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- Tasks: Assist customers via phone, email, and chat with inquiries and returns during the festive season.
- Company: Join Barbour, a renowned brand known for quality and customer service excellence.
- Benefits: Enjoy staff discounts, healthcare plans, training opportunities, and a discretionary bonus.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact this Christmas.
- Qualifications: Strong communication skills and attention to detail; customer service experience preferred.
- Other info: Temporary role at Bedesway Distribution Centre, working 37.5 hours per week until January 2026.
The predicted salary is between 24000 - 36000 £ per year.
We have an exciting opportunity for a Customer Service Operator to join our Customer Services team on a temporary basis during the busy Christmas period. This role is key to delivering excellent customer service to all consumers contacting Barbour, utilizing strong communication skills (telephone, email, chat) and IT literacy to ensure clear and relevant information is provided.
The successful candidate will:
- Communicate with consumers by phone, email, and chat, assisting with product inquiries, online order support, and processing returns, service returns, or complaints.
- Liaise with customers regarding trade faulty returns, generate return authorisation documents, and provide aftersales advice.
- Handle telephone inquiries and correspondence within set timeframes, maintaining high standards of politeness, courtesy, efficiency, and friendliness.
- Respond appropriately to complaints or inquiries, aiming for satisfactory resolution.
- Query returns with consumers and customers under supervision.
- Maintain accurate records of all communications.
- Prepare quotations daily for returned garments within specified timescales.
- Assist with administrative activities to ensure office efficiency, including document management.
- Continuously develop product knowledge and customer service skills, sharing insights with the team to enhance service levels.
- Build relationships with third-party suppliers to meet and exceed customer expectations.
- Contribute to internal sharing of website, stock, quality, and service issues.
- Build rapport with customers, working to meet and exceed SLA commitments.
- Complete trade faulty authorisation forms, export/import documentation, and service quotations with high attention to detail.
- Collaborate with Barbour Partners to deliver excellent customer service outside the UK, within agreed timelines.
- Manage orders across various channels, including ecommerce and dropshipping.
Skills and experience required include:
- Excellent customer service and communication skills
- Proactive approach to process improvements
- High attention to detail
- Ability to meet tight deadlines
- Experience in a customer service environment (preferred)
The role is based at our Bedesway Distribution Centre in South Shields, working 37.5 hours per week, five shifts, until the end of January 2026. Benefits include a discretionary bonus, staff discounts, healthcare plans, holiday entitlement, training opportunities, free parking, and wellbeing support.
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Customer Service Operator employer: The Barbour
Contact Detail:
The Barbour Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Operator
✨Tip Number 1
Familiarise yourself with Barbour's products and services. Understanding their offerings will not only help you answer customer inquiries more effectively but also demonstrate your genuine interest in the company during any discussions.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Role-playing common customer scenarios with a friend can help you feel more confident and prepared to handle inquiries and complaints professionally.
✨Tip Number 3
Showcase your ability to work under pressure by preparing examples from past experiences where you successfully managed tight deadlines or high volumes of customer interactions. This will highlight your proactive approach and reliability.
✨Tip Number 4
Network with current or former employees of Barbour on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the role.
We think you need these skills to ace Customer Service Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your communication abilities, attention to detail, and any previous roles where you handled inquiries or complaints.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully resolved customer issues in the past and how you can contribute to Barbour's customer service excellence.
Highlight IT Literacy: Since the role requires strong IT skills, mention any relevant software or tools you are familiar with. This could include CRM systems, email platforms, or chat support tools that demonstrate your ability to handle customer inquiries efficiently.
Showcase Your Proactive Approach: In your application, provide examples of how you've proactively improved processes in previous roles. This could be through suggesting new ways to handle customer queries or streamlining communication methods.
How to prepare for a job interview at The Barbour
✨Showcase Your Communication Skills
As a Customer Service Operator, strong communication skills are essential. During the interview, demonstrate your ability to articulate clearly and listen actively. You might want to practice common customer service scenarios to show how you would handle inquiries or complaints effectively.
✨Highlight Your Attention to Detail
This role requires high attention to detail, especially when processing returns and managing orders. Be prepared to discuss examples from your past experiences where your attention to detail made a difference in customer satisfaction or operational efficiency.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving abilities. Think of specific instances where you successfully resolved a customer issue or improved a process. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Proactive Approach
The job description mentions a proactive approach to process improvements. Be ready to share ideas on how you could enhance customer service or streamline operations. This shows your initiative and willingness to contribute positively to the team.