committed.

We are Armed Forces friendly.

Pay: £40,000.00 per year basic salary + commission

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The Barcode Warehouse Limited / Company number: 03842666 / VAT number: GB 738109135
Registered office: Telford Drive, Newark, Nottinghamshire, NG24 2DX

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