At a Glance
- Tasks: Support the Global Sales Team with order management and customer service.
- Company: Join a leading company known for its positive work culture.
- Benefits: Enjoy flexible working, healthcare plans, and generous holiday allowance.
- Other info: Experience excellent career growth and a supportive work environment.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 31500 - 38500 £ per year.
We are currently recruiting for an Account Administrator to join our Global Sales Support Team, based at our Head Office in South Shields.
The role will provide administration support to the Global Sales Support Key Accounts Team who's goal it is to manage customer order books and ensure on time delivery of their orders as well as providing world class customer service in line with business objectives and the Barbour values.,
- Process sales orders, take telephone orders and enquiries and reply to correspondence within specified time limits (KPI's)
- Provide customer order book reports
- Create shipments for deliveries to customers via our global warehouses
- Order cancellations are kept up to date by month end and details recorded.
- Process forward orders within the ordering timetable & ensure they are accurate
- Complete order line re-dates and rephasing of orders depending on delivery dates of product
- Control the return of goods by issuing a returns number up to the agreed limit.
- Develop positive relationships and contribute to a positive environment
- Develop commercial awareness of our product ranges, customer base & global markets
- Plan workload in accordance with department priorities, complete tasks within the required timescale
- Provide direct sales support to Sales Management as required.
- To assist with general administration activities as designated by the Key Accounts team & Department Managers
- Excellent communication skills to build strong relationships both internally and externally
- Pro-active planning / time management skills to enable effective prioritisation of workload
- Able to make appropriate decisions using own initiative
- Ability to contribute to a harmonious team environment
- Enthusiastic, positive persona with an approachable manner
- Confident to express views within team activities
- Demonstrate willingness to listen
- Ability to work under pressure, within closely managed deadlines
- Able to quickly identify solutions to overcome difficulties
- Effective Administration skills including Microsoft packages
- Flexible attitude and approach to workload in the department
- Discretionary Company bonus scheme
- Staff Discount
- Staff Shop
- Healthcare Cash Plan
- 25 days holiday as standard increasing with length of service plus bank holidays
- Access to training and development activities to support your career development
- Free onsite parking
- Subsidised canteen
- Operate hybrid & flexible working
- 4pm finish on a Friday
- Wellbeing support
- Refer a friend bonus scheme
- Reward & Recognition Program
- Length of Service Rewards
- #J-18808-Ljbffr
Admin Assistant in Jarrow employer: The Barbour
The Barbour is an excellent employer, offering a dynamic work culture in South Shields that prioritises quality and continuous improvement. Employees benefit from a supportive environment with opportunities for professional development, alongside perks such as a staff discount and a comprehensive healthcare plan, making it a rewarding place to grow your career in manufacturing excellence.
